SharpenCX
SharpenCX : Reviews, Pricing, Features & Alternatives
$5.00
SharpenCX is a Call Center Software. Price : $5. Review SharpenCX : Overview & Pricing
SharpenCX Overview : Features, Pricing, Reviews & Alternatives
SharpenCX is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SharpenCX is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Customer Service, Customer Support, Call Recording, Call Center …
SharpenCX price starts from $ 5 per user and per month .
Deliver seamless customer experiences by empowering your agents
What is SharpenCX ?
Sharpen is a contact center management platform that enables businesses to create seamless customer experiences. The platform can be used to train and develop agents and give them the autonomy and tools they need to perform at their best. In addition, companies can provide their agents with comprehensive information about their customers to help them make better decisions. Therefore, each point of contact with the customer becomes more personal. Sharpen enables users to plan and implement interactions and workflows with trading partners who share the same goals, which also improves the chances of overall success. The platform enables users to streamline their processes, reduce overhead, and eliminate on-site hardware expenses. It also offers custom reports for individual businesses that contain detailed information that helps them take the right actions and make informed decisions. Improve the overall agent and customer experience. In addition, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it provides exceptional security and data privacy for individual users.
Sharpen’s cloud platform is a SaaS contact center solution for medium and large businesses. As an all-in-one solution, the platform offers businesses the ability to communicate with their customers via SMS, MMS, web chat, phone, email, and social media all in one interface. Out-of-the-box integrations and open REST APIs allow for customizable functionality.
Learn how our Agent-First contact center platform is transforming the way contact centers think about omnichannel, agent experience, and customer service.
Sharpen is a cloud-native contact center platform that helps businesses create seamless customer experiences. Our contact center software is ideal for medium and large companies. Designed for agent productivity and efficiency, it’s the ideal solution for outbound sales and customer service teams. Our motivation is simple: everything we do should improve the life of the agent and therefore improve the customer experience.
SharpenCX Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SharpenCX, and as you may have guessed from the title, this review will tell you more about SharpenCX’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SharpenCX Pros : Key Benefits
– Help customers use modern omnichannel
– Switch between channels without disconnecting
– All channels are in one interface
– Import data from third-party platforms to
– Provide training to agents in your queue
– Integrate out-of-the-box CRM systems or
– Build custom solutions with open REST APIs
– Refine the database for a single source of truth
– Create reports using point-and-click tools or
– Create and share unlimited custom boards
SharpenCX Cons
– Con : Custom integrations can come at a price.
SharpenCX Features
Here is the list of the main features of this computer software :
– Inbound Call Center
– API
– Queue Management (Calls)
– Alerts/Notifications
– Concurrency Support
– Archiving & Retention
– Call Monitoring
– Auto-Dialer
– Progressive Dialer
– Automatic Call Distribution
– IVR Support
– Blended Call Center
– Live Chat
– CRM
– Predictive Dialer
– Call Center Management
– Outbound Call Center
– Call Logging
– Auto Call Recording
– Call Monitoring
Main function & Pro Features
– Inbound Call Center
– API
– Queue Management (Calls)
– Alerts/Notifications
– Concurrency Support
– Archiving & Retention
– Call Monitoring
– Auto-Dialer
– Progressive Dialer
– Automatic Call Distribution
– IVR Support
– Blended Call Center
– Live Chat
– CRM
– Predictive Dialer
– Call Center Management
– Outbound Call Center
– Call Logging
– Auto Call Recording
– Call Monitoring
SharpenCX Integrations
SharpenCX may integrates with 1 applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
SharpenCX Pricing
The SharpenCX pricing plan starts from $ 5 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SharpenCX offers several pricing plans :
– Sharpen Voice : $ 5,00 per user / per month
– Sharpen Connect : $ 15,00 per user / per month
– Sharpen Empower : $ 109,00 per user / per month
– Enterprise : –
– Premium : –
| Sharpen Voice | Sharpen Connect | Sharpen Empower | Enterprise | Premium |
| $5,00 | $15,00 | $109,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
SharpenCX Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : $ 5,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SharpenCX is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
sharpen is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use SharpenCX ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, IT …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)
SharpenCX Screenshots & Images : UI, dashboard …
SharpenCX Business Software Pricing
SharpenCX Features & Overview
SharpenCX Screenshot
SharpenCX Screenshot
Videos
Video #1
Video #2
SharpenCX Reviews
Here is our opinion on SharpenCX : this is an excellent call center software to recommend .
SharpenCX User Reviews & Ratings
Online and customer reviews of SharpenCX software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,7/5
Functionality : 4,9/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 43%
User rating Very Good : 29%
User rating Average : 14%
User rating Poor : 0%
User rating Terrible : 14%
Popularity on social networks : 198 followers on LinkedIn
Your Customer Review on SharpenCX
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SharpenCX ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by SHARPEN TECHNOLOGIES INC., Inc.
HQ location : Indianapolis
Founded in 2011 by Bill Gildea
Total revenue : $12.2M
Fundings : $48.5M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit sharpencx.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SharpenCX is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SharpenCX Alternatives
If you’re understanding the drawbacks and you’re looking for a SharpenCX alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare SharpenCX Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SHARPEN | $ | Per month / user | No |
| CLARITY HOTEL MANAGER | $ | Per month / user | No |
| TALKDESK | $ | Per month / user | Yes |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| BRIGHT PATTERN | $ | Per month / user | No |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
Top 10 Alternatives & Competitors to SharpenCX
– Zendesk
– UJET
– NICE CXone
– LeadDesk
– Bitrix24
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
Free Alternatives to SharpenCX
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our ProProfs Survey Maker review and our Organimi review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to SharpenCX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
