TOPdesk
TOPdesk : Reviews, Pricing, Features & Alternatives
$66.00
TOPdesk is an IT Service Management (ITSM). Price : $66 (free trial available). Review TOPdesk : Overview & Pricing
TOPdesk Overview : Features, Pricing, Reviews & Alternatives
TOPdesk is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
TOPdesk is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Help Desk, Maintenance Management, ITSM, Issue Tracking …
TOPdesk price starts from $ 66 per user and per month (free trial available).
TOPdesk provides standardized ITIL software and service management solutions.
Essential software to make your customers happy
Better support, happy customers
What is TOPdesk ?
TOPdesk is service management software that helps businesses easily connect with customers and meet their expectations. This easy-to-use solution allows businesses to spend less time logging tickets and more time delivering the best possible services. It allows companies to easily integrate their favorite tools. TOPdesk helps reduce IT teams’ workload related to ticket processing, faster problem resolution, and knowledge sharing. Users can automate their processes so they can work with other departments and improve their efficiency. Thanks to its omnichannel support, companies can help their customers through a channel adapted to them. In addition, the detailed metrics offered by the software help companies measure the performance of their departments and improve their services. The facilities department can use the software’s user-friendly interface to easily perform all of their tasks, whether it’s monitoring orders or scheduling major repairs. TOPdesk, with its built-in functionality and flexibility, is useful for all types of businesses, such as CAFM, ITSM, ESM, and more.
TOPdesk offers easy-to-use products and specific services that involve complex service processes.
TOPdesk develops affordable and easy-to-use software to help service organizations streamline their processes.
TOPdesk is the Dutch company of the same name, the flagship installed or cloud-based ITSM customer service and asset management solution for enterprises.
Great Service Management Made Simple: Satisfied customers are the goal of every help desk. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows, and track assets. But above all: our software is simple and attractive. This not only makes it fun to use, but also quick to adopt. Looking to provide excellent service from day one, and TOPdesk is here to help.
TOPdesk provides an integrated service platform for IT, FM, HR. also our TOPdesk Marketplace for connector selection).
Key features include: Call Management, Incident & Service Request Management, Service Catalog, Asset & Configuration Management, Problem Management, 000 End Users Supported
More than 40 partners
What makes TOPdesk unique
– ITIL-based modules for all your service needs: from ticket and asset management to reservation management
– User-based license end users or service agents, which is better for you
– Unlimited number of active or free vice users
– Easy to implement: get up and running quickly
– Choose between local buying guide or SaaST Download the support software buying guide, including reviews and more. Updated: September 2021 TOPdesk Clients City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco and more . TOPdesk video from ticket and asset management to reservation management
– License based on end users or service agents, whichever suits you best
– Unlimited number of assets or self-service users
– Easy to implement – up and running quickly
– Choose between Local Buyer’s Guide or SaaS Updated September 2021TOPdesk CustomersCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce , Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco and many more. TOPdesk video from ticket and asset management to reservation management
– License based on end users or service agents, whichever suits you best
– Unlimited number of assets or self-service users
– Easy to implement – up and running quickly
– Choose between Local Buyer’s Guide or SaaS Updated September 2021TOPdesk CustomersCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce , Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco and many more. TOPdesk Video Guide including reviews and more. Updated: September 2021 TOPdesk Clients City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco and more . TOPdesk Video Guide including reviews and more. Updated: September 2021 TOPdesk Clients City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco and more . TOP desk video
TOPdesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is TOPdesk, and as you may have guessed from the title, this review will tell you more about TOPdesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
TOPdesk Pros : Key Benefits
– Manage and implement changes and releases with the TOPdesks IT Change Management module, which provides workflow automation for frequently requested changes, custom forms with best practices for the self-service portal, task checklists, and a graphic calendar planner.
– Gain business insights with the reporting and analytics dashboard that provides graphical displays of important metrics and KPIs, such as service desk response time, issue resolution time, and more. with a drag and drop builder.
– Get a complete overview of company assets from the asset management module with graphical asset overviews that give IT management a view of each device, who is using it, where it is, and what software is installed.
– Put customers in control by creating a fully customized self-service portal with a searchable knowledge base, answers to common questions, after-hours request or incident reporting forms, and more.
– Log all incoming calls and requests using the incident management tool. IT departments can open incident tickets for each issue, view conversations or “tracks of progress,” assign tasks to operators, record responses to common issues, alert customers when the issue is resolved, and more.
TOPdesk Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
TOPdesk Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Alerts – notifications – reminders
– Management of diaries – calendars – planning
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Active Directory Integration
– Knowledge Base
– Activity Dashboard
– Automated Routing
– Activity Tracking
– Live Chat
Main function & Pro Features
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Alerts – notifications – reminders
– Management of diaries – calendars – planning
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Active Directory Integration
– Knowledge Base
– Activity Dashboard
– Automated Routing
– Activity Tracking
– Live Chat
TOPdesk Integrations
TOPdesk integrates with more than 32 applications & plugins like TestMonitor, ONEiO and 4me (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 TOPdesk integrations
– Trello
– TeamViewer
– Jira
– HubSpot CRM
– Zapier
– Freshdesk
– Remote Support
– Zendesk
– Microsoft Power BI
– Okta
– Microsoft Outlook
– SignRequest
– Qlik Sense
– Splunk Enterprise
– MessageBird
– SnapEngage
– Infraspeak
– OneLogin
– ServiceNow
– Azure DevOps Server
TOPdesk Pricing
The TOPdesk pricing plan starts from $ 66 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
TOPdesk offers several pricing plans :
– Essential : $ 66,00 per user / per month
– Engaged : –
– Excellent : –
– Enterprise : –
– Premium : –
| Essential | Engaged | Excellent | Enterprise | Premium |
| $66,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
TOPdesk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 66,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
TOPdesk is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
topdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, Danish, Swedish, Portuguese, Polish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 407-613-5410
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use TOPdesk ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA, United Kingdom …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Information Technology and Services, Hospitals and health care, Software, Government administration …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Peterborough, UniDesk, University of Memphis, Aston University, Kramp Group, Sword IT Solutions, Steljes Ltd …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
TOPdesk Screenshots & Images : UI, dashboard …
TOPdesk Business Software Pricing
TOPdesk Features & Overview
TOPdesk Screenshot
Videos
Video #1
Video #2
TOPdesk Reviews
Here is our opinion on TOPdesk : this is an excellent it service management (itsm) to trust .
TOPdesk User Reviews & Ratings
Online and customer reviews of TOPdesk software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,5/5
Functionality : 4,4/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 58%
User rating Very Good : 40%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 2%
Topdesk growth tool for all tasks
Popularity on social networks : 40496 followers on LinkedIn
Your Customer Review on TOPdesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend TOPdesk ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by TOPDESK, Inc. (@topdesk on Twitter)
HQ location : Delft
Founded in 1993 by Wolter Smit
Total revenue : $24.3M
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : Organizer and Service Ticket Priority | Expert Directory | Service restoration | Self-service tools | Subscription Notifications | ITSM collaboration and documentation | ITSM Reports and | Configuration Management | Asset Management Dashboard | Application of policy and contracts …
Website : visit topdesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on TOPdesk is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
TOPdesk Alternatives
If you’re understanding the drawbacks and you’re looking for a TOPdesk alternative, there are more than 38 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare TOPdesk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| TOPDESK | $ | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| JIRA | $6,25 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to TOPdesk
– Issuetrak
– SolarWinds Service Desk
– Zendesk
– SysAid
– Freshservice
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
Free Alternatives to TOPdesk
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Field Nation review and our Gooddata review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to TOPdesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
