Usersnap
Usersnap : Reviews, Pricing, Features & Alternatives
$19.00
Usersnap is a Help Desk Software. Price : $19 (free trial available). Review Usersnap : Overview & Pricing
Usersnap Overview : Features, Pricing, Reviews & Alternatives
Usersnap is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Usersnap is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Quality Management, Customer Experience, Review Management, Bug Tracking, Bug Trackers, Web Development …
Usersnap price starts from $ 19 per user and per month (free trial available).
Usersnap Classic is a visual bug tracker that makes it easy to collaborate with colleagues and clients.
Get customer feedback like a pro
A screenshot is worth a thousand words
What is Usersnap ?
Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers, and web project owners to collect feedback from their users about their product or tool. It allows you to create customer-centric products with actionable consumer input such as screenshots, surveys, and feature requests. With Usersnap, you can pin comments directly to screenshots, automatically collecting metadata like URLs, browser information, and console logs. Click, screenshot and send; it’s the simplicity with which Usersnap makes it easy for all users to provide visual feedback. Also, it allows you to organize mini-polls that can help you get more information. You can also target particular mailing lists, URLs, or consumer behaviors to get better results with Usersnap. Usersnap allows you to recognize what you need to improve and how you can do it to meet consumer expectations. It also provides detailed reports on current events and allows you to organize, vote and assign comments from a single dashboard. Plus, it allows you to share your feedback with your team using any of the 30+ available connectors, including Azure DevOps and Zendesk.
Usersnap is the #1 bug tracking tool for all web projects. Collaborate on screenshots with colleagues and clients. Usersnap makes it easy to track bugs and collect feedback on design projects and prototypes.
Usersnap is best known for its visual bug and feedback tracking tool, used by web developers, web designers, and customer service managers.
Usersnap is a central place to organize and track bugs and collect user feedback. Key features include: real-time collaboration, contextual information, ad-hoc feedback widget, and seamless integration.
Usersnap is the #1 bug tracker. 1 for each web project. Collaborate on screenshots with colleagues and clients. Usersnap makes it easy to track bugs and collect feedback on design projects and prototypes.
Usersnap is a visual bug tracker for anyone working on a web project. Get annotated screenshots and visual bug reports from your readers, customers, and users. Comments reinvented. See what your customers see. Get feedback from your customers that is ultimately understandable. No more endless email loops. Reduce your support costs and communicate visually.
Usersnap is a visual bug tracker for anyone working on a web project. Get annotated screenshots and visual bug reports from your readers, customers, and users. Comments reinvented. See what your customers see. Get feedback from your customers that is ultimately understandable. No more endless email loops. Reduce your support costs and communicate visually.
Usersnap Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Usersnap, and as you may have guessed from the title, this review will tell you more about Usersnap’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Usersnap Pros : Key Benefits
– 1) Collect feedback and bug reports when they occur. Pick it up in your web app/website.
– 3) Stick with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc.), bug tracking, and customer service solutions (Zendesk, Intercom, Jira ServiceDesk)
– 2) Users can submit visual feedback directly in the browser (such as screenshot or screen recording). Add comments without training and send it. No additional license is needed for chargers.
– 5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart.
– 4) Cloud-based solution, no maintenance cost required.
– https://usersnap.com
Usersnap Cons
– Con : Custom integrations can come at a price.
