inContact
inContact : Reviews, Pricing, Features & Alternatives
inContact is a Customer Service & Support Software. Review inContact : Overview & Pricing
inContact Overview : Features, Pricing, Reviews & Alternatives
inContact is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
inContact is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Auto Dialer, Contact Center Management, Customer Service …
inContact prices are available on demand .
inContact provides on-demand software that enables call centers to engage and support their customers.
What is inContact ?
The inContact solution is based on hosted call center products called the Customer Interaction Platform, which allow its users to make incoming calls, outgoing calls, or a combination of both. The software seamlessly integrates with CRM platforms including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.
inContact is a provider of cloud contact center software products. The company also offers network connectivity services. It operates in two segments: Software and Network Connectivity. The company continues to grow through regular small acquisitions.
inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an automatic call distributor (ACD) with skills-based routing, computer telephony integration (CTI) and interactive voice response (IVR) with speech recognition, to include online recruiting systems, a online learning and communication application, workforce management functionality, and a customer survey and feedback system.
Products offered by inContact include Automatic Call Distributor (ACD), Call Center Software, Echo Customer Survey, Cloud Contact Center Platform, Workforce Management (WFM), Optimization of the workforce (WFO) and interactive voice response (IVR). This company also provides seven solutions: Inbound Contact Center, Outbound Contact Center, Enable Cloud Security, Contact Center Compliance, Enterprise Contact Center, Customer Service Solutions, and Contact Center Management.
inContact provides on-demand software that enables call centers to engage and support their customers.
inContact is a SaaS call center software that helps businesses maximize the quality of leads and minimize customer interaction costs. The solution includes many features needed to handle incoming support requests and helps businesses connect with their customers through multiple channels, such as incoming/outgoing voice, email, voicemail, chat, social media, etc.
inContact is a SaaS call center software that helps businesses maximize the quality of leads and minimize customer interaction costs. The solution includes many features needed to handle incoming support requests and helps businesses connect with their customers through multiple channels, such as incoming/outgoing voice, email, voicemail, chat, social media, etc.
inContact is a cloud-based call center software solution that provides Interactive Voice Response (IVR) and Cloud PBX. This premium call center software provides numerous call center tools such as multi-channel ACD, CRM integrations, customer feedback management, quality control, and disaster recovery. With workforce management and optimization, administrators can be sure that call center agents provide the best customer service.
Founded in 1997, inContact is headquartered in Salt Lake City, Utah, and offers on-demand contact center software and optimization tools. The platform is built around a national telephony infrastructure.
What is InContact? inContact is a cloud-hosted solution designed for call center agents. It is a system with state-of-the-art call center technology and capabilities, equipped with unparalleled, high-quality services. It is integrated with popular leading CRM platforms like Salesforce to provide users with a unified approach to meeting their call center needs, enabling them to create a positive customer experience. Many call center companies use inContact to meet the needs of their employees and customers with the help of leading Workforce Optimization (WFO) software, Interactive Voice Response (IVR) software, and automated call center distribution software. calls (ACD), as well as the software without pause. marker on the market.
inContact Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is inContact, and as you may have guessed from the title, this review will tell you more about inContact’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
inContact Pros : Key Benefits
– multichannel ACD
– Staff Administration
– Personal Connection Predictive Dialer
– Cloud contact center platform
– Verint Speech Analysis Engine
– Social, chat, phone, email
– agent script
– Automated speech recognition (ASR) and speech synthesis (TTS)
– ECHO Customer Feedback
– Automatic call back
inContact Cons
– Con : Not always the cheapest option : Customer Service & Support Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
inContact Features
Here is the list of the main features of this computer software :
– Data Export
– API
– Chat
– Customer Management
– External Integrations
– Lead Management
– Call Tracking
– Click-to-Dial
– Contact Management
– Dashboard
– Data Visualization
– Notifications
– Call Disposition
– Live Chat
– Customer Community (Forum, FAQ)
– Help Desk
– Communication History
– Customer Profile
– 24/7 Support
– Cloud Services
Main function & Pro Features
– Data Export
– API
– Chat
– Customer Management
– External Integrations
– Lead Management
– Call Tracking
– Click-to-Dial
– Contact Management
– Dashboard
– Data Visualization
– Notifications
– Call Disposition
– Live Chat
– Customer Community (Forum, FAQ)
– Help Desk
– Communication History
– Customer Profile
– 24/7 Support
– Cloud Services
inContact Integrations
inContact integrates with more than 9 applications & plugins like Cherwell Service Management, Firefly and Salesforce 1 Platform (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 inContact integrations
– WMI
– NSClient++
– JMX
– XML
– XMP
– NRPE
– NMP
– JDBC
– JSON
– TTP
inContact Pricing
The inContact pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
inContact offers several pricing plans :
– Standard : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Standard | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
inContact is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
incontact is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1(801)320-3200
Training options : …
Industry & Customers
Who use inContact ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Software, Hospitals and health care, Financial services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Imatrix, U S Security Associates, United Way Worldwide, Internet Brands, The Doyle Group …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
inContact Screenshots & Images : UI, dashboard …
inContact Business Software Pricing
inContact Features & Overview
inContact Screenshot
Videos
Video #1
inContact Reviews
Here is our opinion on inContact : this is an excellent customer service & support software to advise .
inContact User Reviews & Ratings
Online and customer reviews of inContact software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
inContact’s main advantages are its innovative technology and capabilities, its world-class services, and its powerful integration with leading software.
Popularity on social networks :
Your Customer Review on inContact
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend inContact ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Asset tracking software provides users with ways to digitally track the location of assets that have been physically tagged. It also stores asset information and inventory data, and can alert managers when spare parts inventory is running low.
Main functions are : Work order management, Barcoding or RFID marking, Depreciation, Equipment rental, Mobile apps, Organize and prioritize service tickets
Main characteristics are : internal, problem tracking, asset management, IT, helpdesk, service catalog, itil, itsm, ticketing, service desk, helpdesk, ticketing services, web interface, incident management, development, security management IT Assets, Ticketing Services, Organizing and Prioritizing Service Tickets, Expert Directory, Service Restoration, Self-Service Tools, Notifications, about ITSM Collaboration and Documentation, ITSM Reporting and, Configuration Management, Service Management Dashboard Assets, Policy and Contract Enforcement, Change Request Repository, Change Schedule, Service Catalog
Customer Service & Support Software Average Price : from $ 20,00 to $ 29,00 with an average price of $ 24,50 . We have identified more than 12 competitors on the market.
Customer Service & Support Software Review
Company details
Developed by INCONTACT, Inc. (@incontact on Twitter)
HQ location : USA
Founded in 1997
Total revenue : $200000000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit incontact.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on inContact is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
inContact Alternatives
If you’re understanding the drawbacks and you’re looking for a inContact alternative, there are more than 31 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to inContact
– Freshdesk Contact Center
– Ameyo
– CallCenterHosting
– Knowlarity
– Ozonetel
– Voiso
– Trackitlog
– Cogilog Immobilisations
– Gocodes Asset
– Transpose
You can also take a look at other business apps, like our Normation review and our Ogury review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to inContact when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
