Track-It
Track-It : Reviews, Pricing, Features & Alternatives
$995.00
Track-It is a Customer Relationship Management (CRM) Software. Price : $995 (free trial available). Review Track-It : Overview & Pricing
Track-It Overview : Features, Pricing, Reviews & Alternatives
Track-It is a Customer Relationship Management (CRM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Track-It is listed as a Customer Relationship Management (CRM) Software and Online CRM Software for companies and is used for Help Desk, Service Desk, ITSM, Knowledge Base …
Track-It price starts from $ 995 per user and per month (free trial available).
IT support and asset management software
What is Track-It ?
FOLLOW IT! is the best help desk software and asset management system for small and medium businesses. More than 50,000 customer sites worldwide have installed Track-It! help desk. Ready to use, Track-It! includes everything you need to improve your help desk and IT asset management operations today. FOLLOW IT! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful set of integrated IT management features at an affordable price.
FOLLOW IT! It comes with a 30-day trial that can be upgraded at any time. All paying Track-It! plans are fully scalable and come with support and video tutorials. FOLLOW IT! It has a web client and a windows client. FOLLOW IT! comes with video setup tutorials and an online knowledge base.
What is Track It!? FOLLOW IT! is a customer service solution that combines the functionality and features of an asset management software and a help desk system in one dynamic package. It was a tool developed for small and medium businesses. It is an ideal application to audit, manage and discover the assets of the organization.
FOLLOW IT! 2020 is the latest in a long line of releases, each taking the concept of what an IT help desk can achieve to the next level. With Track It! For 2020, we’ve once again offered a powerful set of integrated IT management features at an affordable price. At the heart of Track-It! is the Help Desk, which gives you a 360-degree view of your incidents, problems and change requests. FOLLOW IT! helps you automate and streamline your IT support processes so you can respond and deliver solutions to end users faster than ever. But follow it! is more than just support software. It is a single platform that solves all of your company’s IT management needs.
Track-It Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Relationship Management (CRM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Track-It, and as you may have guessed from the title, this review will tell you more about Track-It’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Track-It Pros : Key Benefits
– IT Help Desk & Facilities Management – Track-It! is a fully centralized help desk and customer ticket management system that allows you to seamlessly control and manage the flow of sales and support emails that your customers and prospects send to your business. FOLLOW IT! helps you manage your facilities management portfolio by giving you the power to capture inventory and support contracts.
– Human Resources Management and Self-Service Portal – Track-It! allows you to support departments other than IT. Departments such as human resources or facilities can also use Track-It! ticketing system to track the services requested by its users. The self-service portal allows end users to submit their own tickets and check the status of their tickets, saving help desk time and resources.
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Track-It Cons
– Con : Not always the cheapest option : Customer Relationship Management (CRM) Software average cost is $ 43,53 .
– Con : Custom integrations can come at a price.
Track-It Features
Here is the list of the main features of this computer software :
– Dashboards
– Alerts / Escalation
– Asset Lifecycle Management
– Automated Routing
– Call Center Management
– Change Management
– Customizable Branding
– Email Management
– IT Asset Management
– Incident Management
– Knowledge Base Management
– Mobile Access
– Remote Access/Control
– Reporting/Analytics
– Self Service Portal
– Service Level Agreement (SLA) Management
– Cloud Services
– Service Desk Features
– It Asset Management Features
– Analytics & Reporting
Main function & Pro Features
– Dashboards
– Alerts / Escalation
– Asset Lifecycle Management
– Automated Routing
– Call Center Management
– Change Management
– Customizable Branding
– Email Management
– IT Asset Management
– Incident Management
– Knowledge Base Management
– Mobile Access
– Remote Access/Control
– Reporting/Analytics
– Self Service Portal
– Service Level Agreement (SLA) Management
– Cloud Services
– Service Desk Features
– It Asset Management Features
– Analytics & Reporting
Track-It Integrations
Track-It may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Track-It Pricing
The Track-It pricing plan starts from $ 995,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Track-It offers several pricing plans :
– Track It : $ 995,00 per user / per year
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Track It | Start | Professional | Enterprise | Premium |
| $995,00 | – | – | – | – |
| Per year | Per year | Per year | Per year | Per year |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 995,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Track-It is a cloud-based Customer Relationship Management (CRM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
track-it is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Portuguese, Spanish, German, French, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Track-It ?
