ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus : Reviews, Pricing, Features & Alternatives
$495.00
ManageEngine SupportCenter Plus is a Help Desk Software. Price : $495 (free trial available). Review ManageEngine SupportCenter Plus : Overview & Pricing
ManageEngine SupportCenter Plus Overview : Features, Pricing, Reviews & Alternatives
ManageEngine SupportCenter Plus is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ManageEngine SupportCenter Plus is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Satisfaction, Help Desk, Customer Support …
ManageEngine SupportCenter Plus price starts from $ 495 per user and per month (free trial available).
SupportCenter Plus is web-based customer support software.
With account management, billing contracts
What is ManageEngine SupportCenter Plus ?
SupportCenter Plus is a web-based CRM application and customer support tool that enables organizations to efficiently manage customer tickets, account and contact information, service contracts, and in doing so, deliver a better customer experience. It allows you to manage multiple service contracts and associated support plans to serve your customers on time and bill accordingly. The self-service portal and allows your customers to submit tickets, track tickets, search the knowledge base and run reports.
SupportCenter Plus is a web-based customer support software that enables organizations to efficiently manage customer tickets, their account and contact information, service contracts, and in doing so, deliver a superior customer experience. .
ManageEngine SupportCenter Plus is customer support software designed to manage customer tickets, accounts, contact information, and service contracts. The platform is equipped to provide multi-channel support via email, phone, portal and social media to provide a holistic view of all customer interactions through any form of communication.
The software automates the processes of creating, tracking, and organizing requests, allows different divisions within the user’s company to define an individual product or service configuration, and allows the divisions to function as independent units. Additionally, the platform manages various aspects of customer information, including purchased products and services, relevant or related contracts, and organizational hierarchy.
SupportCenter Plus is a web-based customer support software that enables organizations to efficiently manage customer tickets, their account and contact information, service contracts, and in doing so, deliver a superior customer experience. .
ManageEngine SupportCenter Plus Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ManageEngine SupportCenter Plus, and as you may have guessed from the title, this review will tell you more about ManageEngine SupportCenter Plus’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ManageEngine SupportCenter Plus Pros : Key Benefits
– multichannel communication
– Email Response Management
– Email, phone, portal, social networks and the list continues to grow every day. Get a single view of the customer interaction, regardless of the communication channel chosen.
– Email Response Management
– Effectively track and manage all your customer emails like trouble tickets with a robust email management system.
– Contract management, SLA
– Manage multiple service contracts and associated support plans to serve your customers on time and bill accordingly.
– Effectively track and manage all your customer emails like trouble tickets with a robust email management system.
– Business’ s units
– Time tracking and customer billing.
ManageEngine SupportCenter Plus Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
ManageEngine SupportCenter Plus Features
Here is the list of the main features of this computer software :
– Social Media Integration
– Call Reporting
– Surveys & Feedback
– Complaint Monitoring
– Self Service Portal
– Internal Chat Integration
– Macros (Templated Responses)
– Knowledge Base Management
– Known Issue Management
– Marketing Automation
– Alerts (Escalation)
– Multi-Channel Communication
– Multi-Channel Communication
– Reporting/Analytics
– Knowledge Base
– Segmentation
– Live Chat
– Self Service Portal
– Document Storage
– Service Level Agreement (SLA) Management
Main function & Pro Features
– Social Media Integration
– Call Reporting
– Surveys & Feedback
– Complaint Monitoring
– Self Service Portal
– Internal Chat Integration
– Macros (Templated Responses)
– Knowledge Base Management
– Known Issue Management
– Marketing Automation
– Alerts (Escalation)
– Multi-Channel Communication
– Multi-Channel Communication
– Reporting/Analytics
– Knowledge Base
– Segmentation
– Live Chat
– Self Service Portal
– Document Storage
– Service Level Agreement (SLA) Management
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
ManageEngine SupportCenter Plus Pricing
The ManageEngine SupportCenter Plus pricing plan starts from $ 495 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ManageEngine SupportCenter Plus offers several pricing plans :
– Manageengine Supportcenter Plus : $ 495,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Manageengine Supportcenter Plus | Start | Professional | Enterprise | Premium |
| $495,00 | $- | $- | $- | $- |
| Per year | Per year | Per year | Per year | Per year |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 495,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ManageEngine SupportCenter Plus is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
manageengine-supportcenter-plus is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 888-720-9500
Training options : In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use ManageEngine SupportCenter Plus ?
This software package is tailored to business needs : Non Profit, Entrepreneur, Medium Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Brickman Group, Svp Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)
ManageEngine SupportCenter Plus Screenshots & Images : UI, dashboard …
ManageEngine SupportCenter Plus Business Software Pricing
ManageEngine SupportCenter Plus Features & Overview
ManageEngine SupportCenter Plus Screenshot
ManageEngine SupportCenter Plus Screenshot
Videos
Video #1
Video #2
ManageEngine SupportCenter Plus Reviews
Here is our opinion on ManageEngine SupportCenter Plus : this is an excellent help desk software to trust .
ManageEngine SupportCenter Plus User Reviews & Ratings
Online and customer reviews of ManageEngine SupportCenter Plus software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 20%
User rating Very Good : 80%
User rating Average : 20%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 64 followers on LinkedIn
Your Customer Review on ManageEngine SupportCenter Plus
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ManageEngine SupportCenter Plus ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by ZOHO CORP, Inc.
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit manageengine.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ManageEngine SupportCenter Plus is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ManageEngine SupportCenter Plus Alternatives
If you’re understanding the drawbacks and you’re looking for a ManageEngine SupportCenter Plus alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ManageEngine SupportCenter Plus Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| MANAGEENGINE SUPPORTCENTER PLUS | $ | Per month / user | No |
| MANAGEENGINE SERVICEDESK PLUS | $ | Per month / user | Yes |
| JIRA | $6,25 | Per month / user | Yes |
| SOLARWINDS BACKUP AND RECOVERY | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| SOLARWINDS MSP ANYWHERE | $ | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
Top 10 Alternatives & Competitors to ManageEngine SupportCenter Plus
– Zendesk
– Vivantio
– Sprinklr
– ClickDesk
– Akio.CX
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to ManageEngine SupportCenter Plus
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Qlearly review and our ContractZen review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to ManageEngine SupportCenter Plus when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
