InMoment
InMoment : Reviews, Pricing, Features & Alternatives
InMoment is a Crowdsourcing Feedback Software (free trial available). Review InMoment : Overview & Pricing
InMoment Overview : Features, Pricing, Reviews & Alternatives
InMoment is a Crowdsourcing Feedback Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
InMoment is listed as a Crowdsourcing Feedback Software and Customer Satisfaction Software for companies and is used for Business Intelligence, Text Mining, Customer Experience, Employee Engagement, Social and Relationships …
InMoment prices are available on demand (free trial available).
InMoment works with clients in the retail, restaurant and hospitality industries to provide customer experience management and opinion surveys.
The best solution to improve your Cx efforts.
InMoment is a cloud-based CX software that helps medium and large businesses collect and manage employee and customer feedback to improve brand experience. The app helps companies in the automotive, healthcare, financial, IT retail, and utility industries capture multi-channel customer feedback in text, voice, and video formats and gain experience insights through models predictive and text-based diagnostics.
What is InMoment ?
It is an effective feedback analysis tool that uses advanced analytics when generating information from customer reviews. It has a tool, Voice of the Customer (VoC) that collects incoming customer data and provides feedback and alerts to your employees. It also has an employee engagement feature that uses employee-friendly text analytics and collects more information. Along with these, it has an analytics overlay that extracts maximum insights from customer data and updates it with real-time alerts. In addition, it has a closed-loop feature to quickly identify the root cause of your customer’s complaint.
This solution offers a smarter approach to the customer experience, giving organizations the ability to see, act and feel each individual customer. The InMoment platform is based on the big data empowerment technology behind the CX solution. This makes it possible to collect a large amount of data from various feedback sources in a minimum of time.
Customer experience data becomes a cohesive source of valuable information available for future research and strategic analysis. The platform also offers robust dashboards and reports as a starting point for deeper insights into the business cycle, as well as learning how customer feedback correlates with broader market benchmarks.
Provider of Voice of the Customer (VoC) technologies and services. The company offers automated phone or web-enabled feedback systems. It also serves industries such as retail, food, beauty salons, health care, travel, hospitality, home services, financial services, insurance, call centers, automotive companies and wired.
InMoment provides SaaS customer survey and customer survey management solutions for data collection activities.
InMoment, Inc. is a customer experience management company that provides services that enable other companies to collect and organize data about their customer base and the effectiveness of their customer service.
InMoment, Inc. is a customer experience management company that provides services that enable other companies to collect and organize data about their customer base and the effectiveness of their customer service.
InMoment is a customer feedback management company, specializing in experience intelligence, based in SLC, UT.
What is InMoment? InMoment is a cloud-hosted customer experience management software that helps users make informed business decisions based on data acquired from customers, for different uses such as product development, campaigns, customer service and general marketing strategies around Ideal Customer Personas. InMoment helps companies learn from customer experiences and stories and use them to make better decisions and strengthen customer relationships. The data is also passed on to people inside and outside the company to establish promotion and engagement. Customer information such as reviews, comments, recommendations, and other related data is essential and having it from multiple sources is beneficial to your business. However, data acquisition is only a first step; The software also applies advanced analytics across the vast amount of data to give you real-time insights at all times.
Improving experiences is what InMoment is all about. XI is how we do it. Companies know that they have to compete on experience, and yet most are sitting still. Customer scores go up, but revenue goes down. Why? Using old and tired techniques like feedback collection and monitoring apps can focus your attention on the wrong things. We created InMoment to change all that. We’re kickstarting the experience improvement (XI) movement to transform the way your organization approaches business initiatives.
InMoment Review : Pros & Cons
Pros & Cons
When it comes to finding the right Crowdsourcing Feedback tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is InMoment, and as you may have guessed from the title, this review will tell you more about InMoment’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
InMoment Pros : Key Benefits
– Surveys and data collection
– text analytics
– Dashboards and reports
– Customer experience strategy and design
– vertical experience
– mystery shopping
– predictive analytics
– advanced analytics
– social customer experience
– Customer Email Summaries
InMoment Cons
– Con : Not always the cheapest option : Crowdsourcing Feedback Software average cost is $ 45 .
– Con : Custom integrations can come at a price.
