Zoho Desk
Zoho Desk : Reviews, Pricing, Features & Alternatives
$14.00
Zoho Desk is a Sales Engagement Platform Software. Price : $14 (free trial available). Review Zoho Desk : Overview & Pricing
Zoho Desk Overview : Features, Pricing, Reviews & Alternatives
Zoho Desk is a Sales Engagement Platform Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Zoho Desk is listed as a Sales Engagement Platform Software and Customer Engagement Software for companies and is used for Customer Service, Help Desk, Customer Support, Customer Experience, Help Desk …
Zoho Desk price starts from $ 14 per user and per month (free trial available).
Zoho Desk is contextual help desk software that helps businesses become customer-centric.
The industry’s first context-aware helper.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and reporting.
What is Zoho Desk ?
It is context sensitive healthcare desktop software that will help you deliver effective customer care. It offers a fully functional ticketing system and call center solution to address customer issues. It has a social media integration that allows you to answer your customers’ questions on their favorite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base that contains answers to frequently asked questions. Along with these, you have a reporting tool and analytics feature by which your managers can identify issues related to your agent’s performance.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and reporting. The solution collects interactions from various mediums, such as email, phone, chat, social media, self-service portal, forums, and forms, and presents them in one place.
Zoho Desk is contextual customer service software that helps you put your customers at the center of your business.
Zoho Desk is a cloud-based help desk solution from Zoho Corporation for businesses of all sizes. Key features include support ticket management, a support portal, contract management, and reporting.
Zoho Desk brings together interactions from various media (email, phone, chat, social media, a self-service, forums, and forms) and presents them all in one place. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by defining workflow rules. The solution provides customizable and scheduled reports, satisfaction ratings, and a graphical dashboard to analyze customer satisfaction.
Integration with Zoho’s Customer Relationship Management (CRM) makes it easy to feed customer information…
With Zoho Desk, agents become more productive, managers have more impact, and customers are more empowered. It’s customizable, convenient to use, and doesn’t cost you a fortune. As part of Zoho’s suite of 30 business software, Zoho Desk allows you to put customer service at the heart of your business. Zoho Desk Buyer’s Guide Download the Zoho Desk Buyer’s Guide, including reviews and more. Updated: September 2021Zoho Desk CustomersIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocketZoho Desk Video
You put customer service at the heart of your business. It is the industry’s first context-aware help desk software that helps businesses focus on the customer.
You put customer service at the heart of your business. It is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Zoho Desk enables agents to be more productive, managers to have more impact, and customers to feel more empowered. Zoho Desk’s customer service software is customizable, convenient to use, and cost-effective. Part of Zoho’s suite of 30 business software, Zoho Desk gives businesses the power to put customer service at the heart of business.
Zoho Desk is a help desk solution that enables businesses to access data from anywhere and provide the most up-to-date information to their customers. Offering a low price and flexible plans, the platform adapts to the needs and budget of any organization.
Automated support, self-service management, and customization options are also available.
What is Zoho Desk? Zoho Desk is help desk software designed to help businesses deliver high-quality customer support. It has tools and features that provide useful analysis and increase business productivity. The software allows business leaders to identify the main problems related to the performance of their employees. This potentially leads to better services and business decisions. Additionally, users can reap the benefits of timely and relevant support using this software. Companies can provide their help desks with reliable tools, task automation, and a variety of support networks to ensure fast delivery and responsive support to customers. The software can even bring your staff from different departments together, make them work as one, and empower them to deliver a good customer experience.
Zoho Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Sales Engagement Platform tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Zoho Desk, and as you may have guessed from the title, this review will tell you more about Zoho Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Zoho Desk Pros : Key Benefits
– Put customer service at the heart of your business.
– Close tickets. open happiness.
– Don’t improvise. To improve.
– A company. A team.
– Comfort is key.
– Mutual help is the best help.
– Your help desk, truly yours.
Zoho Desk Cons
– Con : Custom integrations can come at a price.
