Intercom
Intercom : Reviews, Pricing, Features & Alternatives
$49.00
Intercom is a Chatbots Software. Price : $49 (free trial available). Review Intercom : Overview & Pricing
Intercom Overview : Features, Pricing, Reviews & Alternatives
Intercom is a Chatbots Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Intercom is listed as a Chatbots Software and DevOps for companies and is used for Customer Service, Live Chat, Real Estate CRM, Email Marketing, Engagement Tools, Sales Intelligence …
Intercom price starts from $ 49 per user and per month (free trial available).
Intercom is a messaging platform that helps businesses communicate with consumers with a suite of products for sales, marketing, and support.
Help sales and marketing professionals acquire customers
Intercom is the easiest way for web and mobile businesses to see and talk to their users.
What is Intercom ?
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your business faster, as well as acquire, attract, and retain those customers. To acquire customers, you can use Intercom’s built-in bots and live chat functionality so you can qualify, route, and convert all leads faster, ultimately leading to a sale and improving your lead generation process. potentials. To engage customers, Intercom helps you send more targeted and personalized emails, as well as in-app messages and push notifications, with the goal of converting more people who sign up to your marketing lists into customers, who buy from you. product and become loyal. client.
Intercom is a conversational relationship platform (CRP) that helps businesses build better relationships with their customers through personalized message-based experiences. It is the only platform that offers conversational experiences throughout the entire customer journey, with solutions for conversational marketing, conversational customer interaction and conversational assistance. Intercom provides a priority messaging experience for all business-to-customer communications, powering 500 million conversations per month and connecting 4 billion unique end users worldwide through its 30,000+ paying customers, including Atlassian. , Sotheby’s and New Relic. The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with a mission to make Internet business personal. The intercom was valued at $1.
Intercom shows you who is using your product (user region, browser, local time, etc.) and makes it easy to communicate with them personally through targeted behavior-based emails and in-app messages. A snippet of code inserted into your web or mobile app will create a help widget that users can use to interact with your support team. Segmentation based on user actions (engagement level, last seen) or attributes (eg plan type) allows you to send automated emails and behavior-focused in-app messages. For example, when you first access a feature, Intercom may ask you for more information about it or request feedback. Intercom integrates with Slack, MailChimp (user import), Stripe, and other platforms. It also has a powerful API. Paid plans have access to emails based on HTML templates.
Intercom tells you who is using your product and makes it easy to communicate with them personally through behaviorally targeted emails and embedded messages.
Intercom brings messaging products for sales, marketing, and customer service to a single platform, helping businesses avoid the rigid, spam-ridden status quo and have real conversations that build real connections. Designed to feel like the messaging apps we use every day, Intercom makes it possible to talk to consumers almost anywhere: in the app, on the website, on social media, and via email. Intercom facilitates personal communication with each client.
Intercom is a contextual messaging system from the company of the same name, founded in 2011 and based in San Francisco. Intercom’s focal point is live engagement with customers who visit your site or use your apps via text, chat, or email, or synthetically, pop-ups to educate customers…
Intercom is a contextual messaging system from the company of the same name, founded in 2011 and based in San Francisco. Intercom’s focal point is live engagement with customers who visit your site or use your apps via text, chat, or email, or synthetically, pop-ups to educate customers…
Intercom is a fundamentally new way for Internet businesses to communicate with their customers, personally and at scale. It is a customer communication platform with a suite of integrated products for each team: sales, marketing, products and support. Intercom enables targeted communication with customers on your website, within your web and mobile apps, and via email.
Intercom is a conversational marketing platform that allows you to interact with your customers through a messaging service adapted to their needs. The tool’s messaging has custom chatbots that allow you to respond to requests 24 hours a day. These bots start conversations based on precise targeting to engage only with prospects relevant to your business. The platform also enables more personalized human support: your teams can respond in real time to specific customer requests. Your teams have the possibility to respond to requests on your website, but also those from social networks like Facebook or Twitter.
