Help Scout

Help Scout Overview : Features, Pricing, Reviews & Alternatives

Help Scout is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Help Scout is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Ticketing, Help Desk, Knowledge Base, Customer Service, Help Desk, Knowledge Management …

Help Scout price starts from $ 12 per user and per month (free trial available).

Help Scout offers an invisible help desk for customers, helping businesses provide easy customer support.

Keep your customers happy with the integrated service tool

Help Scout is the world’s first invisible help desk. Customer emails are personalized, without ticket numbers or portals. However, your team benefits from a scalable help desk designed for team productivity.

What is Help Scout ?

Help Scout is an all-in-one customer service platform that helps small businesses, growing startups, and nonprofits manage customer relationships. The platform provides a shared space for all clients where they can receive information by email. Businesses can post helpful articles on their website so customers can fix problems on their own. Integrated live chat sessions with customers help businesses collect feedback and strategize accordingly. Help Scout also maintains reports on relevant business transactions. Users can filter, export and access information with just a few clicks. The platform allows users to integrate more than 50 tools of their daily use in the workflow, making it more efficient and familiar. To ensure adequate protection, Help Scout uses advanced security features such as SSO, SAML authentication, IP address restriction, and HIPAA compliance. Help Scout aims to equip businesses with tools that can help people in the most humane way possible.

Customers don’t need to navigate through a huge ticket portal or worry about login credentials to resolve their issues. Help Scout provides an inbox that each user shares with the team, enabling collaboration for support every time a request comes in.

At the same time, it removes the complexities that other help desk solutions often bring and makes email response and team collaboration simple and straightforward. It seamlessly integrates with other business applications and systems.

Help Scout, formerly known as Brightwurks, is a help desk software company based in Boston, MA.

Help Scout scales like any other help desk, but the customer experience is personalized like a regular email.

Customers don’t have to wrestle with a clunky ticket portal or juggle login credentials just to get help. Help Scout’s neat features are designed to get teams big and small on the same page. With best-in-class reporting, a built-in knowledge base, tons of integrations, a robust API, and an iPhone app to help customers on the go, Help Scout lets your team focus on what really matters: your customers. .

Help Scout is used by companies that insist on a pleasant customer experience. Trusted by 5,000 customers in over 70 countries, including KissMetrics, Buffer, GrubHub, AngelList, and Timbuk2.

With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.

With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout offers an invisible help desk for customers, helping businesses provide easy customer support.

Help Scout is the perfect help desk for small businesses. You can provide great setup and email support in minutes, without the typical complexity of technical support.

Make every interaction with customer service feel more human. Use Explorer Help. Trusted by over 7,000 companies in 140 countries. Get started for free.

Help Scout enables teams to provide personalized email customer service that is perfectly suited to a growing business. Any team of two or more people can collaborate in real time, automatically track customer history, and stay on the same page.

Help Scout is help desk software that provides users with email management tools and shared inbox functionality that allows them to work across departments and manage multiple products or brands from a single account. The platform is equipped with collision detection tools that show who is responding to what in real time, allow users to tag conversations to categorize or trigger automation, and record common replies and replies for future reference or use.

Pros & Cons

When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Help Scout, and as you may have guessed from the title, this review will tell you more about Help Scout’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Help Scout Pros : Key Benefits

– Help Scout is completely invisible to the client, communications look like a normal chat thread.

– Create multiple mailboxes for each shared email address.

– Extremely easy to set up and deploy as there is no need to rename or create templates.

– Help Scout’s collaboration features keep everyone on the same page.

– Eliminate repetitive tasks with Workflows: a simple automation system based on if/then logic.

– Create multiple mailboxes for each shared email address to seamlessly work across departments or manage multiple products/brands from one account.

– Simple automation system based on if/then logic.

– Help Scout provides powerful features and integrations to help support teams get to inbox zero faster.

– Measure team performance, spot trends to prevent problems, and monitor customer satisfaction.

– Each client has an editable and auto-completed profile.

Help Scout Cons

– Con : Custom integrations can come at a price.
 

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Help Scout Features

Here is the list of the main features of this computer software :

– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– Offline access – offline
– 24/7 accessibility
– Alerts – notifications – reminders
– Automation of actions
– Workflow
– Instant messaging – chat
– Social media management
– Emailing – sending newsletters
– Email management
– Certification of documents
– Contact management
– Customer profile management
– Visitor management
– User Feedback – Customer Satisfaction Tracking
– Authentication
– Certifications – SAS 70 – ISO 27001-2 – TRUSTe

Main function & Pro Features

– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– Offline access – offline
– 24/7 accessibility
– Alerts – notifications – reminders
– Automation of actions
– Workflow
– Instant messaging – chat
– Social media management
– Emailing – sending newsletters
– Email management
– Certification of documents
– Contact management
– Customer profile management
– Visitor management
– User Feedback – Customer Satisfaction Tracking
– Authentication
– Certifications – SAS 70 – ISO 27001-2 – TRUSTe

Help Scout Integrations

Help Scout integrates with more than 44 applications & plugins like Campfire, Campaign Monitor and Aircall (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Help Scout integrations

– Aircall
– Campaign Monitor
– Campfire
– FreshBooks
– Highrise
– HipChat
– HubSpot
– KISSmetrics
– Magento
– MailChimp
– Mixpanel
– Olark
– Segment.com
– Shopify
– Slack
– SnapEngage
– Zapier

Help Scout Pricing

The Help Scout pricing plan starts from $ 12 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Help Scout offers several pricing plans :

– Basic : $ 12,00 per user / per month
– Standard : $ 20,00 per user / per month
– More : $ 35,00 per user / per month
– Enterprise : –
– Premium : –

Basic	Standard	More	Enterprise	Premium
$12,00	$20,00	$35,00	–	–
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : Yes : 15 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 12,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Help Scout is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

help-scout is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, French …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : +1(855)435-7726

Training options : Documentation, Live Online, Videos, Webinars …

Industry & Customers

Who use Help Scout ?

This software package is tailored to business needs : Public Administration, Craftsman, Non Profit …

This web-based application is recommended for trades : PR, IT, Marketing, Sales …

This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Mixmax, OkCupid, Trello, Honey, Spindrift, YETI, OnePageCRM …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, Highly Rated Help Desk software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)

Help Scout Screenshots & Images : UI, dashboard …

Videos

Video #1

 
Video #2

 

Help Scout Reviews

Here is our opinion on Help Scout : this is a great help desk software to advise .

Help Scout User Reviews & Ratings

Online and customer reviews of Help Scout software are quite plentiful and overall very positive :

Overall rating : 4,8/5

Value for money : 4,5/5
Functionality : 4,2/5
Usefulness : 4,5/5
Ease of use : 4,5/5

User rating Excellent : 67%
User rating Very Good : 26%
User rating Average : 5%
User rating Poor : 2%
User rating Terrible : 2%

The main benefits of Help Scout are its features that enable effective communication with customers, a flat learning curve, collaboration tools, and its ability to create and host knowledge bases.

Popularity on social networks : 12351 followers on Twitter

Your Customer Review on Help Scout

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Help Scout ? What is your likelihood to renew ?
 

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FAQs

Why use a Help Desk Software ?

Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.

According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)

Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management

Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing

Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.

Company details

Developed by HELP SCOUT, Inc. (@helpscout on Twitter)
About Help Scout: Help Scout enables teams to provide personalized email customer service that is wonderfully suited to a growing business. Any team of two or more can collaborate in real time, track customer history automatically, and stay on the same page.

HQ location : USA
Founded in 2011 by Nick Francis
Total revenue : $15120000
Fundings : Û 13_000_000

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication

Tags : customer service | customer service | customer support | email management | helpdesk | knowledge base | ticket office | customer feedback | customer relationship manager | customer feedback …
Website : visit helpscout.com

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Help Scout is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Help Scout Alternatives

If you’re understanding the drawbacks and you’re looking for a Help Scout alternative, there are more than 71 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Help Scout Pricing Against Competitors

Software	Starting Price	Billed	Free Trial
HELP SCOUT	$20	Per month / user	Yes
FRONT	$19	Per month / user	Yes
INTERCOM	$59	Per month / user	Yes
FRESHDESK	$15	Per month / user	Yes
ZENDESK TALK	$9	Per month / user	Yes
ZOHO DESK	$14	Per month / user	Yes
SYSAID	$	Per month / user	Yes
LIVEAGENT	$15	Per month / user	Yes
TEAMSUPPORT	$	Per month / user	Yes
OSTICKET	$9	Per month / user	Yes

 

Top 10 Alternatives & Competitors to Help Scout

– Zendesk
– Freshdesk
– Intercom
– LiveAgent
– Zoho Desk
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk

Free Alternatives to Help Scout

– Zoho Desk
– LiveAgent
– osTicket

SaaS alternatives

Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.

Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.

Apache Spark : Spark is a fast, general-purpose processing engine that supports Hadoop data. It can run on Hadoop clusters via YARN or Spark standalone mode, and can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop input format. It is designed for batch processing (similar to MapReduce) and new workloads such as streaming, interactive queries, and machine learning.

Reamaze : Reamaze can handle your support@ email inbox just as well as it can handle your in-app support and live chat. Or the Facebook page. Or the Twitter handle.

Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.

You can also take a look at other business apps, like our TouchBistro review and our Zoho Assist review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Help Scout when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Help Desk Software