Zoho Desk Features
Here is the list of the main features of this computer software :
– Workflow
– Document synchronization
– CRM
– Data backup – backup
– Data synchronization
– Helpdesk
– Incident Management
– @mentions
– Macros (Templated Responses)
– API
– Ticket Management
– Access Controls/Permissions
– Knowledge Base
– Account Management
– Automated Routing
– Activity Dashboard
– Live Chat
– Activity Tracking
– Social Media Integration
– Alerts / Escalation
Main function & Pro Features
– Workflow
– Document synchronization
– CRM
– Data backup – backup
– Data synchronization
– Helpdesk
– Incident Management
– @mentions
– Macros (Templated Responses)
– API
– Ticket Management
– Access Controls/Permissions
– Knowledge Base
– Account Management
– Automated Routing
– Activity Dashboard
– Live Chat
– Activity Tracking
– Social Media Integration
– Alerts / Escalation
Zoho Desk Integrations
Zoho Desk integrates with more than 14 applications & plugins like GoCardless, GetResponse and Corporama (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Zoho Desk integrations
– Corporama
– GetResponse
– GoCardless
– G Suite
– Gmail
– Google Calendar
– Google Docs
– Google Drive
– Intercom
– Mailjet
– Zapier
– Zendesk
– Zoho
Zoho Desk Pricing
The Zoho Desk pricing plan starts from $ 14 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Zoho Desk offers several pricing plans :
– Free : $ 0,00 per user / per month
– Standard : $ 14,00 per user / per month
– Professional : $ 12,00 per user / per month
– Company : $ 20,00 per user / per month
– Premium : $ 35,00 per user / per month
| Free | Standard | Professional | Company | Premium |
| $0,00 | $14,00 | $12,00 | $20,00 | $35,00 |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Zoho Desk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 14,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Zoho Desk is a cloud-based Sales Engagement Platform platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
zoho-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 888-900-9646
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Zoho Desk ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, India, Canada …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, Information Technology and Services, Hardware …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Cartika Banner, NHS, Intel, Sears, Daimler, Essilor, Aon Hewitt …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, and Most Worthy Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Zoho Desk Screenshots & Images : UI, dashboard …
Zoho Desk Business Software Pricing
Zoho Desk Features & Overview
Zoho Desk Screenshot
Zoho Desk Screenshot
Videos
Video #1
Video #2
Zoho Desk Reviews
Here is our opinion on Zoho Desk : this is an excellent sales engagement platform software to recommend .
Zoho Desk User Reviews & Ratings
Online and customer reviews of Zoho Desk software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 61%
User rating Very Good : 32%
User rating Average : 6%
User rating Poor : 0%
User rating Terrible : 0%
The main advantages of Zoho Desk are to help you manage your tickets, identify trends and patterns in your workflows, collaborate effectively with teams, provide self-service to customers, and integrate with…
Popularity on social networks : 2252 followers on LinkedIn
Your Customer Review on Zoho Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Zoho Desk ? What is your likelihood to renew ?
FAQs
Why use a Sales Engagement Platform Software ?
An engagement and conversion software is an integrated software suite combining functionalities related to customer relationship management (CRM), sales activation and acceleration, collaboration and communication, as well as reporting and analysis. It helps the sales team interact and engage with prospects and customers across multiple touchpoints, including email, call, text, and social media.
According to various sources, most used business software are : Google Conversion Tracking (market share : 64,40%), Google Website Optimizer (6,20%), Gainsight (4,40%), Trusted Shops (0,80%), Sumome (0,70%), SalesForce Personalization Builder (0,40%), Chameleon (0,30%), Feefo (0,20%), SEOGears – Online Marketing and Design Solutions (0,20%), Zoho Desk (0,10%), Optimove (0,10%), Picreel (0,10%), Appcues (0,10%), Evergage (0,10%), Woobox (0,10%), Adobe Test&Target (0,10%)
Main functions are : Email management, Email Tracking, lead management, Sales call management, Sales campaign management, Customer data management
Main characteristics are : engagement, Growth Growth, Growth hack, extensions, Call to action button, Add hyperlinks, Add image, Sniply bar, engagement, blogging, chat customers, contact forms, customer chat, intent to exit, exit popup, follow up mail, geotargeting, form builder, share to facebook, share to twitter, lead generation, live chat, mailchimp integration, notification bar, poll baralert, autoresponder, Google Analytics integration, behavioral targeting, office automation and productivity, automatic mail tracking
Sales Engagement Platform Software Average Price : from $ 19,00 to $ 490,00 with an average price of $ 116,60 . We have identified more than 85 competitors on the market.
Sales Engagement Platform Software Review
Company details
Developed by ZOHO CORPORATION, Inc. (@ZohoDesk on Twitter)
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Sales Engagement Platform Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : After-sales customers …
Website : visit zoho.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Zoho Desk is independent in order to highlight the strengths and weaknesses of this Sales Engagement Platform Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Zoho Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a Zoho Desk alternative, there are more than 33 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Zoho Desk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ZOHO DESK | $14 | Per month / user | Yes |
| HUBSPOT CRM | $45 | Per month / user | No |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| ZOHO CRM | $14 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Zoho Desk
– Zendesk
– Freshdesk
– HubSpot Service Hub
– HappyFox Help Desk
– JIRA Service Management
– Salesforce Service Cloud
– Freshdesk
– Help Scout
– Zendesk
– Teamwork Desk
Free Alternatives to Zoho Desk
– LiveAgent
– osTicket
– Freshdesk
SaaS alternatives
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
Zoho CRM : Online CRM software to manage your sales, marketing, customer support, and inventory in one system.
HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.
You can also take a look at other business apps, like our Workfront review and our Zoho Recruit review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Sales Engagement Platform Software compare to Zoho Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
