ShoreTel
ShoreTel : Reviews, Pricing, Features & AlternativesShoreTel is a Cloud PBX Software. Price : $20 (free trial available). Review ShoreTel : Overview & Pricing
ShoreTel Overview : Features, Pricing, Reviews & Alternatives
ShoreTel is a Cloud PBX Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ShoreTel is listed as a Cloud PBX Software and Business Phone Systems Software for companies and is used for Online Meeting, Telephony, Unified Communications, Cloud PBX …
ShoreTel price starts from $ 19,99 per user and per month (free trial available).
Cloud phone system and contact center software and services
Unified communications and business phone system.
What is ShoreTel ?
MiCloud Connect is a complete collaboration and communication solution that allows users to work more efficiently and productively, regardless of their location. The focus on ease of use and mobile work style provides streamlined functionality and intuitive interfaces that allow users to easily interact with each other through their preferred method of communication. This product enables you to move your communications and collaboration to the cloud with confidence.
This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, which also works as a hybrid solution with on-premises hardware.
ShoreTel, the California-based company’s VoIP phone system, is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading systems. of commercial information. ShoreTel…
ShoreTel is a publisher of TOIP, unified communications, call center, and fixed-mobile convergence solutions on site or in the cloud. Our entire solution was created and developed from a blank slate in 1996 with the goal of improving the user experience and productivity of our customers.
Unified communications and business phone system.
In addition to providing hosted PBX service (an offering you can find here), ShoreTel also offers an on-premises solution that offers conferencing, collaboration, presence and mobility applications and features, collectively referred to as Unified Communications (UC). This system supports between five and five thousand users.
In addition to providing hosted PBX service (an offering you can find here), ShoreTel also offers an on-premises solution that offers conferencing, collaboration, presence and mobility applications and features, collectively referred to as Unified Communications (UC). This system supports between five and five thousand users.
Pros & Cons
When it comes to finding the right Cloud PBX tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ShoreTel, and as you may have guessed from the title, this review will tell you more about ShoreTel’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ShoreTel Pros : Key Benefits
– MiCloud Connect allows you to integrate your business phone system with your cloud call center, providing one-click dialing functionality, incoming screen pops, automated call recordings, and more.
– MiCloud Connect offers all the expected cloud call center features such as ACD, priority skills routing, configurable hold options, call recording and audio archiving.
– Choissez d’ajouter une licence d’agent de center de contact à n’import que le profil de leléphone MiCloud Connect pour mettre à all employed de faire partie de la file d’attente du center d’appel, améliorant also le service pendant les périodes on end.
– View a set of live dashboards that can be connected to a PC or TV for use as a dashboard. Analyze performance data in real time to improve service levels and identify potential issues.
– Use a variety of queue properties, such as priority queue, wait time increase, logging, automated completion time, routing algorithm types, service levels, and whispered announcements of incoming calls.
ShoreTel Cons
– Con : Custom integrations can come at a price.
ShoreTel Features
Here is the list of the main features of this computer software :
– Business management
– API
– Access Controls/Permissions
– Activity Tracking
– Alerts / Escalation
– Archiving & Retention
– Audio / Video Conferencing
– Audio Calls
– Audio/Video Recording
– Automated Attendant
– Call Center Management
– Call Conferencing
– Call List Management
– Call Monitoring
– Call Routing
– Call Scheduling
– Call Tracking
– Call Transfer
– Caller ID
– Chat/Messaging
Main function & Pro Features
– Collaboration Tools
– Computer Telephony Integration
– Conferencing
– Contact Management
– Email Management
– Help Desk Management
– IVR / Voice Recognition
– Live Chat
– Manual Dialer
– Mobile Access
– On-Demand Recording
– Role-Based Permissions
– PBX
– SSL Security
– Predictive Dialer
– Screen Sharing
– Prioritization
– Two-Way Audio & Video
– Queue Management
– Video Call Recording
ShoreTel Integrations
ShoreTel integrates with more than 15 applications & plugins like ExecVision, JobDiva and Gong.io (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 ShoreTel integrations
– Gong.io
– JobDiva
– ExecVision
– Klipfolio
– LogicBox
– Oreka TR
– SpitFire
– Bitium
– Tigerpaw Software
– VSLogger
– daisee
– AuguTech
– Castel Detect Live
– injixo
– VPI Capture
ShoreTel Pricing
The ShoreTel pricing plan starts from $ 19,99 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ShoreTel offers several pricing plans :
– Telephone-Only : $ 19,99 per user / per month
– Essentials : $ 30,99 per user / per month
– Standard : $ 37,99 per user / per month
– Enterprise : –
– Premium : –
Telephone-Only | Essentials | Standard | Enterprise | Premium |
$19,99 | $30,99 | $37,99 | – | – |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : Premium only
Freemium : No information
Starting price : $ 19,99
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ShoreTel is a cloud-based Cloud PBX platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
shoretel is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 40 83 31 34 35
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use ShoreTel ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)
ShoreTel Screenshots & Images : UI, dashboard …
Videos
Video #1
ShoreTel Reviews
Here is our opinion on ShoreTel : this is a very popular cloud pbx software to advise .
ShoreTel User Reviews & Ratings
Online and customer reviews of ShoreTel software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,7/5
Functionality : 4,1/5
Usefulness : 3,7/5
Ease of use : 3,7/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on ShoreTel
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ShoreTel ? What is your likelihood to renew ?
FAQs
Why use a Cloud PBX Software ?
Cloud telephony is based on a system using VoIP technology (voice over IP): the human voice is transformed into data packets then circulate via the networks before being reconstituted at the other end of the wire.
According to various sources, most used business software are : Avaya IP Office (market share : 6,80%), Digium (2,50%), FreePBX (1,70%), Asterisk (0,30%), Nextiva (0,30%), Exotel (0,10%), OnSIP (0,10%), CallFire (0,10%)
Main functions are : Teamwork, Unlimited plans in France and abroad, Advanced switchboard management, Centralized telephony, Call forwarding and transfer, Telephone reception
Main characteristics are : Business, Cloud, Telecom, Customizable answering machine, Call log, Call forwarding, Call forwarding to external number, Services, Cloud, crm integration, customer support, free calls, international calls, phone calls, sms api, phone system, voice call, voice chat, bulk sms, call recording, telecom, sms from pc, call with links, Social & Communications, Integration with CRMs, IVR, Voice call, SMS API, WebRTC call, voip
Cloud PBX Software Average Price : from $ 9,00 to $ 60,00 with an average price of $ 28,63 . We have identified more than 68 competitors on the market.
Company details
Developed by SHORETEL, Inc. (@shoretel on Twitter)
HQ location : France
Founded by Constance Skidmore
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Cloud PBX Software
Schema : SoftwareApplication > CommunicationApplication
Tags : FrenchTech SAAS software | cloud …
Website : visit shoretel.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ShoreTel is independent in order to highlight the strengths and weaknesses of this Cloud PBX Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ShoreTel Alternatives
If you’re understanding the drawbacks and you’re looking for a ShoreTel alternative, there are more than 23 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to ShoreTel
– FluentStream
– GoToConnect
– Bitrix24
– Acefone
– 3CX
– Bandwidth
– Fuze
– Dubber
– Mitel MiCloud Connect
– DialMyCalls
You can also take a look at other business apps, like our A2X review and our Donation review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Cloud PBX Software compare to ShoreTel when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !