LiveAgent
LiveAgent : Reviews, Pricing, Features & Alternatives
$15.00
LiveAgent is a Help Desk Software. Price : $15 (free trial available). Review LiveAgent : Overview & Pricing
LiveAgent Overview : Features, Pricing, Reviews & Alternatives
LiveAgent is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
LiveAgent is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Help Desk, Email Management, Live Chat, Scheduling, Time and Expense …
LiveAgent price starts from $ 15 per user and per month (free trial available).
Great customer service starts with better help desk software
All-in-one platform for customer inquiries
What is LiveAgent ?
simple and secure platform, with multiple features such as Help Desk, Live Chat and Call Center. The software’s key customer service features help prioritize communication from different channels. Emails turned into tickets, real-time chat, phone calls received, routed or returned, and 24/7 support. 39 translations available, gamification rewards and badges, and can be used through mobile apps like Android and iOS. It also allows you to connect with social media channels like Facebook and Twitter to monitor brands and respond to customers/clients quickly. Help desk software for small and medium businesses.
LiveAgent Help Desk is the ultimate solution for providing excellent customer service. Equipped with more than 175 support functions, you will be able to link all support channels.
The server infrastructure is located in the US, UK and Japan to ensure quick responses like the Millennium Falcon and to support local legal regulations (for the EU in particular).
Help companies improve their customer service. Multi-channel support software
LiveAgent is the only customer service app you’ll ever need. Helpdesk, ticketing, automation, live chat, call center, FAQ, support portal, Facebook and Twitter tracking… Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and more than 50 LiveAgents, who help companies improve. customer interactions via email, live chat, phone, and social media. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to offer their customers 150,000 end users around the world. The main advantage of LiveAgent lies in its ability to seamlessly combine all communication channels on a single platform. Equip your team with state-of-the-art LiveAgent features and watch your customer satisfaction skyrocket. And remember, great customer service starts with better help desk software. In addition, in cooperation with various third-party software providers, LiveAgent offers a broader selection of applications for customer relationship management (CRM), such as sales force and marketing automation. It’s a customizable solution that can scale as small businesses grow their customer base and online services. LiveAgent is offered as web-based (cloud) software and local installation. The cloud option is priced per user per month, based on the number of agents, and the on-premises options use the initial pricing model, based on the number of agents only.
LiveAgent is help desk software that is particularly popular with small and medium-sized e-commerce businesses. In addition to its basic live chat application, the vendor also offers ticket management, online self-service portals, and change and license management, all as an integrated or stand-alone application.
LiveAgent is help desk software that is particularly popular with small and medium-sized e-commerce businesses. In addition to its basic live chat application, the vendor also offers ticket management, online self-service portals, and change and license management, all as an integrated or stand-alone application.
LiveAgent is a complete web-based live chat and support software. LiveAgent streamlines all interactions with your customers in a seamless, integrated hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, integrated call center, and robust customer support portal. Advanced automation features, rules, labels, and 190+ integrations create powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, Huawei, and Oxford University in providing world-class customer service. Start your free trial, no credit card required. LiveAgent has served over 150 million end users worldwide. It is the most reviewed and highest rated live chat software for SMB in 2021. LiveAgent also offers the fastest chat widget on the market.
LiveAgent Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is LiveAgent, and as you may have guessed from the title, this review will tell you more about LiveAgent’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
LiveAgent Pros : Key Benefits
– A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
– Multi-channel support (Email, Voice, LiveChat, FB and Twitter)
– LiveAgent integrates all support channels in one environment – all neatly arranged in one place
– Smart spam filter
– LiveAgent is also available as a self-hosted license for a one-time fee. If you prioritize privacy and security, you can control it
– Create a community of customers and increase customer satisfaction by double digits
– live chat
– Multi-brand support – connect unlimited brands in one app at no extra cost
– LiveAgent is simply the best and most affordable Help Desk software on the market! Goodbye Kayko! Goodbye Zendesk… Goodbye Freshdesk!! Development is big and fast! Solid and easy to use software. Very nice too!
