OTRS
OTRS : Reviews, Pricing, Features & Alternatives
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OTRS is an IT Service Management (ITSM). Price : $0. Review OTRS : Overview & Pricing
OTRS Overview : Features, Pricing, Reviews & Alternatives
OTRS is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
OTRS is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Customer Service, Workflow Management, Service Desk, Help Desk …
OTRS price starts from $ 0 per user and per month .
OTRS is a web-based ticketing system for customer service, technical support, and IT service management.
Improve customer satisfaction levels with Otrs
What is OTRS ?
OTRS is comprehensive service management software that helps companies effectively improve the quality of their customer service. With this software, users can quickly channel and prioritize requests received from individual clients and process them on time. The software also allows customers to get a clear overview of how long it will take for businesses to resolve their issues by checking ticket statuses. OTRS enables employees and business teams to balance their workload and deliver high-quality service on time. It comes with custom templates that can be used to provide accurate answers in real time. In addition, the software can also be used to enhance self-service support by adding FAQs and comprehensive up-to-date chat features in the integrated video guides. The automated reports generated by the software help companies get a clear overview of the processing time of follow-up requests and consequently improve service quality levels. In addition, OTRS also helps reduce service delivery errors by ensuring agents have included all important information in the solution email.
It is a modern and flexible ticketing and process management system that enables service management professionals in any industry to keep up with today’s lightning-fast, results-driven business environment.
OTRS is a web-based ticketing system for customer service, technical support, and IT service management.
Community Edition is one of the most successful open source projects in the field of help desk and IT service management in the world. Over 5,000 active community members improve the service management software with each release by reporting bugs, adding improvements, or adding new features.
OTRS is a fully managed service management suite that includes ticketing, workflow/process automation, and notification among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, customer service, and enterprise security professionals use OTRS to structure communication and streamline internal processes so they can respond quickly to any situation and deliver the best possible service cost-effectively. Request a demo today.
OTRS Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is OTRS, and as you may have guessed from the title, this review will tell you more about OTRS’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
OTRS Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
OTRS Cons
– Con : Custom integrations can come at a price.
OTRS Features
Here is the list of the main features of this computer software :
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Activity Dashboard
– Contract (SLA Management)
– Activity Tracking
– Self Service Portal
– Alerts / Escalation
– Community Forums
– Alerts/Notifications
– Social Media Integration
– Approval Process Control
– Customizable Branding
– Asset Lifecycle Management
– Known Issue Management
– Asset Tracking
– Automated Routing
Main function & Pro Features
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Activity Dashboard
– Contract (SLA Management)
– Activity Tracking
– Self Service Portal
– Alerts / Escalation
– Community Forums
– Alerts/Notifications
– Social Media Integration
– Approval Process Control
– Customizable Branding
– Asset Lifecycle Management
– Known Issue Management
– Asset Tracking
– Automated Routing
OTRS Integrations
OTRS may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
OTRS Pricing
The OTRS pricing plan starts from $ 0 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
OTRS offers several pricing plans :
– Silver : $ 0,00 per user / per month
– Gold : –
– Titanium : –
– Platinum : –
– Premium : –
| Silver | Gold | Titanium | Platinum | Premium |
| $0,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
OTRS Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No information
Freemium : Freemium
Starting price : $ 0,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
OTRS is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
otrs is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, Portuguese, Spanish, German, Hungarian, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use OTRS ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Gameduell, Infra, Franceconnect …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
OTRS Screenshots & Images : UI, dashboard …
OTRS Business Software Pricing
OTRS Features & Overview
OTRS Screenshot
Videos
Video #1
Video #2
OTRS Reviews
Here is our opinion on OTRS : this is an excellent it service management (itsm) to know .
OTRS User Reviews & Ratings
Online and customer reviews of OTRS software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 66%
User rating Very Good : 24%
User rating Average : 3%
User rating Poor : 0%
User rating Terrible : 7%
Popularity on social networks : 2941 followers on Twitter
Your Customer Review on OTRS
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend OTRS ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by OTRS AG, Inc. (@OTRSGroup on Twitter)
HQ location : USA
Founded in 2007
Total revenue : $10M-$50M
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM) (Open Source software)
Schema : SoftwareApplication > DeveloperApplication
Tags : Ticketing assistance | help | knowledge base | service-desk | als | soap api | ticket management software | task management | ticket system | ticket management system …
Website : visit otrs.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on OTRS is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
OTRS Alternatives
If you’re understanding the drawbacks and you’re looking for a OTRS alternative, there are more than 43 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare OTRS Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| OTRS | $ | Per month / user | No |
| REQUEST TRACKER | $ | Per month / user | No |
| FRESHDESK | $15 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| JIRA | $6,25 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to OTRS
– Zendesk
– Salesforce Sales Cloud
– SolarWinds Service Desk
– Vivantio
– JIRA Service Management
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
Free Alternatives to OTRS
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
osTicket : It seamlessly routes inquiries created via email, web forms, and phone calls to a simple, easy-to-use, multi-tenant web-based customer service platform.
Jira : Jira’s secret ingredient is how it breaks down the complexities of software development into manageable units of work. Jira comes out of the box with everything agile teams need to deliver value to customers faster.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Zammad : It is an open source web-based customer support/helpdesk system with many features to manage customer communication through multiple channels such as phone, Facebook, Twitter, chat and email.
You can also take a look at other business apps, like our Onehub review and our SnapComms review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to OTRS when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
