SupportBee
SupportBee : Reviews, Pricing, Features & Alternatives
$13.00
SupportBee is a Help Desk Software. Price : $13 (free trial available). Review SupportBee : Overview & Pricing
SupportBee Overview : Features, Pricing, Reviews & Alternatives
SupportBee is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SupportBee is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Help Desk, Customer Support, Help Desk, Remote Access …
SupportBee price starts from $ 13 per user and per month (free trial available).
SupportBee is software that helps teams collaborate and manage customer support emails.
Significantly collaborative help desk software
Collaborative Help Desk Software
What is SupportBee ?
SupportBee is a help desk ticket management software that encourages maximum collaboration between everyone involved in customer support. Users can systematically manage tickets, assign tickets to teams/agents, send attachments, and combine multiple tickets from the same customer into one threaded email. You can take advantage of HTML rendering of emails, generate tickets, automate workflow using filters, categorize tickets with tags, use snippets to answer common queries, track customer history, and add a graph to customer support responses. . Facilitate collaboration by allowing staff to exchange feedback. SupportBee has a knowledge base, a self-service portal, and offers third-party integration.
The easiest way to manage customer support emails. SupportBee is built for collaboration: no agent fees and no craziness! Add all your team members to your help desk.
SupportBee intentionally mimics the email experience because your team and customers already understand email well. Tickets on SupportBee are unanswered or answered. When they are created, they remain unanswered. Once you reply, they are marked as answered and removed from the screen so you can focus on the remaining unanswered tickets. If a customer responds, we mark the ticket as unanswered again. You can also create a ticket if you responded to it but want to follow up later.
SupportBee is an efficient help desk option, essentially an email ticket management system, aimed at small businesses. It deviates from the typical per agent per month pricing model in favor of volume pricing per ticket.
SupportBee intentionally mimics the email experience because your team and customers already understand email well. Tickets on SupportBee are unanswered or unanswered. When they are created, they remain unanswered. Once you’ve responded, they’re marked as answered and removed from the screen so you can focus on the remaining unanswered tickets. If a customer responds, we mark the ticket as unanswered again. You can also flag a ticket if you answered it but want to follow up later.
SupportBee is the easiest way to manage customer support emails. This helps your team collaborate and provide friendly customer service.
SupportBee is the easiest way to manage customer support emails. This helps your team collaborate and provide friendly customer service.
SupportBee empowers your entire team to have meaningful conversations with people and turn them into satisfied, profitable customers.
SupportBee Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SupportBee, and as you may have guessed from the title, this review will tell you more about SupportBee’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SupportBee Pros : Key Benefits
– Collaboration: SupportBee offers team collaboration with the ability to leave private comments in threads, you can tag specific colleagues and they will receive an email notification of your comment.
– Email Snippets – SupportBee’s Snippets tool allows you to create faster responses by auto-filling content with data from old emails, such as customer names. Find and add information using drop-down lists and one-click insertion.
– Ticket Filters – Use filters to automate the task of routing emails to specific agents or departments, and use labels like urgent or important to specify priority levels.
– Webhooks and APIs: SupportBee’s REST API means you can customize and automate any workflow to meet your individual business needs.
– KPI Reports: SupportBee provides summary reports on ticket status and other KPIs. You can search for more detailed information or use the Reports API to define your own reports.
– Third Party Integrations: SupportBee integrates with a number of applications for project management, CRM, bug tracking, and more. Integrations include PipeDrive, Capsule CRM, GitHub, Pivotal Tracker, HipChat, Trello, Insightly, Zoho CRM, Jira, Asana, and many more.
SupportBee Cons
– Con : Custom integrations can come at a price.
SupportBee Features
Here is the list of the main features of this computer software :
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Alerts / Escalation
– Ticket Management
– Alerts/Notifications
– Contract (SLA Management)
– Call Center Management
– Alerts (Escalation)
– Customer Database
– Live Chat
– Email Management
– Social Media Integration
– Knowledge Base Management
– Document Storage
– Macros/Templated Responses
– Surveys & Feedback
– Queue Management
– Community Forums
Main function & Pro Features
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Alerts / Escalation
– Ticket Management
– Alerts/Notifications
– Contract (SLA Management)
– Call Center Management
– Alerts (Escalation)
– Customer Database
– Live Chat
– Email Management
– Social Media Integration
– Knowledge Base Management
– Document Storage
– Macros/Templated Responses
– Surveys & Feedback
– Queue Management
– Community Forums
SupportBee Integrations
SupportBee integrates with more than 37 applications & plugins like Capsule CRM, Trello and Pivotal Tracker (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 SupportBee integrations
– Slack
– Trello
– Asana
– Basecamp
– Jira
– GitHub
– ClickUp
– Zoho CRM
– Pipedrive
– Teamwork
– Insightly
– Capsule
– Highrise
– Pivotal Tracker
– Cyfe
– VisitorTrack
– Customer.io
– LeadMaster
– Aritic Pinpoint
– CA Flowdock
SupportBee Pricing
The SupportBee pricing plan starts from $ 13 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SupportBee offers several pricing plans :
– Startup : $ 13,00 per user / per month
– Company : $ 17,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Startup | Company | Professional | Enterprise | Premium |
| $13,00 | $17,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
SupportBee Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 13,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SupportBee is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
supportbee is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : Yes
Training options : Documentation, Videos …
Industry & Customers
Who use SupportBee ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Techcrunch, Swiftype, Customer Service Tools …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
SupportBee Screenshots & Images : UI, dashboard …
SupportBee Business Software Pricing
SupportBee Features & Overview
SupportBee Screenshot
SupportBee Screenshot
Videos
Video #1
Video #2
SupportBee Reviews
Here is our opinion on SupportBee : this is an excellent help desk software to trust .
SupportBee User Reviews & Ratings
Online and customer reviews of SupportBee software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,2/5
Functionality : 3,9/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 33%
User rating Very Good : 67%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
We offer free and paid Conformio plans.
Popularity on social networks : 193 followers on LinkedIn
Your Customer Review on SupportBee
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SupportBee ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by SUPPORTBEE, Inc. (@supportbee on Twitter)
About SupportBee: SupportBee is the easiest way to manage customer support emails. Help your team collaborate and provide friendly customer service.
HQ location : USA
Founded in 2010 by Hana Mohan
Total revenue : $540000
Fundings : € 40_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : helpdesk | Customer Support …
Website : visit supportbee.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SupportBee is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SupportBee Alternatives
If you’re understanding the drawbacks and you’re looking for a SupportBee alternative, there are more than 65 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare SupportBee Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SUPPORTBEE | $13 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to SupportBee
– Zendesk
– NICE CXone
– Zoho Desk
– Vivantio
– Issuetrak
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to SupportBee
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our Nuclino review and our Invoicera review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to SupportBee when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
