Jira Service Desk
Jira Service Desk : Reviews, Pricing, Features & Alternatives
$20.00
Jira Service Desk is an IT Service Management (ITSM). Price : $20 (free trial available). Review Jira Service Desk : Overview & Pricing
Jira Service Desk Overview : Features, Pricing, Reviews & Alternatives
Jira Service Desk is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
Jira Service Desk is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Customer Service, Ticketing & Help Desk, IT Change Management, Knowledge Management …
Jira Service Desk price starts from $ 20 per user and per month (free trial available).
Jira Service Desk is a flexible and collaborative ITSM solution designed for rapid service delivery.
Provide great service experiences to valued customers for long-term retention
What is Jira Service Desk ?
Jira Service Desk is IT and ITSM service desk software that enables organizations to deliver high-quality service experiences to their customers and employees in real time. It acts as a high-speed service request management tool, allowing businesses to set up a self-service portal, use conversational tickets, and also provide exceptional services. With features like incident management, request management, asset management, knowledge management, and collaboration between IT operations and development teams, the software ensures real-time query resolution. Additionally, organizations can rely on Jira Service Desk to empower their IT operations teams to take better action and minimize risk by providing more valuable contextual information. The platform offers a variety of asset management tools, which help users monitor inventories, track properties, and support life cycles as well. In addition, companies gain more visibility into their IT infrastructures running various critical services and applications by leveraging the configuration management tools offered by the software.
Solve problems quickly as a collaborative team Bring development, operations, and support teams together using a single platform to speed service requests to changes and releases. Take advantage of deep integrations with other Atlassian products, such as Jira Software, Confluence, Statuspage, and Opsgenie, for a seamless experience for teams to collaborate quickly and easily.
Extend Jira Service Desk with integrations A large marketplace of over 1,000 trusted applications and integrations ensures that Jira Service Desk can be tailored for any use case.
What is Jira Service Desk? Are you a business looking for a complete service desk platform for IT service management (ITSM) and customer service? Jira Service Desk is exactly what you need. This software provides a comprehensive service to clients, enabling IT teams to align their approaches with business goals and objectives. Jira Service Desk empowers employees to ask for help and find answers for themselves, whether it’s something basic or as complex as full ITIL-compliant service management. Employees can navigate a customizable portal filled with answers to their questions, constantly refined through machine learning. Ticket routing and severity notifications are automated. Jira Service Desk’s collaborative design also makes it perfect for agile virtual teams. Jira Service Desk works seamlessly with Jira Software, allowing IT teams to streamline the support and development they deliver and resolve bugs and issues quickly. A built-in widget that offers contextual assistance also speeds up response to customer inquiries. Some of the key features that set Jira Service Desk apart from other platforms include the automation of repetitive tasks and the creation of a knowledge base. The system also allows reporting on metrics, real-time collaboration, and SLA deliveries. It also has a mobile platform that provides the same feature set for outpatient use. Due to its open source reputation, many companies use Jira Service Desk as their primary tool for tracking software development issues.
Jira Service Desk is a comprehensive service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams use the software to provide comprehensive services to their customers. This helps improve your strategic approaches that align with your business needs and meet your goals and objectives.
Jira Service Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Jira Service Desk, and as you may have guessed from the title, this review will tell you more about Jira Service Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Jira Service Desk Pros : Key Benefits
– Request management
– Incident Management
– problem management
– Change management
– Asset Management
– administrative knowledge
– REST-API
Jira Service Desk Cons
– Con : Custom integrations can come at a price.
Jira Service Desk Features
Here is the list of the main features of this computer software :
– 2-Factor Authentication
– API
– Contact Management
– Customer Management
– Data Import
– Email Integration
– Google Apps Integration
– Notifications
– Batch Permissions & Access
– Password & Access Management
– Organization Management
– Bug Tracking
– Data Export
– External Integrations
– Multi-User
– Project Management
– Ticket Assignment
– Live Chat
– Customer Community (Forum, FAQ)
– Queue Management
Main function & Pro Features
– 2-Factor Authentication
– API
– Contact Management
– Customer Management
– Data Import
– Email Integration
– Google Apps Integration
– Notifications
– Batch Permissions & Access
– Password & Access Management
– Organization Management
– Bug Tracking
– Data Export
– External Integrations
– Multi-User
– Project Management
– Ticket Assignment
– Live Chat
– Customer Community (Forum, FAQ)
– Queue Management
Jira Service Desk Integrations
Jira Service Desk integrates with more than 1 applications & plugins like Trello (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Jira Service Desk integrations
– Trello
– HipChat
– Insight
– Confluence
– Balsamiq
– Amity
– Kelverion
– Salesforce
– HappyFox
– Gliffy
– Zendesk
– Freshservice
– ERPM
– Azuqua
– Bomgar
– Zephyr
– Tasktop Sync
– JEMH
– GitHub
Jira Service Desk Pricing
The Jira Service Desk pricing plan starts from $ 20 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Jira Service Desk offers several pricing plans :
– Free : $ 0,00 per user / per month
– Standard : $ 20,00 per user / per month
– Premium : $ 40,00 per user / per month
– Enterprise : $ 10,00 per user / per month
– Premium : –
| Free | Standard | Premium | Enterprise | Premium |
| $0,00 | $20,00 | $40,00 | $10,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Jira Service Desk Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Yes : 7 days
Free plan : Yes
Freemium : Freemium
Starting price : $ 20,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Jira Service Desk is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
jira-service-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +61 2 9262 1443
Training options : …
Industry & Customers
Who use Jira Service Desk ?
This software package is tailored to business needs : Public Administration, Large Company, SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Square, Sotheby’s, Domino’s, Puppet, Airbnb, The Telegraph …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Jira Service Desk Screenshots & Images : UI, dashboard …
Jira Service Desk Business Software Pricing
Jira Service Desk Features & Overview
Jira Service Desk Screenshot
Videos
Video #1
Video #2
Jira Service Desk Reviews
Here is our opinion on Jira Service Desk : this is an excellent it service management (itsm) to know .
Jira Service Desk User Reviews & Ratings
Online and customer reviews of Jira Service Desk software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 52%
User rating Very Good : 37%
User rating Average : 7%
User rating Poor : 2%
User rating Terrible : 1%
The main advantages of Jira Service Desk are its technology practices that allow it to provide excellent customer service, ultimately attracting new customers and retaining existing ones.
Popularity on social networks : 12 followers on LinkedIn
Your Customer Review on Jira Service Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Jira Service Desk ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 .
IT Service Management (ITSM) Review
Company details
Developed by ATLASSIAN, Inc.
HQ location : Australia
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : …
Website : visit atlassian.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Jira Service Desk is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Jira Service Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a Jira Service Desk alternative, there are more than 11 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Jira Service Desk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| GITLAB | $19 | Per month / user | Yes |
| OPSGENIE | $9 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
| VIVANTIO | $42 | Per month / user | Yes |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
Top 10 Alternatives & Competitors to Jira Service Desk
– Freshservice
– ServiceNow
– Feedio
– ServiceDesk Plus
– Datto RMM
– GLPI
– GitLab
– Opsgenie
– Freshdesk
– GitLab
You can also take a look at other business apps, like our Dialpad Talk review and our Dreamstime review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to Jira Service Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
