InvGate Service Desk
InvGate Service Desk : Reviews, Pricing, Features & Alternatives
InvGate Service Desk is an IT Service Management (ITSM) (free trial available). Review InvGate Service Desk : Overview & Pricing
InvGate Service Desk Overview : Features, Pricing, Reviews & Alternatives
InvGate Service Desk is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
InvGate Service Desk is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Customer Service, Issue Tracking, Knowledge Base, Help Desk …
InvGate Service Desk prices are available on demand (free trial available).
Web-based software to manage, analyze and automate support for your IT department.
Get ITSM, Help Desk and Ticketing solutions in one place
What is InvGate Service Desk ?
InvGate Service Desk is an advanced help desk, ITSM software, and ticketing software that helps businesses deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready features and workflow automation. Through its analysis, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency into their service desk workflows and take appropriate action when needed. InvGate Service Desk ticketing solution makes life easier for agents. This allows them to focus on what’s important by optimizing work based on priority, urgency, and SLA. the software also helps agents avoid bottlenecks by highlighting actions that can be resolved with a click. InvGate Service Desk makes it easy to work with your automation processes. With its visual engine, users can create automated workflows and manage the requests they receive across the company. The software can be integrated with CMDB through which service teams can get an overview of hardware and software as well as precise information about each incident.
Predictive Pipeline, available on the Salesforce AppExchange, tracks all sales pipeline changes and predicts quota hits with more than 80% accuracy on the first day of the quarter. It does so with Neuralytics, the XANT predictive engine. The product is based on C9 Predictive Sales, which is now owned and supported by XANT (formerly InsideSales.com) since May 2015. Predictive Pipeline Helps Businesses: Not yet identified. Automatically inherit sales hierarchies, allowing you to generate and update territory-based forecasts without any configuration. Supports complex forecasting requirements such as custom units and intervals, team selling, and dynamic views for non-business users.
InvGate Service Desk is an IT service management platform that offers self-service ticket fulfillment, customer service and support, and knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets) and can be purchased directly as an on-premises or SaaS option, with a recurring annual fee. It is customizable according to business needs. InvGate allows users to create incident tickets, run advanced reports, view analytics, and automate workflows. Its drag-and-drop and drill-down features make data accessible to all team members. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting, and analytics. The integrated…
InvGate Service Desk enables your IT teams to work smarter, not harder. Improve your business agility and customer satisfaction with self-service portal and knowledge base capabilities. Automate your workflows to match tickets with the best resolution and maintain a consistent response to recurring issues. Gain visibility into all tickets and your team’s work with customizable dashboards and reports. InvGate Service Desk is a secure and robust IT help desk ticket management system, flexible enough to meet the needs of other departments.
InvGate Service Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is InvGate Service Desk, and as you may have guessed from the title, this review will tell you more about InvGate Service Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
InvGate Service Desk Pros : Key Benefits
– Implementing an integrated service desk and asset management solution enables agents to work more efficiently with ticket and asset data on the same screen.
– Go live on ITSM and ITAM in just a few hours without professional assistance and in a no-code configuration environment.
– Incident, problem, change, SLA, knowledge and asset management enables organizations to be ITIL-ready from the start.
– Use the self-service capabilities of InvGate Service Desk to provide a modern, consumer-grade access and communication channel to end users and customers.
– InvGate’s natural language technology uses advanced heuristics to analyze your text and proactively suggest useful knowledge base articles in real time.
InvGate Service Desk Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
InvGate Service Desk Features
Here is the list of the main features of this computer software :
– Helpdesk
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Automated Routing
– Availability Management
– CMDB
– Call Center Management
– Change Management
– Collaboration Tools
– Commenting/Notes
– Configurable Workflow
– Configuration Management
Main function & Pro Features
– Helpdesk
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Automated Routing
– Availability Management
– CMDB
– Call Center Management
– Change Management
– Collaboration Tools
– Commenting/Notes
– Configurable Workflow
– Configuration Management
InvGate Service Desk Integrations
InvGate Service Desk may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
InvGate Service Desk Pricing
The InvGate Service Desk pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
InvGate Service Desk offers several pricing plans :
– Invgate Insight : Price on demand
– Invgate Service Desk : Price on demand
– Invgate Assets : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Invgate Insight | Invgate Service Desk | Invgate Assets | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
InvGate Service Desk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
InvGate Service Desk is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
invgate-service-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, Portuguese, Spanish, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 877-602-0800
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use InvGate Service Desk ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Mc Donalds, apex, KPMG, NEC, PWC, Toyota, U S Army …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
InvGate Service Desk Screenshots & Images : UI, dashboard …
InvGate Service Desk Business Software Pricing
InvGate Service Desk Features & Overview
InvGate Service Desk Screenshot
InvGate Service Desk Screenshot
Videos
Video #1
Video #2
InvGate Service Desk Reviews
Here is our opinion on InvGate Service Desk : this is an excellent it service management (itsm) to trust .
InvGate Service Desk User Reviews & Ratings
Online and customer reviews of InvGate Service Desk software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on InvGate Service Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend InvGate Service Desk ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by INVGATE, Inc. (@InvGate on Twitter)
HQ location : California
Founded by Allison Sapiega
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : itsm | itsm helpdesk | itsm software | on-demand assistance service | online assistance service | service-desk | ticketing for the service desk | web helpdesk | web helpdesk | configurable …
Website : visit invgate.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on InvGate Service Desk is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
InvGate Service Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a InvGate Service Desk alternative, there are more than 38 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare InvGate Service Desk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| INVGATE SERVICE DESK | $ | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | No |
| INCIDENT IQ | $ | Per month / user | No |
| VIVANTIO | $42 | Per month / user | Yes |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
| ATSPOKE | $5 | Per month / user | No |
| HALO SERVICE DESK | $40 | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to InvGate Service Desk
– Zendesk
– BMC Helix ITSM
– SolarWinds Service Desk
– Vivantio
– JIRA Service Management
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
You can also take a look at other business apps, like our Helium 10 review and our Lightspeed review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to InvGate Service Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
