Spiceworks
Spiceworks : Reviews, Pricing, Features & Alternatives
$83.00
Spiceworks is an IT Service Management (ITSM). Price : $83 (free trial available). Review Spiceworks : Overview & Pricing
Spiceworks Overview : Features, Pricing, Reviews & Alternatives
Spiceworks is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
Spiceworks is listed as a IT Service Management (ITSM) and IT Support for companies and is used for It Asset Management & It Help Desk …
Spiceworks price starts from $ 83 per user and per month (free trial available).
Spiceworks is a cloud-based IT help desk solution.
Server and website monitoring software
What is Spiceworks ?
Spiceworks is a professional network for the information technology industry based in Austin, Texas.
Spiceworks offers a set of free tools for IT network management and helpdesk ticketing. The inventory management system basically provides complete device information for asset management. Spiceworks Network Monitor provides observed computer system information for problem tracking and…
From network inventory and network monitoring to help desk software, mobile device management (MDM), and cloud service discovery, Spiceworks helps you manage everything about your workday. IT from a single location. Buyer’s Guide Download the IT Infrastructure Monitoring Buyer’s Guide, including reviews and more. Updated: September 2021Spiceworks CustomersBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoSpiceworks Video
Founded in 2006, Spiceworks is a young American company echoing this market by creating a community of IT professionals.
Spiceworks is a free cloud-based network monitoring and support solution designed specifically for system administrators and IT professionals. The solution helps manage tickets generated by customers, provides customer support through multiple channels, tracks agent performance, and more. Support agents can closely monitor every IT incident and track sudden network changes. The self-service portal allows users to submit tickets, track progress, and view informative knowledge base resources. With Spiceworks, companies can also create a centralized knowledge base from which users can obtain information on recurring or recurring requests. Spiceworks also offers a team management dashboard to help management visualize a…
Spiceworks is a professional network for the information technology industry based in Austin, Texas.
Spiceworks is a professional network for the information technology industry based in Austin, Texas.
With a help desk system that enables IT vendors to quickly create tickets and easily run reports, Spiceworks IT Management helps IT vendors increase workflow productivity within their organizations by making it easy to monitor activity of the network.
Spiceworks was founded in 2006 and is based in Austin, Texas.
What is Spiceworks? Spiceworks is a customer support solution that provides tools for IT professionals to assist other IT staff by helping them resolve work-related issues they encounter. This gives them a channel where IT specialists, experts and vendors cooperate and interact with each other. They can discuss various IT-related topics and give their expert opinion on which apps to buy, provide information that could help improve other people’s IT infrastructure, and much more. Spiceworks Help Desk is an IT help desk and ticketing system that is free to host and download. It is capable of handling an unlimited number of service tickets and there is also no administration limit. It also has the necessary social elements for agents to easily communicate and coordinate with customers to address their concerns and questions.
Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been in IT ever since! We are the global IT marketplace that connects millions of technology buyers and sellers so they can get work done every day. We help technology professionals find, adopt, and manage the latest technologies, while helping technology brands create, market, and support better products and services.
Spiceworks Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Spiceworks, and as you may have guessed from the title, this review will tell you more about Spiceworks’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Spiceworks Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Spiceworks Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
Spiceworks Features
Here is the list of the main features of this computer software :
– Helpdesk
– Access Controls/Permissions
– Activity Monitoring
– Alerts / Escalation
– Asset Tracking
– Assignment Management
– Automated Routing
– Bandwidth Monitoring
– Baseline Manager
– Capacity Management
– Change Management
– Compliance Management
– Configuration Management
– Connectivity Management
– Customizable Branding
– Dashboard
– Diagnostic Tools
– Email Management
– IT Asset Management
– Incident Management
Main function & Pro Features
– Helpdesk
– Access Controls/Permissions
– Activity Monitoring
– Alerts / Escalation
– Asset Tracking
– Assignment Management
– Automated Routing
– Bandwidth Monitoring
– Baseline Manager
– Capacity Management
– Change Management
– Compliance Management
– Configuration Management
– Connectivity Management
– Customizable Branding
– Dashboard
– Diagnostic Tools
– Email Management
– IT Asset Management
– Incident Management
Spiceworks Integrations
Spiceworks integrates with more than 11 applications & plugins like Time Doctor, Splashtop Business Access and Zoho Assist (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Spiceworks integrations
– Zoho Assist
– Splashtop Business Access
– Time Doctor
– ManageEngine Desktop Central
– Cherwell Service Management
– ZipBooks
– Splashtop Remote Support
– Splashtop SOS
– ManageEngine ADSelfService Plus
– Customer Thermometer
– AlertOps
Spiceworks Pricing
The Spiceworks pricing plan starts from $ 83,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Spiceworks offers several pricing plans :
– Free Trial : $ 83,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $83,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 83,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Spiceworks is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
spiceworks is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, FAQs / Forum, Knowledge Base, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Spiceworks ?
This software package is tailored to business needs : Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Software, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Analytic Focus, Southern Regional Education Board, Eminence Organic Skin Care, Sourcebooks, The Durst Organization Inc …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Spiceworks Screenshots & Images : UI, dashboard …
Spiceworks Business Software Pricing
Spiceworks Features & Overview
Spiceworks Screenshot
Spiceworks Screenshot
Videos
Video #1
Spiceworks Reviews
Here is our opinion on Spiceworks : this is an excellent it service management (itsm) to trust .
Spiceworks User Reviews & Ratings
Online and customer reviews of Spiceworks software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,5/5
Functionality : 4,1/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of Spiceworks are its free platform, unlimited tickets and administrators, mobile support and a large online community. To learn more, read your benefits below:
Popularity on social networks : 50000 fans on Facebook
Your Customer Review on Spiceworks
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Spiceworks ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by SPICEWORKS, Inc. (@Spiceworks on Twitter)
HQ location : USA
Founded in 2006 by Jay Hallberg
Total revenue : $50.0M
Fundings : $111.0M
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : Computer science …
Website : visit spiceworks.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Spiceworks is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Spiceworks Alternatives
If you’re understanding the drawbacks and you’re looking for a Spiceworks alternative, there are more than 28 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Spiceworks
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
– Octopus39
– Landesk Service Desk
– Servicenow
– Youzer
– Client Management Suite
You can also take a look at other business apps, like our OnTheClock.com review and our PracticePanther Legal Software review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to Spiceworks when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
