Smartsupp
Smartsupp : Reviews, Pricing, Features & Alternatives
$10.00
Smartsupp is a Live Chat Software. Price : $10 (free trial available). Review Smartsupp : Overview & Pricing
Smartsupp Overview : Features, Pricing, Reviews & Alternatives
Smartsupp is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Smartsupp is listed as a Live Chat Software and Collaboration Software for companies and is used for Customer Service, Live Chat, Customer Engagement, Customer Service …
Smartsupp price starts from $ 10 per user and per month (free trial available).
Smartsupp: live chat, chatbots, video recordings
Fully customizable live chat software
What is Smartsupp ?
Smartsupp offers a number of cool tools and features that make it much easier to convert your website visitors to your chat operators. Real-time chat and interaction between your agents and visitors increases the conversion rate of visitors to satisfied customers. Understand the behavior of your visitors by getting a view of your screen, clicks and cursor movements. Customize the colors, texts, and position of your chat box in a way that defines your brand. With Smartsupp, you can also respond to your customers through their smartphones. The software also allows you to keep your visitors engaged by automatically sending personalized messages in a timely manner.
Smartsupp is your personal shopping assistant. Combine live chat and chatbots to save you time and help you convert visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50,000 active European online shops and websites.
Smartsupp is a tool for website developers to stay in touch with visitors through live chat. Smartsupp users can chat with your website visitors in real time and receive new notifications every time a visitor requests a chat. Smartsupp agents can interact with website visitors via their desktop computer, home computer, or smartphone, to provide visitors with flexibility and availability. Smartsupp offers three subscription options: Free, Standard, and Pro. With the Free option, you get unlimited chat conversations, unlimited agents, and access to 14 days of chat history. The standard includes everything included in the free option: video recording of customer screens, automated visitor messaging, Google Analytics, and priority support. Smartsupp makes monitoring your website visitors and staying in constant communication with them as easy and affordable as possible. You can chat with unlimited guests for free and have unlimited agents to chat with visitors. Smartsupp uses Google Analytics to track how visitors view your website and what they search for. This helps ensure that each website visitor finds what they are looking for and finds a solution to their concerns. . If your website caters to customers who speak one or more languages, you may have trouble setting up push messages since they can’t switch languages. Also, if there comes a time when your agents can’t respond to a visitor’s message request, there’s no way to respond after the fact and make them feel recognized. This may be a customer service issue, as customers may feel ignored or unwanted. Otherwise, Smartsupp offers a top-notch solution to effectively communicate with your website visitors.
Smartsupp is a free live chat for your website. Start real-time conversations with your website visitors, answer their questions and increase your online sales.
The Czech company Smartsupp offers a live chat tool with a free version. Paid versions include visitor tracking and logging, as well as agent performance stats.
This is free live chat for your website. Start real-time conversations with your website visitors, answer their questions and increase your online sales. A free and unlimited live chat solution that will probably be most useful for small and medium-sized businesses.
This is free live chat for your website. Start real-time conversations with your website visitors, answer their questions and increase your online sales. A free and unlimited live chat solution that will probably be most useful for small and medium-sized businesses.
Smartsupp Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Smartsupp, and as you may have guessed from the title, this review will tell you more about Smartsupp’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Smartsupp Pros : Key Benefits
– The only product that combines live chat, chatbots and video recordings: automate repetitive questions, be personal where it matters and see where visitors are lost in your online store
– Instantly answer visitor questions
– Europe’s most popular online chat with over 50,000 active online shops and websites. We also offer human customer service in 7 different languages.
– Improve customer relationship
– Access a real-time visitor list enriched with e-commerce data: See who is browsing your online store, what products they are interested in, and proactively start a conversation to make a sale.
– Powerful API for advanced customization (chat box layout, visitor identification, etc.)
– Increase conversion rate (Smartsupp’s impact on conversion rate can be measured in Google Analytics)
– GDPR compliant: We store your data securely in the European Union and comply with strict EU data protection laws
– Understand the behavior of your customers
Smartsupp Cons
– Con : Custom integrations can come at a price.
