NICE CXone
NICE CXone : Reviews, Pricing, Features & Alternatives
$100.00
NICE CXone is an Employee Management Software. Price : $100 (free trial available). Review NICE CXone : Overview & Pricing
NICE CXone Overview : Features, Pricing, Reviews & Alternatives
NICE CXone is an Employee Management Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
NICE CXone is listed as a Employee Management Software and HR & Employee Management Software for companies and is used for Customer Service, Call Center, Telephony, Predictive Dialer …
NICE CXone price starts from $ 100 per user and per month (free trial available).
NICE Cxone provides the most comprehensive, customer-centric cloud platform for businesses to transform their customer experiences.
Cloud contact center software
What is NICE CXone ?
NICE CXone is the #1 solution on our list of the best workforce engagement management tools. Most often compared to Genesys Cloud: NICE CXone vs. Genesys CloudWhat is NICE CXone NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build brand loyalty and lasting relationships. With NICE CXone, a comprehensive cloud-based customer experience platform, the provider combines customer analytics, omnichannel routing, workforce optimization, automation and artificial intelligence, all on an open cloud foundation, to enable an exceptional experience. of agent and client at all times and at all times. channel. . NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum, and DMG. – Industry’s most published SLA at 99.99% – Industry’s only guaranteed voice SLA – 390,000+ cloud contact center agents – 150+ countries – 85 Fortune 100 customers Overall -form and NICE platform solutions combine contact center software with a national telephone and Internet connectivity network. Headquartered in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines. NICE CXone is also known as NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc:Discover, cc:Discover, VPI Empower, Brand Embassy. Guide, including reviews and more. Updated: September 2021NICE Customers CXoneMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy NICE CXone Video Platform and Solutions Combine Contact Center Software with Nationwide Telephone Network Connectivity and Internet. Headquartered in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines. NICE CXone is also known as NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc:Discover, cc:Discover, VPI Empower, Brand Embassy. Guide, including reviews and more. Updated: September 2021NICE Customers CXoneMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy NICE CXone Video Platform and Solutions Combine Contact Center Software with Nationwide Telephone Network Connectivity and Internet. Headquartered in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines. NICE CXone is also known as NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc:Discover, cc:Discover, VPI Empower, Brand Embassy. Guide, including reviews and more. Updated: September 2021NICE CXoneMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyCustomersNICE CXone Video Nice inContact also operates international headquarters in London as well as the Philippines. NICE CXone is also known as NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc:Discover, cc:Discover, VPI Empower, Brand Embassy.NICE CXone Buyer’s GuideDownload the NICE CXone Buyer’s Guide including reviews and more. Updated: September 2021NICE CXoneMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyCustomersNICE CXone Video Nice inContact also operates international headquarters in London as well as the Philippines. NICE CXone is also known as NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc:Discover, cc:Discover, VPI Empower, Brand Embassy.NICE CXone Buyer’s GuideDownload the NICE CXone Buyer’s Guide including reviews and more. Updated: September 2021NICE CXone CustomersMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyNICE CXone Video Discover, VPI Empower, Brand Embassy.NICE CXone Buyer’s GuideDownload the NICE CXone Buyer’s Guide, which includes reviews and more. Updated: September 2021NICE CXone CustomersMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyNICE CXone Video Discover, VPI Empower, Brand Embassy.NICE CXone Buyer’s GuideDownload the NICE CXone Buyer’s Guide, which includes reviews and more. Updated: September 2021NICE CXone ClientsMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyNICE CXone Video
NICE CXone Review : Pros & Cons
Pros & Cons
When it comes to finding the right Employee Management tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is NICE CXone, and as you may have guessed from the title, this review will tell you more about NICE CXone’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
NICE CXone Pros : Key Benefits
– The service operates in a carrier-grade, geographically redundant environment with guaranteed 99.99% availability.
– Agent Scripts – Create custom individual agent screens or scripts. Create decision trees and design your agent workflow.
– Intelligent Call Suppression: Check if the company or people you are calling are on a custom suppression list.
– Messaging campaigns to write contacts and send automated messages without the need for agents
– Hosted predictive dialing of multiple numbers: Set a custom retry option for up to 20 phone numbers.
– Integrate custom CRM and third-party solutions like Salesforce, Microsoft Dynamics CRM, and Oracle RightNow.
– Automated speech recognition and text-to-speech are available in multiple languages
– Automatic callback for customers who don’t want to wait in line. You can also set a scheduled reminder at any time the customer wants.
– Voice analytics software helps identify top concerns and top calls based on specific criteria. Use custom call tags to categorize calls based on why customers are calling.
– Smart Inbox delivers calls based on specific call data such as DNIS, ANI, call duration and call direction.
NICE CXone Cons
– Con : Custom integrations can come at a price.
NICE CXone Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Appointment Management
– Archiving & Retention
– Auto-Dialer
– Auto-Responders
– Automated Routing
– Automated Scheduling
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– Budgeting/Forecasting
– CRM
– Call Center Management
– Call Disposition
– Call Logging
Main function & Pro Features
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Appointment Management
– Archiving & Retention
– Auto-Dialer
– Auto-Responders
– Automated Routing
– Automated Scheduling
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– Budgeting/Forecasting
– CRM
– Call Center Management
– Call Disposition
– Call Logging
NICE CXone Integrations
NICE CXone integrates with more than 25 applications & plugins like ProcedureFlow, Fuze and Haptik (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 NICE CXone integrations
– Zoom Meetings
– Microsoft Teams
– Dynamics 365
– Zendesk
– Gong.io
– Bullhorn ATS & CRM
– Salesforce Service Cloud
– LogMeIn Central
– ExecVision
– livepro
– Shelf
– Cherwell Service Management
– Salesforce Platform
– LogMeIn Pro
– SAP Customer Experience
– SugarCRM
– ServiceNow
– NetSuite CRM
– Spoke Phone
– Lightico
NICE CXone Pricing
The NICE CXone pricing plan starts from $ 100 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
NICE CXone offers several pricing plans :
– Free Trial : $ 100,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $100,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 100,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
NICE CXone is a cloud-based Employee Management platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
nice-cxone is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Japanese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use NICE CXone ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
NICE CXone Screenshots & Images : UI, dashboard …
NICE CXone Business Software Pricing
NICE CXone Features & Overview
NICE CXone Screenshot
Videos
Video #1
Video #2
NICE CXone Reviews
Here is our opinion on NICE CXone : this is a very popular employee management software to trust .
NICE CXone User Reviews & Ratings
Online and customer reviews of NICE CXone software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,9/5
Functionality : 4/5
Usefulness : 3,9/5
Ease of use : 3,9/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on NICE CXone
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend NICE CXone ? What is your likelihood to renew ?
FAQs
Why use a Employee Management Software ?
Employee Management Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Employee Management Software Review
Company details
Developed by NICE, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : HR & Employee Management Software > Employee Management Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit niceincontact.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on NICE CXone is independent in order to highlight the strengths and weaknesses of this Employee Management Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
NICE CXone Alternatives
If you’re understanding the drawbacks and you’re looking for a NICE CXone alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to NICE CXone
– Five9
– Genesys Cloud CX
– Salesforce Service Cloud
– RingCentral MVP
– Connect First
You can also take a look at other business apps, like our Spiceworks review and our NeonCRM review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular HR & Employee Management Software and Employee Management Software to find out which one is right for your needs. Discover how these Employee Management Software compare to NICE CXone when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
