iTop
iTop : Reviews, Pricing, Features & Alternatives
iTop is an IT Service Management (ITSM). Review iTop : Overview & Pricing
iTop Overview : Features, Pricing, Reviews & Alternatives
iTop is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
iTop is listed as a IT Service Management (ITSM) and IT Support for companies and is used for IT and devops Application maintenance and monitoring IT service management (ITSM)s …
iTop prices are available on demand .
iTop stands for IT Operational Portal. iTop is an open source web application for the daily operations of an IT environment.
Open source software solutions for CMDB, Service Management, ITSM.
What is iTop ?
iTop stands for IT Operational Portal. iTop is an open source web application for the daily operations of an IT environment. iTop has been designed with ITIL best practices in mind, but does not dictate any specific process. The application is flexible enough to adapt to your processes, whether you want informal and pragmatic processes or strictly ITIL-aligned behavior.
At the heart of iTop is the CMDB (Configuration Management Data Base), originally it was the first part of iTop that was developed. Then came tickets and all the related processes.
The belief behind iTop is that a CMDB should be an operational tool. The only way a CMDB will be accurate and up-to-date is if IT teams (support agents, IT engineers, etc.) use it on a daily basis. Also, the more the CMDB integrates with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.
With iTop, you can:
– Document your IT infrastructure and all relationships between different infrastructure elements and stakeholders (servers, applications, network devices, virtual machines, contacts, locations…)
– Manage incidents, user requests, planned outages…
– Document IT services and contracts with third-party providers, including service level agreements
Export all information manually or with scripts
Bulk import (manually and Using scripts) or sync/federate data from external systems
different types of people can use iTop:
Help Desk Agents
– Support engineers (first level, second level…)
iTop is the core element in building a solution that covers all customer environments while protecting the confidentiality needed by each organization. iTop is at the heart of the operational activities of service centers. By creating a repository shared by all teams, iTop allows you to offer customizable offers for each client.
iTop Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is iTop, and as you may have guessed from the title, this review will tell you more about iTop’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
iTop Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
iTop Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
iTop Features
Here is the list of the main features of this computer software :
– SaaS software
– Cloud Services
– Change Management
– Incident Management
– Configuration Management
– Incident Management
– Helpdesk
– License Management
– Impact Management
– User Portal
– Cmdb Features
Main function & Pro Features
– SaaS software
– Cloud Services
– Change Management
– Incident Management
– Configuration Management
– Incident Management
– Helpdesk
– License Management
– Impact Management
– User Portal
– Cmdb Features
iTop Integrations
iTop may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
iTop Pricing
The iTop pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
iTop offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
iTop is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
itop is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : 334 58 55 01 01
Training options : …
Industry & Customers
Who use iTop ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
iTop Screenshots & Images : UI, dashboard …
iTop Business Software Pricing
iTop Features & Overview
iTop Screenshot
Videos
Video #1
iTop Reviews
Here is our opinion on iTop : this is an innovative it service management (itsm) to test .
iTop User Reviews & Ratings
Online and customer reviews of iTop software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on iTop
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend iTop ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by COMBODO, Inc. (@iTopbyCombodo on Twitter)
HQ location : France
Founded in 2010 by Leonie Uchiyama
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM) (Open Source software)
Schema : SoftwareApplication > DeveloperApplication
Tags : incident management | helpdesk | IT service management | itel | itsm | knowledge base | open-source software | service-desk | project management | Ticketing …
Website : visit combodo.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on iTop is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
iTop Alternatives
If you’re understanding the drawbacks and you’re looking for a iTop alternative, there are more than 28 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to iTop
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
– Octopus39
– Landesk Service Desk
– Servicenow
– Youzer
– Client Management Suite
You can also take a look at other business apps, like our Jobijoba review and our Knowings Collaborative Ecm review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to iTop when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