Intercom Review : Pros & Cons
Pros & Cons
When it comes to finding the right Chatbots tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Intercom, and as you may have guessed from the title, this review will tell you more about Intercom’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Intercom Pros : Key Benefits
– With autoresponders and interactive applications, Intercom Business Messenger enables more than just chatting, so you and your customers can get things done efficiently.
– audience segmentation
– Cut first-response times for support questions in half with a comprehensive support solution and deliver an exceptional customer experience in real time with live chat.
– Real-time performance monitoring
– Create segments and automated messages based on triggers, allowing you to increase engagement and adoption of new features by 2x by delivering the right messages at the right time.
– With Intercom, you’ll be backed by a dedicated team of sales and support specialists who provide best practices, industry insights, and help you grow your team with Intercom.
– Intercom app for iOS
– Connect to your existing tech stack with 100+ prebuilt apps and integrations, a flexible API, and free developer workspaces. Intercom seamlessly integrates with what already works for you and your team.
– Post tagging and team assignment
– Customer user profiles
Intercom Cons
– Con : Custom integrations can come at a price.
Intercom Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Tracking – Tracking
– 24/7 accessibility
– Alerts – notifications – reminders
– Forms management
– Questionnaire management
– Historical
– Instant messaging – chat
– Targeting
– CRM
– User Feedback – Customer Satisfaction Tracking
– Segmentation
– time management
– Authentication
– AES encryption
– Data encryption
– Data encryption
– User Management
– User identification
– Auto save
Main function & Pro Features
– Reporting – Reports
– Tracking – Tracking
– 24/7 accessibility
– Alerts – notifications – reminders
– Forms management
– Questionnaire management
– Historical
– Instant messaging – chat
– Targeting
– CRM
– User Feedback – Customer Satisfaction Tracking
– Segmentation
– time management
– Authentication
– AES encryption
– Data encryption
– Data encryption
– User Management
– User identification
– Auto save
Intercom Integrations
Intercom integrates with more than 96 applications & plugins like Constant Contact, Sendinblue and MailerLite (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Intercom integrations
– Slack
– Trello
– Zoom Meetings
– WordPress
– Google Forms
– Mailchimp
– Salesforce Sales Cloud
– GitHub
– Microsoft Teams
– HubSpot Marketing Hub
– Shopify
– ClickUp
– Stripe
– HubSpot CRM
– Rippling
– Zapier
– Zendesk
– Zoho Desk
– LiveAgent
– Facebook for Business
– Twitter
– Slack
– Segment
– Wootric
– Github
– Trello
– FullStory
– JustCall
– Leadsbridge
– Blendo
– Zapier
– Zendesk
– Mailchimp
– Jira
– DriftRock
– Statbot
– AirCall
– Notion
– StamPlay
– WordPress
Intercom Pricing
The Intercom pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Intercom offers several pricing plans :
– Learn : $ 49,00 per user / per month
– Acquire : –
– Answer : –
– Engaged : –
– Premium : –
| Learn | Acquire | Answer | Engaged | Premium |
| $49,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Intercom Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Intercom is a cloud-based Chatbots platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
intercom is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : 87 75 95 51 75
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Intercom ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, IT, Marketing, Human Ressources …
This cloud software is used in the sectors : Software, Information Technology and Services, Internet …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bitly, Tradeshift, Keen Io, New Relic, Pippa, White Label Dating, Frame Io …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, Most Worthy Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Intercom Screenshots & Images : UI, dashboard …
Intercom Business Software Pricing
Intercom Features & Overview
Intercom Screenshot
Intercom Screenshot
Videos
Video #1
Video #2
Intercom Reviews
Here is our opinion on Intercom : this is an excellent chatbots software to trust .
Intercom User Reviews & Ratings
Online and customer reviews of Intercom software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4,2/5
Usefulness : 4,65/5
Ease of use : 4,15/5
User rating Excellent : 71%
User rating Very Good : 23%
User rating Average : 4%
User rating Poor : 1%
User rating Terrible : 1%
The key benefits of Intercom are its ability to capture leads, user and company profiles, and triggered messages.
