Genesys PureEngage
Genesys PureEngage : Reviews, Pricing, Features & Alternatives
Genesys PureEngage is a Help Desk Software (free trial available). Review Genesys PureEngage : Overview & Pricing
Genesys PureEngage Overview : Features, Pricing, Reviews & Alternatives
Genesys PureEngage is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Genesys PureEngage is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Contact Center Operations …
Genesys PureEngage prices are available on demand (free trial available).
Effectively manage your customer experience
What is Genesys PureEngage ?
Genesys PureEngage is customer experience management software that helps its users with a personalized, self-centered approach across all channels. In this way, it allows users to create their own brand loyalty. The software offers its users multichannel and omnichannel customer interaction solutions. Users can meet their business needs efficiently with the help of the software. Genesys Pure Engage enables them to integrate all of their systems while leveraging existing investments. With Genesys PureEngage, users can even unify all of their customer engagement teams, from marketing to service and support. The app combines real-time travel with world-class smart routing and digital transformations. It helps users communicate with their customers in a personalized way, through voice, web, mobile, chats, social networks and other messaging channels. Users can gain visibility into all qualified resources in a short period of time using the software’s predictive matching feature. Finally, the software allows users to do artificial intelligence to automate dialogues and hire the best agents with predictive routing in assisted services.
Genesys PureEngage is a true omnichannel customer engagement suite that enables global businesses to deliver superior competitive experiences. PureEngage delivers real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large multinational organizations with multiple sites gain a global view and control of their brand. Available both on premises and in the cloud. PureEngage supports extensive customization through open APIs and web standards.
Genesys PureEngage is a true omnichannel customer engagement suite for global businesses to deliver superior competitive experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large multinational organizations with multiple sites gain a global view and control of their brand. Available both on premises and in the cloud. PureEngage supports extensive customization through open APIs and web standards.
Genesys PureEngage Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Genesys PureEngage, and as you may have guessed from the title, this review will tell you more about Genesys PureEngage’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Genesys PureEngage Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Genesys PureEngage Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
Genesys PureEngage Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Tracking – Tracking
– 24/7 accessibility
– Import – Export data
– CRM
– Supervision functionality
– Reporting and analytics
– Agent work optimization
– CRM system integration
Main function & Pro Features
– Cloud Services
Genesys PureEngage Integrations
Genesys PureEngage may integrates with 1 applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Genesys PureEngage Pricing
The Genesys PureEngage pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Genesys PureEngage offers several pricing plans :
– Genesys Pureengage : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Genesys Pureengage | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Genesys PureEngage is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
purecloud-genesys is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Online Support …
Hotline : +1.855.257.8219
Training options : …
Industry & Customers
Who use Genesys PureEngage ?
This software package is tailored to business needs : Large companies, Small and Medium companies (Turnover : + $1 billion) in countries like Canada, United Kingdom, France …
This web-based application is recommended for trades : Marketing, Sales …
This cloud software is used in the sectors : Software, Insurance, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Quicken, Property Guys, Rosehulman, Ticketmaster, Atp Tour Inc, Tenfold Corporation, Airbnb …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Genesys PureEngage Screenshots & Images : UI, dashboard …
Genesys PureEngage Business Software Pricing
Genesys PureEngage Features & Overview
Genesys PureEngage Screenshot
Genesys PureEngage Screenshot
Videos
Video #1
Video #2
Genesys PureEngage Reviews
Here is our opinion on Genesys PureEngage : this is an excellent help desk software to advise .
Genesys PureEngage User Reviews & Ratings
Online and customer reviews of Genesys PureEngage software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 62%
User rating Very Good : 33%
User rating Average : 5%
User rating Poor : 1%
User rating Terrible : 1%
Popularity on social networks :
Your Customer Review on Genesys PureEngage
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Genesys PureEngage ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by GENESYS, Inc.
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : Monitoring functionality | Reporting and Analytics | Optimization of agents’ work | Integration with CRM system …
Website : visit genesys.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Genesys PureEngage is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Genesys PureEngage Alternatives
If you’re understanding the drawbacks and you’re looking for a Genesys PureEngage alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Genesys PureEngage Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| GENESYS PURECONNECT | $ | Per month / user | Yes |
| 8X8 | $12 | Per month / user | No |
| I2X | $ | Per month / user | No |
| IPSCAPE | $ | Per month / user | No |
| CALLMATRIX | $29 | Per month / user | No |
| SQUARETALK | $ | Per month / user | No |
| CLOUDCALL | $ | Per month / user | No |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Genesys PureEngage
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
You can also take a look at other business apps, like our Lightspeed eCom review and our ClassDojo review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Genesys PureEngage when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