This software package is tailored to business needs : Non Profit, Entrepreneur, Medium Company …
This web-based application is recommended for trades : Management, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
Track-It Screenshots & Images : UI, dashboard …
Track-It Business Software Pricing
Track-It Features & Overview
Track-It Screenshot
Track-It Screenshot
Videos
Video #1
Track-It Reviews
Here is our opinion on Track-It : this is an excellent customer relationship management (crm) software to recommend .
Track-It User Reviews & Ratings
Online and customer reviews of Track-It software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 3,8/5
Functionality : 3,8/5
Usefulness : 3,8/5
Ease of use : 3,8/5
User rating Excellent : 31%
User rating Very Good : 44%
User rating Average : 15%
User rating Poor : 7%
User rating Terrible : 5%
The main benefits of Track-It! it is its features that reduce expenses and waste, allowing you to save resources, improve resolution rates and user satisfaction, and the visualization of KPIs.
Popularity on social networks : 1051 followers on LinkedIn
Your Customer Review on Track-It
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Track-It ? What is your likelihood to renew ?
FAQs
Why use a Customer Relationship Management (CRM) Software ?
CRM software (GRC – Customer Relationship Management) allows a company to manage its customers, contacts, contracts, prospects and employees, essentially helping it to manage its relationship with all its stakeholders. CRM software (Customer Relationship Management, or GRC: customer relationship management) aims to centralize all the information available on prospects and customers in order to convert them into customers or retain them. This marketing and sales tool improves customer knowledge in order to sell more / sell better and maximize revenue. CRMs offer more and more features: contact management, newsletter creation, leads, business intelligence.
According to various sources, most used business software are : Hubspot (market share : 24,30%), Zoho (23,60%), CA Service Desk Manager (9,20%), Microsoft Dynamics CRM (9,20%), Thryv (6,50%), Zoho CRM (5,70%), Infusionsoft (4,40%), TargetX (4,20%), Microsoft Dynamics 365 (3,90%), SAP CRM (3,80%), ManageEngine (2,30%), Demandforce (2,30%), FileMaker (2,10%), Interactive Intelligence (2,10%), SugarCRM (1,90%), Bitrix24 (1,90%), Oracle CRM (1,40%), Infor CRM (1,40%)
Main functions are : Sales Forecast, Task management, Opportunity Management, Contact management, Sales force automation, lead management
Main characteristics are : CRM, B2B, CRM and prospecting, Project management, Inventory management, Customer service module, CRM, CRM Web, CRM France, French CRM, commercial management, TPe, SME, Start-up, Micro-enterprise, Axonaut, CRM SAAS, cloud, secure, management company, invoice, quote, steering, project management, HR, stock, ticketing, CRM, customer relationship management, crm
Customer Relationship Management (CRM) Software Average Price : from $ 9,00 to $ 160,00 with an average price of $ 43,53 . We have identified more than 960 competitors on the market.
Customer Relationship Management (CRM) Software Review
Company details
Developed by BMC SOFTWARE, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : CRM Software > Online CRM Software > Customer Relationship Management (CRM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit trackit.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Track-It is independent in order to highlight the strengths and weaknesses of this Customer Relationship Management (CRM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Track-It Alternatives
If you’re understanding the drawbacks and you’re looking for a Track-It alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Track-It Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| TRACK-IT | $ | Per month / user | No |
| TRACK MY WORK | $8 | Per month / user | Yes |
| ORDER MS | $25 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
| VIVANTIO | $42 | Per month / user | Yes |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
| ATSPOKE | $5 | Per month / user | No |
| $ | Per month / user |
Top 10 Alternatives & Competitors to Track-It
– SolarWinds Service Desk
– SysAid
– Freshservice
– Vivantio
– JIRA Service Management
– Idylis
– Oscar Campus Crm
– Ines Crm
– Quickbooks Facturation
– Nutrium
You can also take a look at other business apps, like our TelemetryTV review and our LogiNext Mile review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular CRM Software and Online CRM Software to find out which one is right for your needs. Discover how these Customer Relationship Management (CRM) Software compare to Track-It when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
