Paldesk
Paldesk : Reviews, Pricing, Features & Alternatives
$14.00
Paldesk is a Help Desk Software. Price : $14 (free trial available). Review Paldesk : Overview & Pricing
Paldesk Overview : Features, Pricing, Reviews & Alternatives
Paldesk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Paldesk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Support, Help Desk, Live Chat …
Paldesk price starts from $ 14 per user and per month (free trial available).
Live chat and omnichannel support software
All-in-one communication platform
What is Paldesk ?
Paldesk is an omnichannel live chat and support solution for sales and customer service teams that allows users to track and manage customer interactions from a central dashboard. A Paldesk widget can be integrated into the company website to provide instant online support to customers, and the omnichannel help desk combines requests sent via email, live chat, Facebook, Twitter, mobile apps, and more. , to facilitate management and responses. .
Paldesk is an omnichannel communication tool to convert visitors and customers. The software offers live chat and help desk software features to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, etc.
Talk to visitors and customers across multiple channels in real time. Drive all your web and social posts into one dashboard.
Live Chat’s free knowledge base enables your team to create tutorials and step-by-step guides that will help agents respond to customers faster and deliver seamless customer service.
Paldesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Paldesk, and as you may have guessed from the title, this review will tell you more about Paldesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Paldesk Pros : Key Benefits
– Create a custom chat widget and embed it on your company website or mobile apps to enable communication between customers and agents. Customize the widget to match your company branding and colors.
– Automatically assign tickets to agents based on factors like request type, customer chat history, agent experience, channel, and more. Agents can see all of their pending tickets from their dashboard.
– Receive customer inquiries from multiple channels, including company website, mobile apps, Twitter, Facebook, email, etc., and manage all tickets from a single dashboard.
– Record and archive every customer interaction and create a database of customer data that can be searched at any time. Reports can also be generated based on this data.
– Create predefined responses to common support queries, which will automatically trigger when certain questions are detected. Out of office messages can also be configured to be sent to customers who send messages outside of support hours.
Paldesk Cons
– Con : Custom integrations can come at a price.
Paldesk Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– API
– Offline Form
– Activity Dashboard
– Agent Scheduling
– Alerts / Escalation
– Call Me Option
– Alerts/Notifications
– Knowledge Database
– Auto-Responders
– Shortcut Messages
– Automated Routing
– Co-Browsing
– CRM
– Persistent Chat
– Canned Responses
– Chat/Messaging
– Customer Database
– Customer History
– Customizable Branding
Main function & Pro Features
– Visitor Targeting
– API
– Offline Form
– Activity Dashboard
– Agent Scheduling
– Alerts / Escalation
– Call Me Option
– Alerts/Notifications
– Knowledge Database
– Auto-Responders
– Shortcut Messages
– Automated Routing
– Co-Browsing
– CRM
– Persistent Chat
– Canned Responses
– Chat/Messaging
– Customer Database
– Customer History
– Customizable Branding
Paldesk Integrations
Paldesk integrates with more than 15 applications & plugins like WordPress, Gmail and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Paldesk integrations
– Slack
– Gmail
– WordPress
– Mailchimp
– Zapier
– Squarespace
– Facebook for Business
– Twitter
– Adobe Commerce
– Joomla
– Drupal
– PrestaShop
– PrestaShop
– Joomla
– Drupal
Paldesk Pricing
The Paldesk pricing plan starts from $ 14 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Paldesk offers several pricing plans :
– Rookie : $ 14,00 per user / per month
– Early Stage : $ 16,00 per user / per month
– Risingstar : $ 22,00 per user / per month
– Enterprise : –
– Premium : –
| Rookie | Early Stage | Risingstar | Enterprise | Premium |
| $14,00 | $16,00 | $22,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Paldesk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 7 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 14,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Paldesk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
paldesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Online Support …
Hotline : Yes
Training options : Documentation, Live Online …
Industry & Customers
Who use Paldesk ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Paldesk Screenshots & Images : UI, dashboard …
Paldesk Business Software Pricing
Paldesk Features & Overview
Paldesk Screenshot
Videos
Video #1
Video #2
Paldesk Reviews
Here is our opinion on Paldesk : this is a great help desk software to know .
Paldesk User Reviews & Ratings
Online and customer reviews of Paldesk software are quite plentiful and overall very positive :
Overall rating : 4,9/5
Value for money : 4,9/5
Functionality : 4,8/5
Usefulness : 4,9/5
Ease of use : 4,9/5
User rating Excellent : 78%
User rating Very Good : 11%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 11%
Popularity on social networks : 2512 followers on Twitter
Your Customer Review on Paldesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Paldesk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by PALDESK, Inc. (@paldesk on Twitter)
HQ location : New York
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : communications software | custom widgets | helpdesk | live chat | omnichannel | predefined answer | discussion with the agent | automatic replies | discussion with the agent | custom widgets …
Website : visit paldesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Paldesk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Paldesk Alternatives
If you’re understanding the drawbacks and you’re looking for a Paldesk alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Paldesk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| PALDESK | $9 | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | Yes |
| LIVECHAT | $16 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Paldesk
– BirdSeed
– Zendesk
– Zoho Desk
– Kayako
– ClickDesk
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to Paldesk
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our Turnkey Lender review and our ManageEngine Applications Manager review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Paldesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
