LiveHelpNow
LiveHelpNow : Reviews, Pricing, Features & Alternatives
$21.00
LiveHelpNow is a Live Chat Software. Price : $21 (free trial available). Review LiveHelpNow : Overview & Pricing
LiveHelpNow Overview : Features, Pricing, Reviews & Alternatives
LiveHelpNow is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
LiveHelpNow is listed as a Live Chat Software and Collaboration Software for companies and is used for Publishing and Subscriptions, Live Chat, Customer Service, Knowledge Base, Analytics, Engagement Tools, Sales Intelligence …
LiveHelpNow price starts from $ 21 per user and per month (free trial available).
Create the best customer service experience for your team
Live chat and help desk software for customer service.
LiveHelpNow is a help desk software suite comprised of several products including: Live Chat, Email/Ticket Management, Knowledge Base, and Call Management. LiveHelpNow allows you to engage visitors on your website while using real-time data to improve sales, customer satisfaction, loyalty, and lead generation. LiveHelpNow suits businesses of all sizes, from start-ups to enterprises.
What is LiveHelpNow ?
LiveHelpNow is a proper customer service management software that helps businesses to provide proper support to individual customers through chat, SMS, support ticket and FAQ. The software enables seamless communications between brands and their end users through multiple media of choice. Plus, with LiveHelpNow, users can even turn received emails into support tickets on the fly. Open additional means of communication through preferred social media channels without much hassle. LiveHelpNow is the ideal software for call centers. It enables teams to create and manage unlimited workflows, discussion portals, and exclusive related content for different brands and individual products. Also, the AI-powered chatbots available in it are capable of handling frequently asked questions as well as providing proper solutions to common problems in real time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of ongoing business procedures.
Users can gain customer feedback by monitoring website visits and thus personalizing their own targeted advertisements and promotions. It offers live chat, email ticketing, and reminder management.
This software is widely used by companies from various sectors, mainly small and medium-sized companies. Full self-service is also offered, as well as knowledge base management tools.
Omnichannel contact center software
LiveHelpNow is a multi-product help desk software suite including: live chat, email/ticket management, knowledge base, and call management. LiveHelpNow allows you to engage visitors on your website while using real-time data to improve sales, customer satisfaction, loyalty, and lead generation. LiveHelpNow suits businesses of all sizes, from startups to enterprises.
LiveHelpNow is a live chat, help desk and customer service solution that offers all the typical features of a help desk app and more. The app’s live chat features give you insight into customer behavior and intent, with real-time visitor monitoring, individual customer feeds, and social media insights.
LiveHelpNow is a live chat, help desk and customer service solution that offers all the typical features of a help desk app and more. The app’s live chat features give you insight into customer behavior and intent, with real-time visitor monitoring, individual customer feeds, and social media insights.
LiveHelpNow offers a range of products designed to increase sales and lead generation, improve brand loyalty and increase customer satisfaction. It is a web-based (cloud) platform designed to suit businesses of all sizes, from startups to international companies.
LiveHelpNow’s mission is to enable businesses of all sizes to facilitate meaningful customer service interactions. We provide a comprehensive customer service software package that brings personalized attention, quick responses, and motivating incentives to every company’s sales and support process. Our solutions enable a true customer relationship, powered by data shared and exchanged effortlessly by both parties, facilitating the relationships that differentiate our customers from their competitors.
LiveHelpNow Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is LiveHelpNow, and as you may have guessed from the title, this review will tell you more about LiveHelpNow’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
LiveHelpNow Pros : Key Benefits
– Events API – A customizable API that allows users to subscribe to and receive data from specific clients that have been defined.
– Real-time visitor monitoring
– Lead management: Create a list of leads for visitors who have almost made a purchase.
– Visitor Action Triggers
– Visitor Triggers – Notify agents in real time when customers perform certain actions, such as completing forms. Send personalized chat invitations and automate custom scripts to present special offers.
– Email and Ticket Management: Create web forms with customizable fields, turn emails and Twitter mentions into tickets, filter and search for tickets, add statuses to tickets, send canned responses, and more.