InMoment Features
Here is the list of the main features of this computer software :
– Sentiment Analysis
– Ad hoc Reporting
– Segmentation
– Benchmarking
– Customer Segmentation
– Dashboard
– Feedback Management
– Goal Management
– Knowledge Management
– Monitoring
– Multi-Channel Communication
– Multi-Channel Data Collection
– Negative Feedback Management
– Predictive Analytics
– Predictive Modeling
– Profitability Analysis
– Pulse Surveys
– Reporting & Statistics
– Reporting/Analytics
– Scorecards
Main function & Pro Features
– Sentiment Analysis
– Ad hoc Reporting
– Segmentation
– Benchmarking
– Customer Segmentation
– Dashboard
– Feedback Management
– Goal Management
– Knowledge Management
– Monitoring
– Multi-Channel Communication
– Multi-Channel Data Collection
– Negative Feedback Management
– Predictive Analytics
– Predictive Modeling
– Profitability Analysis
– Pulse Surveys
– Reporting & Statistics
– Reporting/Analytics
– Scorecards
InMoment Integrations
InMoment integrates with more than 1 applications & plugins like Zapier (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 InMoment integrations
– Zapier
InMoment Pricing
The InMoment pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
InMoment offers several pricing plans :
– Core Cx : Price on demand
– Company : Price on demand
– Custom : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Core Cx | Company | Custom | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Premium only
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
InMoment is a cloud-based Crowdsourcing Feedback platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
inmoment is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Phone Support, Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use InMoment ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, Canada …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Restaurants, Retail business, Hospitals and health care, Leisure facilities and services, Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bensons For Beds, Cracker Barrel Old Country Store, Rite Aid Corporation, Enmax Corp, The Bartell Drug Company …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Non Profit …)
InMoment Screenshots & Images : UI, dashboard …
InMoment Business Software Pricing
InMoment Features & Overview
InMoment Screenshot
InMoment Screenshot
Videos
Video #1
InMoment Reviews
Here is our opinion on InMoment : this is an excellent crowdsourcing feedback software to know .
InMoment User Reviews & Ratings
Online and customer reviews of InMoment software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4/5
Functionality : 4/5
Usefulness : 4/5
Ease of use : 4/5
User rating Excellent : 0%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 100%
The main advantages of InMoment are the facilitation in the collection of useful data, the initiation of intelligent actions and the construction of meaning in the relationship with the client.
Popularity on social networks : 14989 followers on LinkedIn
Your Customer Review on InMoment
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend InMoment ? What is your likelihood to renew ?
FAQs
Why use a Crowdsourcing Feedback Software ?
Crowdsourced customer feedback makes it possible to collect customer and user opinions from individuals.
According to various sources, most used business software are : InMoment (market share : 0,10%)
Main functions are : Data managment, Quiz, 24/7 accessibility, Import – Export data, Creation of consumer panels, Visualization of data through a dashboard
Main characteristics are : connectivity, customer analytics, customer intelligence, customer relationship manager, engagement, online community, social network, chat customers, chat rooms, Social and communications, customer analytics, Share, Product, Service, Brand, Commerce, Share, Product, Service, Brand, Trade, MarTech, Communication, Webmarketing, Consumer Panel Creation, Data Visualization, css, less, sass, scss
Crowdsourcing Feedback Software Average Price : from $ 45,00 to $ 45,00 with an average price of $ 45,00 . We have identified more than 21 competitors on the market.
Crowdsourcing Feedback Software Review
Company details
Developed by INMOMENT, Inc. (@WeAreInMoment on Twitter)
HQ location : USA
Founded in 2002 by Andrew Joiner
Total revenue : $52.9M
Fundings : $20.0M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Satisfaction Software > Crowdsourcing Feedback Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit inmoment.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on InMoment is independent in order to highlight the strengths and weaknesses of this Crowdsourcing Feedback Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
InMoment Alternatives
If you’re understanding the drawbacks and you’re looking for a InMoment alternative, there are more than 28 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare InMoment Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| INMOMENT | $ | Per month / user | Yes |
| QUALTRICS CORE XM | $ | Per month / user | No |
| KEATEXT | $100 | Per month / user | Yes |
| MONKEYLEARN | $299 | Per month / user | Yes |
| DISCOVERTEXT | $99 | Per month / user | Yes |
| TEXT2DATA | $27 | Per month / user | No |
| RAPIDMINER | $10 | Per month / user | Yes |
| WORDSTAT | $1518 | Per month / user | Yes |
| DIGITAL TAXONOMY | $ | Per month / user | Yes |
| MEANINGCLOUD | $99 | Per month / user | Yes |
Top 10 Alternatives & Competitors to InMoment
– Clarabridge
– Bitrix24
– LiaCX
– CYS
– OpenText Magellan
– Qualtrics Customer Experience
– UserTesting
– SiteCore
– FullStory
– Confirmit
Free Alternatives to InMoment
– Text2data
– RapidMiner
– MeaningCloud
You can also take a look at other business apps, like our Shoplo review and our Directus review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Satisfaction Software to find out which one is right for your needs. Discover how these Crowdsourcing Feedback Software compare to InMoment when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
