Smartlook

Smartlook Overview : Features, Pricing, Reviews & Alternatives

Smartlook is a Customer Journey Mapping tool intended for businesses. Let’s discover user reviews, features and prices of this business app.

Smartlook is listed as a Customer Journey Mapping Tools and CMS Tools for companies and is used for Business Intelligence & Marketing …

Smartlook price starts from $ 31 per user and per month (free trial available).

Smartlook is a qualitative analysis solution for websites and mobile applications.

Analysis of latest generation web and mobile applications.

What is Smartlook ?

Smartlook is a useful tool for understanding how customers interact with your Android and iOS website or app. This analytics solution tool can help understand the why behind every user action. Smartlook features a central dashboard that displays data in an easy-to-understand way while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has been shown to significantly reduce abandon rates, increase conversions, identify and fix errors, and improve user experience. Some key features of Smartlook include viewing logs, creating heatmaps, creating funnels, and using auto-tracking events.

Smartlook is a qualitative web and mobile analytics solution that helps over 200,000 businesses of all sizes and in all industries answer the reasons for user actions: why users give up, why Why don’t they use a function or why do they skip the integration? ? Now you can eliminate the guesswork.

Smartlook started in 2016 and currently has more than 300,000 users worldwide, including companies like Paxful, Sky, Volvo, Vogue, Papa Johns, Miele, and Livestorm.

The company has received numerous awards and accolades, including G2 Crowd Awards for Top 100 Software Products and Best Products for Marketers, and was named to Deloitte’s Technology Fast 50 list in Central Europe.

Analyze user behavior

Smartlook is a qualitative web and mobile analytics solution that helps over 200,000 businesses of all sizes and industries answer the why of user actions: why are users leaving or not using a feature? Why not integrate integration? ? Now you can eliminate the guesswork.

Smartlook is a qualitative web and mobile analytics solution that helps over 200,000 businesses of all sizes and industries answer the why of user actions: why are users leaving or not using a feature? Why not integrate integration? ? Now you can eliminate the guesswork.

Smartlook is a marketing and business intelligence software that records all activities and movements of visitors on the user’s website. The platform records videos of what happens on the screen, including mouse movements and clicks, form fields filled in and how they were filled out, where users spent a lot of time, and visitor behavior and browsing patterns.

The software identifies how visitors got to the user’s website, any problems the user encountered while browsing, why visitors chose to leave the site, and what ultimately convinced visitors to complete the purchase process. In addition, lorsque les utilisateurs dŽcouvrent des problmes d’expŽrience de site ou de visitaur, la plate-forme permet aux utilisateurs de partager le problme via a lien avec les concepteurs ou UX developers in order to clearly describe the problme et de commencer ˆ travailler sur a solution.

What is SmartLook? Smartlook has qualitative data at the core of its conversion rate optimization mechanism. It allows your users to collect, record, view, and review how visitors navigate your website. Online retailers will greatly benefit from this software as it can highlight the strengths and weaknesses in their landing pages that encourage and block sales. In addition to eCommerce players, Smartlook is ideal for interactive website owners who want to improve the performance of their platform through the use of qualitative analytics. Smartlook integrates with many third party software like Wordpress, Google Analytics and Shopify. It has a mobile app and is available for free with additional tools and features available to premium paying users.

Smartlook is a qualitative analytics solution for websites and mobile apps that helps over 250,000 businesses of all sizes and industries answer the whys and wherefores of their users’ actions. Take the guesswork out and discover real, actionable reasons. Analyze user behavior like never before. Smartlook registers users on websites and in iOS and Android applications. With functions that allow you to find useful information even in thousands of records in a very short time.

Pros & Cons

When it comes to finding the right Customer Journey Mapping tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Smartlook, and as you may have guessed from the title, this review will tell you more about Smartlook’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Smartlook Pros : Key Benefits

– 1) UX specialists must discover areas of your website that can be optimized to improve the conversion rate of visitors.

– session recordings

– Feature: Conversion Funnels

– Automatic event tracking

– CRO and UX specialists can use Smartlook to find friction in conversion paths using user logs and funnels. For example, by creating a checkout funnel and filtering out customers who checked in just before placing an order. The information in these logs provides information on what to improve on the website to increase the conversion rate and user experience.

