PhaseWare
PhaseWare : Reviews, Pricing, Features & Alternatives
$50.00
PhaseWare is a Live Chat Software. Price : $50. Review PhaseWare : Overview & Pricing
PhaseWare Overview : Features, Pricing, Reviews & Alternatives
PhaseWare is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
PhaseWare is listed as a Live Chat Software and Collaboration Software for companies and is used for Operations and productivity Communications Live chat and instant messagings, Bug Trackers, Feedback Management, Help Desk, Live Chat …
PhaseWare price starts from $ 50 per user and per month .
Phaseware Tracker offers problem tracking, complaint management, customer relationship management, time tracking, service level agreement enforcement, process management, and knowledge management.
PhaseWare Tracker, Event Engine, Self-Service, and Live Chat:
What is PhaseWare ?
PhaseWare Tracker, Event Engine, Self-Service, and Live Chat – Provides 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident slip through the cracks.
PhaseWare is a fully configurable customer service and support solution that provides features to increase productivity, improve first-call resolution rates, and expand visibility into performance metrics with enhanced tools.
PhaseWare Tracker from PhaseWare, Inc is a cloud-based or on-premises customer support solution.
Phaseware Tracker offers problem tracking, complaint management, customer relationship management, time tracking, service level agreement enforcement, process management, and knowledge management.
PhaseWare Tracker is a customer service and technical support solution. Automatically notify users whenever existing problems are reported or forwarded by customers.
Tracker: incident management, 360 degree customer view, SLA and time tracking, knowledge base and analytics. The best customer service software.
Tracker: incident management, 360 degree customer view, SLA and time tracking, knowledge base and analytics. The best customer service software.
PhaseWare Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is PhaseWare, and as you may have guessed from the title, this review will tell you more about PhaseWare’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
PhaseWare Pros : Key Benefits
– Tracker: Includes but not limited to the following features:
– Issue Management
– Workflow Management
– Internal/External Knowledge Base
– High Compatibility
PhaseWare Cons
– Con : Not always the cheapest option : Live Chat Software average cost is $ 31,24 .
– Con : Custom integrations can come at a price.
PhaseWare Features
Here is the list of the main features of this computer software :
– Workflow
– CRM
– Helpdesk
– Bug tracking
– feedback management
– helpdesk
– live chat
Main function & Pro Features
– Cloud Services
PhaseWare Integrations
PhaseWare integrates with more than 2 applications & plugins like Jira (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 PhaseWare integrations
– Jira
PhaseWare Pricing
The PhaseWare pricing plan starts from $ 50 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
PhaseWare offers several pricing plans :
– Free Trial : $ 50,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $50,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 50,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
PhaseWare is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
phaseware is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use PhaseWare ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Software, Hospitals and health care, Financial services, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Smartdata Enterprises (India) Ltd, Envoy Mortgage, Quest Resource Management Group, Tulip Telecom Ltd, Beretta Usa Corp …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
PhaseWare Screenshots & Images : UI, dashboard …
PhaseWare Business Software Pricing
PhaseWare Features & Overview
PhaseWare Screenshot
PhaseWare Screenshot
Videos
This video is no longer available
PhaseWare Reviews
Here is our opinion on PhaseWare : this is an excellent live chat software to trust .
PhaseWare User Reviews & Ratings
Online and customer reviews of PhaseWare software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Tracker: Includes but not limited to the following features:
Popularity on social networks :
Your Customer Review on PhaseWare
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend PhaseWare ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by PHASEWARE, Inc. (@PhaseWare on Twitter)
HQ location : McKinney
Founded in 2005 by Randall Nelson
Total revenue : $903.8K
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : business process automation | knowledge management | customer service | customer support | helpdesk …
Website : visit phaseware.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on PhaseWare is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
PhaseWare Alternatives
If you’re understanding the drawbacks and you’re looking for a PhaseWare alternative, there are more than 45 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to PhaseWare
– Reve Chat
– Tailai
– Drift
– Olark
– Optimails
– Place
– Zendesk Chat
– Moovapps Team
– Orchestration
– Oggchat Live Chat
You can also take a look at other business apps, like our Etemptation review and our Exit Monitor review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to PhaseWare when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