Smartsupp Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– API
– Persistent Chat
– Activity Dashboard
– Agent Scheduling
– Alerts / Escalation
– Call Me Option
– Canned Responses
– Offline Form
– Chat/Messaging
– Shortcut Messages
– Customer Database
– Knowledge Database
– Customer History
– Co-Browsing
– Customizable Branding
– Event Triggered Actions
– Geotargeting
– Knowledge Base Management
– Live Chat
Main function & Pro Features
– Visitor Targeting
– API
– Persistent Chat
– Activity Dashboard
– Agent Scheduling
– Alerts / Escalation
– Call Me Option
– Canned Responses
– Offline Form
– Chat/Messaging
– Shortcut Messages
– Customer Database
– Knowledge Database
– Customer History
– Co-Browsing
– Customizable Branding
– Event Triggered Actions
– Geotargeting
– Knowledge Base Management
– Live Chat
Smartsupp Integrations
Smartsupp integrates with more than 42 applications & plugins like iPresso, Jimdo and Shoplo (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Smartsupp integrations
– WordPress
– Google Analytics 360
– Wix
– Shopify
– Squarespace
– Weebly
– Lightspeed Retail
– WooCommerce
– Adobe Commerce
– Instapage
– Unbounce
– Joomla
– Drupal
– BigCommerce
– PrestaShop
– OpenCart
– CS-Cart
– SITE123
– LogicBox
– QuickSilk
Smartsupp Pricing
The Smartsupp pricing plan starts from $ 10 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Smartsupp offers several pricing plans :
– Free : $ 0,00 per user / per month
– Standard : $ 10,00 per user / per month
– Pro : $ 72,00 per user / per month
– Enterprise : –
– Premium : –
| Free | Standard | Pro | Enterprise | Premium |
| $0,00 | $10,00 | $72,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Smartsupp Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 10,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Smartsupp is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
smartsupp is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Portuguese, Russian, Danish, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : Yes
Training options : Documentation, Live Online …
Industry & Customers
Who use Smartsupp ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like Spain, The Netherlands, Italy, USA …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Dara bags, Insportline, Motorgarten, Redfox, Systematix Infotech Pvt Ltd, Clifton – Cliftonclothingdotcom, Innofied – Award Winning Mobile/Web App Development Company …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Live Chat software, and Highly Rated Live Chat software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
Smartsupp Screenshots & Images : UI, dashboard …
Smartsupp Business Software Pricing
Smartsupp Features & Overview
Smartsupp Screenshot
Smartsupp Screenshot
Videos
Video #1
Video #2
Smartsupp Reviews
Here is our opinion on Smartsupp : this is a great live chat software to advise .
Smartsupp User Reviews & Ratings
Online and customer reviews of Smartsupp software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 80%
User rating Very Good : 20%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 5%
Popularity on social networks : 492 followers on LinkedIn
Your Customer Review on Smartsupp
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Smartsupp ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by SMARTSUPP, Inc. (@SmartsuppCOM on Twitter)
HQ location : Czech Republic
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : customer support | live chat | live help | live-support | online chat | online support | chat customers | customer service | social networks and communications …
Website : visit smartsupp.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Smartsupp is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Smartsupp Alternatives
If you’re understanding the drawbacks and you’re looking for a Smartsupp alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Smartsupp Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SMARTSUPP | $10 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| TIDIO CHAT | $12,5 | Per month / user | Yes |
| LIVECHAT | $16 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Smartsupp
– Zendesk
– LiveChat
– JivoChat
– Freshdesk Messaging
– tawk.to
– Zoho SalesIQ
– Intercom
– Chatra
– LiveChat
– ProProfs Chat
Free Alternatives to Smartsupp
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
tawk.to : It is a live chat messaging and support application that focuses on successful communication between businesses and their customers.
LiveChat : LiveChat provides a live chat application with web analytics and support features, allowing online businesses to communicate with visitors in real time.
Olark : Olark is a lightweight tool for chatting with your website visitors using your existing instant messaging client. Visitors to your website appear as friends on your friends list, their messages appear as instant messages.
Zopim : Zopim focuses on meeting the needs of web users that have not been met by other chat solutions: the need for usability, convenience, and design simplicity.
Drift : Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
You can also take a look at other business apps, like our SalesHandy review and our ServiceM8 review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Smartsupp when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