– Customer service representatives can leverage Smartlook by consulting customer logs to validate reported issues. With the user identification feature in Smartlook, support reps can check exactly what the customer was doing just before reporting a problem. This way they can quickly understand the problem and help the customer faster.

– heat maps

– The customer support team is having trouble tracking down and verifying reported issues.

– 3) The IT group is looking for bugs to find out what is causing all those hiccups and system problems in their application.

– Conversion funnels

Smartlook Cons

– Con : Custom integrations can come at a price.
 

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Smartlook Features

Here is the list of the main features of this computer software :

– A/B Testing
– API
– Chat Integration
– Activity Dashboard
– Heatmaps
– Activity Tracking
– Event Tracking
– Alerts/Notifications
– A/B Testing
– Application Management
– Audit Trail
– Behavior Tracking
– Behavioral Analytics
– Channel Attribution
– Cohort Analysis
– Collaboration Tools
– Conversion Rate Optimization
– Conversion Tracking
– Customer Activity Tracking
– Customer Experience Management

Main function & Pro Features

– A/B Testing
– API
– Chat Integration
– Activity Dashboard
– Heatmaps
– Activity Tracking
– Event Tracking
– Alerts/Notifications
– A/B Testing
– Application Management
– Audit Trail
– Behavior Tracking
– Behavioral Analytics
– Channel Attribution
– Cohort Analysis
– Collaboration Tools
– Conversion Rate Optimization
– Conversion Tracking
– Customer Activity Tracking
– Customer Experience Management

Smartlook Integrations

Smartlook integrates with more than 36 applications & plugins like Jimdo, Authoritas and Google Analytics (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Smartlook integrations

– WordPress
– Google Analytics
– Shopify
– Squarespace
– Zendesk
– Weebly
– Intercom
– Adobe Commerce
– Instapage
– Unbounce
– Joomla
– Drupal
– BigCommerce
– PrestaShop
– OpenCart
– Shopify Plus
– Mixpanel
– Sentry
– Piwik PRO
– Lou
– WordPress
– Magento
– Mozello
– FASTcentrik
– Google Analytics
– Shopify
– NetStranky
– OpenCart
– Piwik PRO
– PrestaShop
– RedCart
– Segment
– Shoper
– Shoprenter
– Shoptet
– Shopify
– Squarespace
– Textpattern
– Unbounce
– Lightspeed

Smartlook Pricing

The Smartlook pricing plan starts from $ 31 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Smartlook offers several pricing plans :

– Startup : $ 31,00 per user / per month
– Business : $ 79,00 per user / per month
– Professional : $ 95,00 per user / per month
– Enterprise : –
– Premium : –

Startup	Business	Professional	Enterprise	Premium
$31,00	$79,00	$95,00	–	–
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 31,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Smartlook is a cloud-based Customer Journey Mapping platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

smartlook is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, German, Spanish, French, Italian, Japanese, Portuguese, Russian, Czech …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : Yes

Training options : Documentation, Videos …

Industry & Customers

Who use Smartlook ?

This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like Czech Republic, Brazil, Spain, United Kingdom …

This web-based application is recommended for trades : Marketing, Multimedia …

This cloud software is used in the sectors : Retail business, Information Technology and Services, Marketing and Advertising, Software …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Miele, O2, Conrad, Kiwidotcom, Colamco, Coredial, Woodland Foods Inc …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Marketing Analytics Software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)

Smartlook Screenshots & Images : UI, dashboard …

Videos

Video #1

 
Video #2

 

Smartlook Reviews

Here is our opinion on Smartlook : this is an excellent customer journey mapping tool to know .

Smartlook User Reviews & Ratings

Online and customer reviews of Smartlook software are quite plentiful and overall very positive :

Overall rating : 4,5

Value for money : 4,5
Functionality : 4,55
Usefulness : 4,4/5
Ease of use : 4,45

User rating Excellent : 78%
User rating Very Good : 19%
User rating Average : 2%
User rating Poor : 0%
User rating Terrible : 1%

The main advantages of Smartlook are that it helps you increase your revenue, reduce churn, and the fact that the solution integrates seamlessly with leading business systems.

