ServiceSource
ServiceSource : Reviews, Pricing, Features & Alternatives
ServiceSource is a Customer Journey Analytics Software. Review ServiceSource : Overview & Pricing
ServiceSource Overview : Features, Pricing, Reviews & Alternatives
ServiceSource is a Customer Journey Analytics Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ServiceSource is listed as a Customer Journey Analytics Software and Marketing Intelligence Software for companies and is used for Marketing Other marketing Customer success managements …
ServiceSource prices are available on demand .
ServiceSource helps the world’s leading brands get closer to their customers with solutions for inside sales, customer success and revenue retention.
B2B Customer Journey Experience Solution
What is ServiceSource ?
ServiceSource International, Inc. is a global provider of outsourced marketing services accelerating B2B digital sales and customer success transformation. Solutions for B2B inside sales, digital sales, customer success, renewal management and channel management.
ServiceSource’s customer success management solutions drive customer retention and revenue growth for businesses. ServiceSource CustomersAgilent Technologies, Avaya, Blackboard, Blue Coat, BT, Dell, Concur, F5 Networks, GE Healthcare, Microsoft, Penton, Leica MicrosystemsServiceSource Video
ServiceSource Customer Success Platform is published by ServiceSource International, a San Francisco-based public company dedicated to reducing subscriber churn. To that end, it contains customer engagement status alerts and metrics to draw attention to at-risk customers, integration with the company’s revenue analytics engine to intelligently refine metrics, and concurrent retention efforts. As a oldest and largest company in the field of customer success, ServiceSource has many notable clients including Adobe, Dell, IBM, Microsoft and many more.
Predictive analytics solution to track customers and identify churn risks and the best time to intervene to prevent churn. Customer Experience (CJX) is the engine for improving lifetime value and customer satisfaction. With our best-in-class onboarding, adoption, and renewal management processes, we help you achieve greater scale to maximize your customer returns and increase renewals. Our unique onboarding process gives representatives the tools to monitor customer health, identify risks, and drive success. Subscription services are the new normal for B2B shopping. Without significant upfront engagement, customers are not as loyal to services that don’t offer a superior customer journey experience (CJX). With our team of customer success experts and digital tools, including our CJX technology stack, businesses increase retention by getting real-time feedback through regular health checks and proactive customer success solutions.
ServiceSource Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Journey Analytics tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ServiceSource, and as you may have guessed from the title, this review will tell you more about ServiceSource’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ServiceSource Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
ServiceSource Cons
– Con : Custom integrations can come at a price.
ServiceSource Features
Here is the list of the main features of this computer software :
– Customer success
– Renewals management
– Channel management
– Driven by Digital
– Cloud Services
– Customer Engagement
– Revenue Management
– Customer Lifecycle Management
– Health Score
– Onboarding
– Customer Success Features
Main function & Pro Features
– Customer success
– Renewals management
– Channel management
– Driven by Digital
– Cloud Services
– Customer Engagement
– Revenue Management
– Customer Lifecycle Management
– Health Score
– Onboarding
– Customer Success Features
ServiceSource Integrations
ServiceSource may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
ServiceSource Pricing
The ServiceSource pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ServiceSource offers several pricing plans :
– Servicesource : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Servicesource | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ServiceSource is a cloud-based Customer Journey Analytics platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
servicesource is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : 855-267-9190
Training options : …
Industry & Customers
Who use ServiceSource ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : PR, Marketing …
This cloud software is used in the sectors : Health …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Cisco, Red-Hat, Salesforce, Qlik, VMware, Mitel, Okta …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
ServiceSource Screenshots & Images : UI, dashboard …
ServiceSource Business Software Pricing
ServiceSource Features & Overview
ServiceSource Screenshot
ServiceSource Screenshot
Videos
Video #1
Video #2
ServiceSource Reviews
Here is our opinion on ServiceSource : this is an innovative customer journey analytics software to experiment .
ServiceSource User Reviews & Ratings
Online and customer reviews of ServiceSource software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 63423 followers on LinkedIn
Your Customer Review on ServiceSource
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ServiceSource ? What is your likelihood to renew ?
FAQs
Why use a Customer Journey Analytics Software ?
A customer journey monitoring software allows you to visualize a customer’s journey, his progress, to analyze his experience via the different channels and touchpoints.
According to various sources, most used business software are : Pendo.io (market share : 0,70%)
Main functions are : Behavioral Analysis and Machine Learning, Data Enrichment, Custom Views, Intelligent dropout management, Data analysis, 24/7 accessibility
Main characteristics are : Services, Numerical Analytics & Machine Learning, Data Enrichment, Custom Views, Intelligent Abandonment Management, Artificial Intelligence – AI, e-commerce, Adtech, Communication, Geolocation, Data Quality Management, Integration with
We have identified more than 8 competitors on the market.
Customer Journey Analytics Software Review
Company details
Developed by SERVICESOURCE INTERNATIONAL, Inc. (@servicesource on Twitter)
HQ location : USA
Founded in 1999 by Garry Moore
Total revenue : $216.0M
Fundings : $66.0M
Industry : B2B SaaS company
Software Category : Marketing & Webmarketing Software > Marketing Intelligence Software > Customer Journey Analytics Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit servicesource.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ServiceSource is independent in order to highlight the strengths and weaknesses of this Customer Journey Analytics Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ServiceSource Alternatives
If you’re understanding the drawbacks and you’re looking for a ServiceSource alternative, there are more than 13 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ServiceSource Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SERVICESOURCE | $ | Per month / user | No |
| SMARTKARROT | $499 | Per month / user | Yes |
| AKITA | $160 | Per month / user | Yes |
| RETENTIONENGINE | $19 | Per month / user | Yes |
| CREWCHARGE | $49 | Per month / user | Yes |
| AMITY | $ | Per month / user | No |
| CLIENTSUCCESS | $ | Per month / user | No |
| CUSTIFY | $199 | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to ServiceSource
– Pendo io
– Churnspotter
– ServiceSource
– Beyable
– Singlespot
– Cadre de vie
– Bluenose Analytics
– Single Customer View
– Froged
– SmartKarrot
You can also take a look at other business apps, like our SessionStack review and our Shoutlet review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Marketing & Webmarketing Software and Marketing Intelligence Software to find out which one is right for your needs. Discover how these Customer Journey Analytics Software compare to ServiceSource when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
