Hornbill
Hornbill : Reviews, Pricing, Features & Alternatives
Hornbill is an IT Service Management (ITSM) (free trial available). Review Hornbill : Overview & Pricing
Hornbill Overview : Features, Pricing, Reviews & Alternatives
Hornbill is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
Hornbill is listed as a IT Service Management (ITSM) and IT Support for companies and is used for ITSM, IT Service, Service Desk …
Hornbill prices are available on demand (free trial available).
Hornbill Offers an ITIL Compliant IT Service Desk Platform
Workflow automation software for IT, HR, and service teams
What is Hornbill ?
Hornbill Collaborative Business Apps are easy to deploy from the Hornbill App Store. It is business software that produces results. It is an innovator in business collaboration applications that help teams create content, share ideas and feedback, and streamline operations to deliver better customer experiences. Products: Hornbill Service Manager – IT Management Software Hornbill Collaboration – Team Collaboration Solutions Horbill Document Manager – Document Management Solutions Hornbill Customer Manager – Business Applications – CRM
Hornbill Supportworks is a comprehensive ITSM platform offered by a British company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange and CA Technologies.
Hornbill cloud software helps automate and streamline workflow; improve the work life of your team and your clients.
Hornbill Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Hornbill, and as you may have guessed from the title, this review will tell you more about Hornbill’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Hornbill Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Hornbill Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
Hornbill Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– CMDB
– Capacity Management
– Change Management
– Chat/Messaging
– Client Portal
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Customer Database
– Customizable Branding
Main function & Pro Features
– Customizable Fields
– Customizable Forms
– Customizable Reports
– Customizable Templates
– Dashboard Creation
– Data Import/Export
– Email Management
– Email Templates
– Help Desk Management
– IT Asset Management
– Real Time Notifications
– Incident Management
– Real Time Reporting
– Inventory Management
– Release Management
– Knowledge Base Management
– Remote Access/Control
– Knowledge Management
– Reporting & Statistics
– Mobile Access
Hornbill Integrations
Hornbill integrates with more than 25 applications & plugins like Zendesk, Prezi and BambooHR (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Hornbill integrations
– Google Drive
– Google Docs
– Slack
– Trello
– Dropbox Business
– Google Sheets
– Microsoft 365
– TeamViewer
– DocuSign
– OneDrive
– Basecamp
– Jira
– GitHub
– Microsoft Teams
– FreshBooks
– Microsoft Visual Studio
– Box
– Pipedrive
– Freshdesk
– Remote Support
Hornbill Pricing
The Hornbill pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Hornbill offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Hornbill is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
hornbill is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Dutch, French, German, Italian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Hornbill ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Software, Government administration, education management, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : American Mathematical Society, British Red Cross, Protege Partners L L C, Victoria’S Secret, Wanstor …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
Hornbill Screenshots & Images : UI, dashboard …
Hornbill Business Software Pricing
Hornbill Features & Overview
Hornbill Screenshot
Hornbill Screenshot
Videos
Video #1
Hornbill Reviews
Here is our opinion on Hornbill : this is a great it service management (itsm) to trust .
Hornbill User Reviews & Ratings
Online and customer reviews of Hornbill software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,3/5
Functionality : 4,1/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Hornbill
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Hornbill ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by HORNBILL, Inc. (@hornbill on Twitter)
HQ location : United Kingdom
Founded by Gerry Sweeney
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : …
Website : visit hornbill.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Hornbill is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Hornbill Alternatives
If you’re understanding the drawbacks and you’re looking for a Hornbill alternative, there are more than 33 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Hornbill
– ServiceNow
– Freshservice
– SolarWinds Service Desk
– Vivantio
– JIRA Service Management
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
You can also take a look at other business apps, like our Siebel CRM review and our Siteimprove review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to Hornbill when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
