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Khoros : Reviews, Pricing, Features & Alternatives

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Khoros is a Help Desk Software. Review Khoros : Overview & Pricing

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Khoros Overview : Features, Pricing, Reviews & Alternatives

Khoros is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Khoros is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Online Community …

Khoros prices are available on demand .

A complete social media marketing platform for large accounts

What is Khoros ?

Khoros allows large companies to manage and optimize their campaigns on social networks, analyze their performance and control their electronic reputation. All company channels (Facebook, Instagram, Twitter, LinkedIn, YouTube and Pinterest) are centralized on the platform, allowing teams to more effectively manage multi-channel social media campaigns and real-time conversations such as messages from followers on Facebook Messenger. A visual calendar allows you to have a global view of scheduled posts for all your social networks. Roles can be assigned to platform users. Admins have control over all channels and workflows for each team to ensure consistency of content to be published on behalf of the brand. A post approval function facilitates collaborative work: submitting content for validation, adding comments, etc.

Khoros Communities gives you a branded interactive platform to transform search, review, purchase and support interactions into connected learning experiences. Energize your community and increase the effectiveness of your team. Use our Slack integration to never miss an opportunity to connect with your community. Real-time analytics, advanced moderation tools, and robust content management support more productive and positive engagement.

Khoros Review

Khoros Review : Pros & Cons

Pros & Cons

When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Khoros, and as you may have guessed from the title, this review will tell you more about Khoros’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Khoros Pros : Key Benefits

– SaaS platform

– Scalability and integration

– Frequent releases / updates

– High Compatibility

Khoros Cons

– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.

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Khoros Features

Here is the list of the main features of this computer software :

– Ticket Allocation
– Live Chat
– Customer Community (Forum, FAQ)
– Case Management
– Recurring Issues Management
– Secure Sockets Layer (SSL)
– Cloud Services
– Customer Engagement Features
– Customer Experience Features
– Activity Feed
– Communication Management
– Ideation
– Content Management
– Moderation
– Discussion Boards
– Group Management
– Community Features
– Gamification
– Community Management
– Reporting/Analytics

Main function & Pro Features

– Ticket Allocation
– Live Chat
– Customer Community (Forum, FAQ)
– Case Management
– Recurring Issues Management
– Secure Sockets Layer (SSL)
– Cloud Services
– Customer Engagement Features
– Customer Experience Features
– Activity Feed
– Communication Management
– Ideation
– Content Management
– Moderation
– Discussion Boards
– Group Management
– Community Features
– Gamification
– Community Management
– Reporting/Analytics

Khoros Integrations

Khoros may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Khoros Pricing

The Khoros pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Khoros offers several pricing plans :

– Standard : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand

Standard Start Professional Enterprise Premium
Price on demand Price on demand Price on demand Price on demand Price on demand
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Khoros is a cloud-based Help Desk platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).

khoros is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …

Hotline : Yes

Training options : …

Industry & Customers

Who use Khoros ?

This software package is tailored to business needs : SME …

This web-based application is recommended for trades : Professional …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)

Khoros Screenshots & Images : UI, dashboard …

Khoros Review

Khoros Business Software Pricing

Khoros Features

Khoros Features & Overview

Khoros Screenshot

Khoros Screenshot


Video #1

YouTube video


Khoros Reviews

Here is our opinion on Khoros : this is a decent help desk software to test .

Khoros User Reviews & Ratings

Online and customer reviews of Khoros software are quite plentiful and overall medium :

Overall rating : 3/5

Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5

User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks : 48000 fans on Facebook

Your Customer Review on Khoros

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Khoros ? What is your likelihood to renew ?

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Why use a Help Desk Software ?

Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.

According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)

Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management

Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing

Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.

Help Desk Software Review

Help Desk Software Review

Company details

Developed by KHOROS, Inc.
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication

Tags : …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Khoros is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Khoros Alternatives

If you’re understanding the drawbacks and you’re looking for a Khoros alternative, there are more than 50 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to Khoros

– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net

You can also take a look at other business apps, like our Kick Your App review and our Ipm review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Khoros when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Help Desk Software


6Expert Score
Khoros Review
Khoros is a decent help desk SaaS software to test for your company or business.
Ease of use
Customer support
Value for money
  • SaaS platform
  • Not always the cheapest option
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