– social perspectives
– Billboard Ads: Create personalized promotional ads and display them to visitors as discussions take place.
– Call Management – Let customers fill out customizable callback forms and receive instant notifications. Record calls and search and filter historical call records. Install a digital answering machine.
– Personalized information feed
LiveHelpNow Cons
– Con : Custom integrations can come at a price.
LiveHelpNow Features
Here is the list of the main features of this computer software :
– Helpdesk
– Visitor Targeting
– @mentions
– Shortcut Messages
– API
– Co-Browsing
– Access Controls/Permissions
– Persistent Chat
– Alerts / Escalation
– Multi-Channel Communication
– Alerts/Notifications
– Customizable Branding
– Auto-Responders
– Offline Form
– Automated Routing
– Call Me Option
– CRM
– Incident Management
– Call Center Management
– Macros (Templated Responses)
Main function & Pro Features
– Helpdesk
– Visitor Targeting
– @mentions
– Shortcut Messages
– API
– Co-Browsing
– Access Controls/Permissions
– Persistent Chat
– Alerts / Escalation
– Multi-Channel Communication
– Alerts/Notifications
– Customizable Branding
– Auto-Responders
– Offline Form
– Automated Routing
– Call Me Option
– CRM
– Incident Management
– Call Center Management
– Macros (Templated Responses)
LiveHelpNow Integrations
LiveHelpNow integrates with more than 3 applications & plugins like Asana and Base CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 LiveHelpNow integrations
– Asana
– Base CRM
LiveHelpNow Pricing
The LiveHelpNow pricing plan starts from $ 21 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
LiveHelpNow offers several pricing plans :
– Subscription : $ 21,00 per user / per month
– Subscription : $ 42,00 per user / per month
– Subscription : $ 44,10 per user / per month
– Subscription : $ 50,40 per user / per month
– Premium : –
| Subscription | Subscription | Subscription | Subscription | Premium |
| $21,00 | $42,00 | $44,10 | $50,40 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
LiveHelpNow Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : $ 21,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
LiveHelpNow is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
livehelpnow is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux / IBM OS-400 / Solaris …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : +1 877-548-3001
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use LiveHelpNow ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom, Canada …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Retail business, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Nai Northern California, Directbuy, Masonicare Corporation, Partnership Llc, Protect America …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
LiveHelpNow Screenshots & Images : UI, dashboard …
LiveHelpNow Business Software Pricing
LiveHelpNow Features & Overview
LiveHelpNow Screenshot
LiveHelpNow Screenshot
Videos
Video #1
Video #2
LiveHelpNow Reviews
Here is our opinion on LiveHelpNow : this is an excellent live chat software to recommend .
LiveHelpNow User Reviews & Ratings
Online and customer reviews of LiveHelpNow software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,6/5
Functionality : 4,5/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 60%
User rating Very Good : 32%
User rating Average : 7%
User rating Poor : 1%
User rating Terrible : 1%
Popularity on social networks : 4396 followers on Twitter
Your Customer Review on LiveHelpNow
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend LiveHelpNow ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by LIVEHELPNOW, Inc. (@LiveHelpNow on Twitter)
About LiveHelpNow – #1 Customer Service SaaS 5 years in a row. LiveHelpNow is in the business of providing customer service and engagement solutions for online commerce. Live chat, email ticket management, knowledge base management, call management, lead management, and business intelligence systems.
HQ location : USA
Founded in 2005 by Michael Kansky
Total revenue : $3960000
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit livehelpnow.net
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on LiveHelpNow is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
LiveHelpNow Alternatives
If you’re understanding the drawbacks and you’re looking for a LiveHelpNow alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare LiveHelpNow Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| LIVEHELPNOW | $9 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | Yes |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to LiveHelpNow
– Zendesk
– Zoho Desk
– Freshdesk
– Bitrix24
– LiveAgent
– Zoho SalesIQ
– Intercom
– ProProfs Chat
– LiveChat
– Smartsupp
Free Alternatives to LiveHelpNow
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our IFTTT review and our IBM MaaS360 review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to LiveHelpNow when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