– Database
LiveAgent Cons
– Con : Custom integrations can come at a price.
LiveAgent Features
Here is the list of the main features of this computer software :
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Account Management
– Knowledge Base
– Activity Dashboard
– Automated Routing
– Activity Tracking
– Live Chat
– Agent Interface
– Social Media Integration
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Surveys & Feedback
– Appointment Management
– Contract (SLA Management)
– Archiving & Retention
Main function & Pro Features
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Account Management
– Knowledge Base
– Activity Dashboard
– Automated Routing
– Activity Tracking
– Live Chat
– Agent Interface
– Social Media Integration
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Surveys & Feedback
– Appointment Management
– Contract (SLA Management)
– Archiving & Retention
LiveAgent Integrations
LiveAgent integrates with more than 34 applications & plugins like Pipedrive, Clockify and Google Calendar (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 LiveAgent integrations
– PayPal
– Slack
– Trello
– Google Sheets
– WordPress
– Gmail
– Mailchimp
– Google Forms
– Google Analytics
– Asana
– Jira
– Wix
– Shopify
– ClickUp
– monday.com
– Instagram
– Stripe
– HubSpot CRM
– Zapier
– Squarespace
LiveAgent Pricing
The LiveAgent pricing plan starts from $ 15 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
LiveAgent offers several pricing plans :
– Free : $ 0,00 per user / per month
– Ticket : $ 15,00 per user / per month
– Ticket+Chat : $ 15,00 per user / per month
– All Inclusive : $ 29,00 per user / per month
– Premium : $ 49,00 per user / per month
| Free | Ticket | Ticket+Chat | All Inclusive | Premium |
| $0,00 | $15,00 | $15,00 | $29,00 | $49,00 |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
LiveAgent Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 15,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
LiveAgent is a cloud-based Help Desk platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
liveagent is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +421 2 33 456 826
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use LiveAgent ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Retail business, Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Digicert, Laurus College, Emory University, Scotts And Co, Sezzle Inc …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, and Most Worthy Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Non Profit …)
LiveAgent Screenshots & Images : UI, dashboard …
LiveAgent Business Software Pricing
LiveAgent Features & Overview
LiveAgent Screenshot
LiveAgent Screenshot
Videos
Video #1
Video #2
LiveAgent Reviews
Here is our opinion on LiveAgent : this is a great help desk software to advise .
LiveAgent User Reviews & Ratings
Online and customer reviews of LiveAgent software are quite plentiful and overall very positive :
Overall rating : 4,9/5
Value for money : 4,6/5
Functionality : 4,5/5
Usefulness : 4,75/5
Ease of use : 4,75/5
User rating Excellent : 71%
User rating Very Good : 23%
User rating Average : 3%
User rating Poor : 0%
User rating Terrible : 1%
The main benefits of LiveAgent are its extensive integrations, customizable architecture, and intuitive interface. Here are some other advantages of the product:
Popularity on social networks : 8088 followers on Twitter
Your Customer Review on LiveAgent
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend LiveAgent ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by QUALITY UNIT, Inc. (@LiveAgent on Twitter)
About QualityUnit: QualityUnit is a privately owned software development and technology company. QualityUnit specializes in software development of web-based products and information systems designed for small and large businesses. Today, more than 27,000 customers worldwide operate QualityUnit products, covering a wide variety of projects, from small personal websites to large-scale corporate intranets.
HQ location : Slovakia
Founded in 2009 by David Matej Cacik Kukucka
Total revenue : $3600000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : Customer support | live chat …
Website : visit liveagent.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on LiveAgent is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
LiveAgent Alternatives
If you’re understanding the drawbacks and you’re looking for a LiveAgent alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare LiveAgent Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| LIVEAGENT | $15 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to LiveAgent
– Zendesk
– Freshdesk
– Zoho Desk
– Kayako
– LiveChat
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to LiveAgent
– Zoho Desk
– osTicket
– Freshdesk
You can also take a look at other business apps, like our Podium review and our Lastpass review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to LiveAgent when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