Popularity on social networks : 53929 followers on LinkedIn
Your Customer Review on Intercom
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Intercom ? What is your likelihood to renew ?
FAQs
Why use a Chatbots Software ?
A chatbot (Conversational Agent) is a computer program with a conversational interface that allows it to hold conversations with human users via text-based methods. Typically, these programs can be set as widgets on websites, messaging platforms, social media sites, and mobile apps. Chatbots are intelligent conversational agents that communicate with customers and online users autonomously. The dialogue between the chatbot and the user makes it possible to accompany him in the choice of a service or product, but also in the different stages of customer support (SAV). The chatbot is equipped with an artificial intelligence allowing it to provide precise answers to simple questions. It can manage several scenarios depending on the requests (purchase guide, pre-sales question, after-sales support.) It can take the form of a widget, a pop-up window, a dedicated interface. This live chat can also be transformed into messaging in the event of a problem: the Internet user can send an email to the support service.
According to various sources, most used business software are : Dialogflow (market share : 56,70%), Amazon Lex (17,80%), IBM Watson (16,20%), IBM Watson Assistant (8,50%), Chatfuel (5,40%), Azure Bot Service (5,20%), Intercom (4,70%), Olark (3,80%), HappyFox Chat (0,20%), Freshchat (0,10%), OnlineChatCenters (0,10%), Zendesk Chat (0,10%)
Main functions are : Chatbot generator, Models, Coaching, chat widget, The integration, Analytic
Main characteristics are : Surveys surveys, Toolbox, Design, Form, Questionnaire, MarTech, Chatbots, CMS, ticketing, workflow, helpdesk, ticket, incident, everything but JIRA, gas plant shutdown, we love google, keyword, keyword, df9e864dd35af38809ed, Creator, User Test, chatbot, IA, Creating your chatbots, Vocal and Callbots, Multilingual Backoffice, CRM, KPI and Data, Actions and transactions with the Chatbot, Conversational – NLP and IA
Chatbots Software Average Price : from $ 0,03 to $ 500,00 with an average price of $ 134,15 . We have identified more than 132 competitors on the market.
Chatbots Software Review
Company details
Developed by INTERCOM, Inc. (@intercom on Twitter)
About Intercom: Founded in 2011, Intercom has raised more than $30 million in venture capital and is backed by major investors including The Social+Capital Partnership and Bessemer Venture Partners.
HQ location : USA
Founded in 2011 by Karen Peacock
Total revenue : $150000000
Fundings : 125M$
Industry : B2B SaaS company
Software Category : Development Tools > DevOps > Chatbots Software
Schema : SoftwareApplication > DeveloperApplication
Tags : After-sales service customers | email marketing | encrypted chat | helpdesk | application messaging | structuring the knowledge base | lifecycle emails | live chat | mail notification | live support …
Website : visit intercom.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Intercom is independent in order to highlight the strengths and weaknesses of this Chatbots Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Intercom Alternatives
If you’re understanding the drawbacks and you’re looking for a Intercom alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Intercom Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| INTERCOM | $59 | Per month / user | No |
| TWILIO FLEX | $1 | Per month / user | Yes |
| HUBSPOT CRM | $45 | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| DRIFT | $ | Per month / user | No |
| ZENDESK TALK | $9 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Intercom
– Zendesk
– Drift
– HubSpot Marketing Hub
– Freshdesk
– Crisp
– Zoho SalesIQ
– Smartsupp
– Chatra
– LiveChat
– ProProfs Chat
Free Alternatives to Intercom
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Drift : Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
Crisp : Chat with website visitors, integrate your favorite tools, and provide a great customer experience.
Front : Front lets you collaborate with your team, stay productive, and use email and social media together. Currently available on Mac, Windows, Web and Mobile.
HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.
You can also take a look at other business apps, like our Airtable review and our Aircall review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Development Tools and DevOps to find out which one is right for your needs. Discover how these Chatbots Software compare to Intercom when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