Usersnap Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Tracking – Tracking
– 24/7 accessibility
– Project management
– User Management
– User identification
– Customer management
– Sales management
– Sales pipeline
– Issue Tracking
– API
– Backlog Management
– Anonymous Feedback
– Task Management
– Assignment Management
– Bug Assignment
– Audit Trail
– Workflow Management
– Backlog Management
– Storage and Retrieval
Main function & Pro Features
– Bug Tracking
– Dashboard (Bug Tracking)
– Bug/Issue Capture
– Ticket Management
– Collaboration Tools
– Release Management
– Commenting/Notes
– Communication Management
– Communications Management
– Complaint Management
– Continuous Feedback
– Customer Segmentation
– Dashboard
– Defect Tracking
– Feedback Management
– Issue Management
– Issue Tracking
– Multi-Channel Data Collection
– Negative Feedback Management
– Project Management
Usersnap Integrations
Usersnap integrates with more than 30 applications & plugins like Drupal, Basecamp and Asana (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Usersnap integrations
– Asana
– Basecamp
– Drupal
– GitHub
– GitLab
– HipChat
– Intercom
– Jira
– Joomla
– Magento
– Pivotal Tracker
– Slack
– Trello
– WordPress
– Zendesk
Usersnap Pricing
The Usersnap pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Usersnap offers several pricing plans :
– Basic : $ 19,00 per user / per month
– Startup : $ 69,00 per user / per month
– Company : $ 129,00 per user / per month
– Company : –
– Premium : –
| Basic | Startup | Company | Company | Premium |
| $19,00 | $69,00 | $129,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Usersnap Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Usersnap is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
usersnap is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Japanese, Russian, Turkish, French, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : (415)712-3512
Training options : Documentation, Live Online, Webinars …
Industry & Customers
Who use Usersnap ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, IT, Sales …
This cloud software is used in the sectors : Software, education management …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Microsoft, Facebook, Cisco, Airbus, Lyft, Fast Company, Birdgestore …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)
Usersnap Screenshots & Images : UI, dashboard …
Usersnap Business Software Pricing
Usersnap Features & Overview
Usersnap Screenshot
Usersnap Screenshot
Videos
Video #1
Video #2
Usersnap Reviews
Here is our opinion on Usersnap : this is a great help desk software to recommend .
Usersnap User Reviews & Ratings
Online and customer reviews of Usersnap software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,4/5
Functionality : 4,5/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 70%
User rating Very Good : 26%
User rating Average : 2%
User rating Poor : 0%
User rating Terrible : 2%
Your QA team reports a bug or your customer gives feedback. 2. Usersnap provides the annotated screenshot to your favorite tool. 3. You will receive actionable bug reports and understandable feedback.
Popularity on social networks : 956 followers on LinkedIn
Your Customer Review on Usersnap
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Usersnap ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by USERSNAP, Inc. (@usersnap on Twitter)
About Usersnap: We provide visual and annotated feedback via screenshots of the current browser content and send it directly to where it belongs: the bug tracker or project management tool.
HQ location : Austria
Founded in 2013 by Florian Dorfbauer
Total revenue : $2400000
Fundings : Û 600_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : After-sales service customers | usersnap | bug tracking tool | bug tracking tool | bug tracking | bug reports | bug tracking tool | commentary collection | comments widget | screenshot …
Website : visit usersnap.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Usersnap is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Usersnap Alternatives
If you’re understanding the drawbacks and you’re looking for a Usersnap alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Usersnap Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| USERSNAP | $19 | Per month / user | Yes |
| BUGHERD | $39 | Per month / user | Yes |
| SENTRY | $26 | Per month / user | Yes |
| BUGSNAG | $59 | Per month / user | Yes |
| INSTABUG | $124 | Per month / user | Yes |
| ROLLBAR | $1 | Per month / user | Yes |
| AIRBRAKE | $29 | Per month / user | Yes |
| TESTRAIL | $36 | Per month / user | Yes |
| UBERTESTERS | $25 | Per month / user | Yes |
| HONEYCOMB | $83,33 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Usersnap
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
Free Alternatives to Usersnap
– Sentry
– Bugsnag
– Instabug
SaaS alternatives
BugHerd : BugHerd integrates directly into a website so bugs are visually reported and managed without having to fill out lengthy forms. BugHerd also allows your customer and stakeholders to visually log bugs directly from your website or web application. They never need to switch to another app, and it’s easier and faster than sending an email.
InVision : InVision allows you to create incredibly realistic wireframes and interactive prototypes without compromising your creative vision.
MarkUp : It allows you to turn your website into a dynamic canvas ready for feedback and collaboration. Streamline your feedback with a faster, simpler, and clearer process.
Doorbell.io : Free service that allows you to easily collect user feedback on the app, on websites, iOS apps, and Android apps.
WebEngage : WebEngage is a customer interaction SaaS. It allows the collection of relevant customer data through comments and surveys. It also allows the notification of services and market rebates. WebEngage offers a solution for real-time one-to-one marketing, customer insights, instant feedback, and one-to-one marketing
You can also take a look at other business apps, like our MIE Trak Pro review and our RescueTime review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Usersnap when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
