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Livechat : Reviews, Pricing, Features & Alternatives
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Livechat is a Help Desk Software. Price : $16 (free trial available). Review Livechat : Overview & Pricing

9.6 Expert Score
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Livechat Overview : Features, Pricing, Reviews & Alternatives

Livechat is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Livechat is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Live Chat, Online CRM, Customer Engagement, Feedback Management, Help Desk, Live Chat …

Livechat price starts from $ 16 per user and per month (free trial available).

Live chat is the physical and digital bridge between the website owner and website visitors. Eliminate customers stuck on the website.

Feature-rich live chat software

What is Livechat ?

LiveChat is one of the most widely used live chat software, serving over 23,000 businesses in 150 countries. It has a number of chat tools that help your service agents resolve your customer queries in a matter of minutes. The message preview tool allows your agent to see what the customer is typing or trying to type, helping them prepare their response and get a feel for the customer. You can also prepare canned responses so your agent doesn’t have to type the same response over and over again. LiveChat can also be integrated with a number of third-party apps like Facebook, Google Analytics, Mailchimp, and more.

Along with its popular live chat feature, which allows service agents to communicate with potential customers on their websites in real time.

LiveChat also includes features such as support ticket systems, beacons, file sharing, reporting, comment statistics, and e-commerce features to measure the impact of chat on sales per line.

The company has offices in Wroc_aw, Poland and Boston, Massachusetts, USA. Also, it is no longer but for more than a year 😉

The complete way to help your customers

All-in-one solution contains: live chat with engaged customers, autoresponders, SMS service, services, mobile notifications, chat with ticket assistance. Support ticket system with php imap email, attachments, cron jobs, unlimited services and carriers.

Each section can be integrated into your website, carrier and customer dashboard plus everything is optimized for mobile devices.

What is the HelpDesk?

The complete helpdesk solution.

Support tickets, FAQ database, live chat, customer management and everything works together as it should. PHP imap email to tickets, auto opt-in for live chat, web projects serve all your projects under one install, unlimited operators, services, tickets, chats, clients…

Each theme can be integrated into your site web, operator and customer dashboard, plus everything is mobile-optimized.

Delight your customers with an easy-to-use support solution! HelpDesk 3 was designed to offer an all-in-one solution that includes live chat, support tickets, email to tickets, customer management, billing, customer API, FAQ, CMS, and a blog. They are all integrated into one platform at the most affordable price you can imagine. Plus, free access to native iOS and Android apps with native push notifications.

Support your customer via support tickets, live chat, or ticket email. Educate your customers with the integrated FAQ database and inform them through the blogging system. Create unlimited pages with content, images and videos directly from the content management system. Bill customers with the smart credit system or select the membership-based payment system. When we say done, we mean done.

You can embed the chat, support and FAQ area on any website of your choice. HelpDesk 3 is fully optimized for mobile devices and is responsive to all screen sizes. Modern and fast, easy to use for customers and operators!

LiveChat is the fastest way to contact your customers. It is an online chat tool that allows you to chat with your website visitors.

LiveChat is the fastest way to contact your customers. It is an online chat tool that allows you to chat with your website visitors.

Live chat and online support software

LiveChat – Premium live chat software and support software for businesses. LiveChat is used by more than 26,000 companies in 150 countries. Try it now, chat for free!

LiveChat offers an online sales and real-time support application for businesses in over 60 countries.

Livechat Review

Livechat Review : Pros & Cons

Pros & Cons

When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Livechat, and as you may have guessed from the title, this review will tell you more about Livechat’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Livechat Pros : Key Benefits

– LiveChat increases the number of successful transactions.

– Tickets: Maintain communication and manage cases through tickets.

– Companies that use it have increased the sales conversion rate and the level of customer satisfaction.

– Personalization: refinement of appearance and development of user brand awareness.

– This helps increase the average order value.

– All chats are secure, making LiveChat a reliable communication channel.

– Tags: Assign case-specific tags to chats and tickets to easily find them in your archives.

– Customers using LiveChat have access to company representatives in a very simple way.

– File Sharing – Sharing files with website visitors via chat.

– Reports: The data collected by LiveChat is available in the form of easy-to-read statistics and graphs.

Livechat Cons

– Con : Custom integrations can come at a price.