Popularity on social networks : 3450 followers on LinkedIn

Your Customer Review on Smartlook

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Smartlook ? What is your likelihood to renew ?
 

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FAQs

Why use a Customer Journey Mapping tool ?

Website visitor journey logging software can record the actions of a visitor on your website in order to collect data. Eye tracking can, for example, follow a user’s gaze in order to understand which areas have attracted their attention the most. Mouse tracking will follow the movements of the user’s mouse and record them in a video to analyze its behavior. Click tracking will analyze all mouse clicks in order to improve the ergonomics of the site and increase conversions.

According to various sources, most used business software are : Smartlook (market share : 0,20%), etracker (0,10%), FullStory (0,10%)

Main functions are : Eye-tracking, Click tracking, Mouse-tracking, Segmentation

Main characteristics are : dev tools, development, mobile analytics, mobile apps, mobile app development, user experience testing, user interface, user testing, analytics, business analytics, conversion rate optimization, conversion rate optimization, electronics, Items connected, Internet of Things – IOT, click tracking, conversion optimization, conversion rate optimization, conversions, customer feedback, event tracking, funnel analysis, heatmap analytics, heatmap, visitor recording, registration, mobile app analysis, mobile app analysis software, mobile app analysis tool, mouse recording

Customer Journey Mapping Tools Average Price : from $ 199,00 to $ 199,00 with an average price of $ 199,00 . We have identified more than 17 competitors on the market.

Company details

Developed by SMARTLOOK, Inc. (@getSmartlook on Twitter)
HQ location : Czech Republic
Founded in 2016 by Petr Janosik
Total revenue : $3000000
Fundings : Û 3_800_000

Industry : B2B SaaS company
Software Category : Web Design Software > CMS Tools > Customer Journey Mapping Tools (Open Source software)
Schema : SoftwareApplication > BusinessApplication

Tags : click tracking | conversion optimization | conversion rate optimization | conversions | customer reviews | event tracking | funnel analysis | heatmap analytics | heat map | visitor registration …
Website : visit smartlook.com

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Smartlook is independent in order to highlight the strengths and weaknesses of this Customer Journey Mapping tool. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Smartlook Alternatives

If you’re understanding the drawbacks and you’re looking for a Smartlook alternative, there are more than 33 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Smartlook Pricing Against Competitors

Software	Starting Price	Billed	Free Trial
SMARTLOOK	$39	Per month / user	Yes
AMPLITUDE	$	Per month / user	No
PENDO	$	Per month / user	Yes
MOUSEFLOW	$24	Per month / user	Yes
MIXPANEL	$25	Per month / user	No
LOGROCKET	$99	Per month / user	Yes
GOOGLE ANALYTICS	$	Per month / user	No
UXCAM	$	Per month / user	Yes
FULLSTORY	$	Per month / user	Yes
HOTJAR	$39	Per month / user	No

 

Top 10 Alternatives & Competitors to Smartlook

– Hotjar
– Mouseflow
– Google Analytics 360
– FullStory
– Lucky Orange
– LiveSession
– Hotjar
– Lucky Orange
– Wisdom
– Crazy Egg

Free Alternatives to Smartlook

– Hotjar
– FullStory
– Plerdy

SaaS alternatives

Hotjar : Find out how visitors actually use your website, collect user feedback and convert more visitors into customers.

FullStory : FullStory’s unrivaled analytics engine automatically indexes every digital interaction with your site or app, empowering teams to measure, validate, and act on every experience at scale.

UXCam : UXCam automatically logs all your app events, provides insights into user behavior, and helps you troubleshoot user issues.

Mixpanel : Mixpanel helps companies create better products through data. With our powerful self-service product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.

Google Analytics : Google Analytics allows you to measure your return on advertising spend and track your Flash, video and social media sites and applications.

You can also take a look at other business apps, like our Workday HCM review and our Mixpanel review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Web Design Software and CMS Tools to find out which one is right for your needs. Discover how these Customer Journey Mapping Tools compare to Smartlook when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Customer Journey Mapping Tools