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Livechat Features

Here is the list of the main features of this computer software :

– Visitor Targeting
– Persistent Chat
– Access Controls/Permissions
– Co-Browsing
– Activity Dashboard
– Call Me Option
– Alerts / Escalation
– Offline Form
– Auto-Responders
– Agent Scheduling
– Automated Routing
– Shortcut Messages
– Knowledge Database
– Call Center Management
– Canned Responses
– Cataloging/Categorization
– Chat/Messaging
– Collaboration Tools

Main function & Pro Features

– Visitor Targeting
– Persistent Chat
– Access Controls/Permissions
– Co-Browsing
– Activity Dashboard
– Call Me Option
– Alerts / Escalation
– Offline Form
– Auto-Responders
– Agent Scheduling
– Automated Routing
– Shortcut Messages
– Knowledge Database
– Call Center Management
– Canned Responses
– Cataloging/Categorization
– Chat/Messaging
– Collaboration Tools

Livechat Integrations

Livechat integrates with more than 55 applications & plugins like Stripe, HubSpot CRM and Zoho CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Livechat integrations

– Google Docs
– Slack
– Trello
– WhatsApp
– Dropbox Business
– WordPress
– Zoom Meetings
– Mailchimp
– TeamViewer
– Salesforce Sales Cloud
– Google Analytics
– Asana
– Basecamp
– Jira
– GitHub
– Evernote Teams
– Wix
– HubSpot Marketing Hub
– Shopify
– FreshBooks

Livechat Pricing

The Livechat pricing plan starts from $ 16 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Livechat offers several pricing plans :

– Starter : $ 16,00 per user / per month
– Team : $ 33,00 per user / per month
– Business : $ 50,00 per user / per month
– Company : –
– Premium : –

Starter Team Business Company Premium
$16,00 $33,00 $50,00
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Livechat Pricing Plan

Livechat Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : $ 16,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Livechat is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

livechat is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : 919-636-4677

Training options : Documentation, Live Online, Videos, Webinars …

Industry & Customers

Who use Livechat ?

This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom, Australia, Canada …

This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …

This cloud software is used in the sectors : Retail business, Software …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Imatrix, Omniupdate, Celerant Technology, Revzilladotcom, Quicktapsurvey, 99Mining Cloud, Samsviran …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Live Chat software, Most Worthy Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)

Livechat Screenshots & Images : UI, dashboard …

Livechat Review

Livechat Business Software Pricing

Livechat Features

Livechat Features & Overview

Livechat Screenshot

Livechat Screenshot

Livechat Screenshot

Livechat Screenshot


Video #1

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Video #2

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Livechat Reviews

Here is our opinion on Livechat : this is a great help desk software to know .

Livechat User Reviews & Ratings

Online and customer reviews of Livechat software are quite plentiful and overall very positive :

Overall rating : 4,8/5

Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,3/5
Ease of use : 4,5/5

User rating Excellent : 69%
User rating Very Good : 25%
User rating Average : 6%
User rating Poor : 1%
User rating Terrible : 1%

LiveChat turns your support team into customer service stars.

Popularity on social networks : 7501 followers on LinkedIn

Your Customer Review on Livechat

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Livechat ? What is your likelihood to renew ?

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Why use a Help Desk Software ?

Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.

According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)

Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management

Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing

Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.

Help Desk Software Review

Help Desk Software Review

Company details

Developed by LIVECHAT, Inc. (@LiveChat on Twitter)
About LiveChat: LiveChat provides the application for online sales and real-time support for businesses in more than 60 countries.

HQ location : USA
Founded in 2002 by Mariusz Ciep_y
Total revenue : $46000000

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication

Tags : live chat | live support | self-hosted functionality | web development | business management | cloud chat | development | software support | ticket system | Helpdesk …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Livechat is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Livechat Alternatives

If you’re understanding the drawbacks and you’re looking for a Livechat alternative, there are more than 71 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Livechat Pricing Against Competitors

Software Starting Price Billed Free Trial
LIVECHAT $16 Per month / user Yes
TAWK.TO $ Per month / user No
INTERCOM $59 Per month / user Yes
JIVOCHAT $13 Per month / user Yes
CRISP $25 Per month / user Yes
OLARK $ Per month / user Yes
SMARTSUPP $10 Per month / user No
PROVIDE SUPPORT $8,25 Per month / user Yes
LIVEHELPNOW $9 Per month / user Yes


Top 10 Alternatives & Competitors to Livechat

– Zendesk
– Freshdesk
– Acquire
– Drift
– Conversational Cloud
– Zoho SalesIQ
– Smartsupp
– Chatra
– Intercom
– ProProfs Chat

Free Alternatives to Livechat

– JivoChat
– Crisp

SaaS alternatives

Olark : Olark is a lightweight tool for chatting with your website visitors using your existing instant messaging client. Visitors to your website appear as friends on your friends list, their messages appear as instant messages.

Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.

Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.

Drift : Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.

Zopim : Zopim focuses on meeting the needs of web users that have not been met by other chat solutions: the need for usability, convenience, and design simplicity.

You can also take a look at other business apps, like our LiveAgent review and our Recruitee review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Livechat when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

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9.6Expert Score
Livechat Review
Livechat is a great help desk SaaS software to know for your company or business.
Ease of use
Customer support
Value for money
  • LiveChat increases the number of successful transactions.
  • Custom integrations can come at a price

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