Zendesk

Zendesk Overview : Features, Pricing, Reviews & Alternatives

Zendesk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Zendesk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for CRM, Knowledge Management, IVR, Social CRM Tools, Feedback Management, Help Desk …

Zendesk price starts from $ 49 per user and per month (free trial available).

Zendesk provides a SaaS suite that offers ticketing, issue tracking, and customer support services.

Feature-rich customer service solution.

Zendesk’s fully customizable help desk solution makes it easier for your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and give your agents a complete history of all interactions, including those tracked from over 700 app integrations.

What is Zendesk ?

Zendesk helps you connect with your customers through its cloud-based call center solution. It allows you to choose a toll-free number for the delivery of your service. By using this software you can receive unlimited incoming calls and you can also help your customers by making outgoing calls. Also, it allows you to make simultaneous calls to support multiple conversations from the same number. Provides a browser-based call center solution that allows you to manage all your calls from a browser and requires no phone hardware. Also, it allows you to record all calls which can later be used for quality control.

The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, adjusting to the needs of any business. Zendesk serves more than 165,000 businesses in hundreds of industries and of all sizes, providing service and support in more than 60 languages.

It offers on-demand help desk software, which covers customer support, trouble tickets, and knowledge base. No installation. No problem.

Zendesk provides an integrated, on-demand customer service portal solution, based on the latest Web 2.0 technologies and design philosophies.

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

Zendesk is a cloud-based software solution that offers help desk tickets, issue tracking, and technical support. Integrates with dozens of content management systems, customer relationship management tools, and web applications. Features include hosted support ticket integration, online support…

Zendesk is a cloud-based software solution that offers help desk tickets, issue tracking, and technical support. Integrates with dozens of content management systems, customer relationship management tools, and web applications. Features include hosted support ticket integration, online support…

Zendesk is a customer service software, after-sales service adapted to the needs of SMEs, startups, large accounts, administrations. Published by Zendesk, this application is referenced by our SAAS software comparator in the categories: Customer relationship software – Helpdesk > Customer service software – After-sales service. The main features of the software are: alerts, notifications, reminders, online support, online community, forum, knowledge base, guidance, segmentation, sales management, sales management, pipeline, messaging, chat, tracking, reports, reports , tracing . It can also integrate with third party software through an API or extension. Zendesk is web-based software for providing quality customer service. It offers businesses an easy way to help their customers (internal and external) through a variety of methods, including email, phone, chat, web, and social media. Start your free trial today. Zendesk was founded by three Danish entrepreneurs in 2007. Our goal is to offer remarkably simple software that is easy to try, buy and use. This software is available in dozens of languages and is used by more than 45,000 companies worldwide. Centralize all the conversations with your clients so that nothing goes unnoticed and you can find everything in one place. Whether your customers communicate with you via email, phone, or chat, you can manage all conversations from the same system. Give your customers a searchable knowledge base to quickly find answers to their questions. Although it is hosted by Zendesk, you can easily customize it to fit your brand. Expand the reach of your community by letting your customers share articles, ideas, and questions with their favorite social networks. Build strong relationships by talking to your customers through live chat. You can easily add a custom chat widget that reflects your brand and increases support productivity and customer satisfaction. When a visitor arrives at your website, they know who they are and what pages they are viewing. Improve your support organization by effectively measuring team and agent performance and customer trends. Our comprehensive reporting and analysis tools include over 20 fully customizable, out-of-the-box reports and dashboards.

Pros & Cons

When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Zendesk, and as you may have guessed from the title, this review will tell you more about Zendesk’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Zendesk Pros : Key Benefits

– The fastest way to great customer service. Quick setup and deployment.

– Multi-channel support: email, web, phone, chat, social networks

– Support your customers across all communication channels, including web, email, chat, and social media.

– Flexible ticket management with automated workflow

– Increase and improve the quality of interactions with customers.

– Powerful reporting and advanced analytics, including 20+ out-of-the-box reports and dashboards.

– Customer-facing web interface that you can easily customize

– Improve the productivity and morale of the support team. Our customers love us!

– Seamless integration with existing business systems and software using our open API.

– Gather all your customer conversations in one place

Zendesk Cons

– Con : Custom integrations can come at a price.
 

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Zendesk Features

Here is the list of the main features of this computer software :

– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– 24/7 accessibility
– Alerts – notifications – reminders
– Forms management
– Questionnaire management
– Intuitive interface – adaptive – Responsive design
– Workflow
– Instant messaging – chat
– Social media management
– Direct mail management
– Content management
– Database management
– Read – Modify data
– Search engine
– advanced search
– Targeting
– Contact management

Main function & Pro Features

– User Feedback – Customer Satisfaction Tracking
– Segmentation
– Business management
– Customer management
– lead management
– Management of business opportunities
– Lead management
– Sales management
– Helpdesk
– Sales pipeline
– Outbound Call Center
– 360 Degree Feedback
– Live Chat
– AB Testing
– Queue Management (Calls)
– API
– Call Monitoring
– Account Alerts
– Inbound Call Center
– Account Management

Zendesk Integrations

Zendesk integrates with more than 187 applications & plugins like PagerDuty, Pivotal Tracker and Salesforce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Zendesk integrations

– Aircall
– Airtable
– Box
– Campfire
– Dropbox
– Facebook
– Flowdock
– Geckoboard
– GetResponse
– Highrise
– HipChat
– HubSpot
– Intercom
– Jira
– Leftronic
– LiveChat
– MailChimp
– Mailjet
– Olark
– OpsGenie

Zendesk Pricing

The Zendesk pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Zendesk offers several pricing plans :

– Suiteteam : $ 49,00 per user / per month
– Suite Growth : $ 79,00 per user / per month
– Suite Professional : $ 99,00 per user / per month
– Enterprise : $ 49,00 per user / per month
– Premium : –

Suiteteam	Suite Growth	Suite Professional	Enterprise	Premium
$49,00	$79,00	$99,00	$49,00	–
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes
Freemium : Freemium
Starting price : $ 49,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Zendesk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

zendesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : 888-670-4887

Training options : Documentation, In Person, Live Online, Videos, Webinars …

Industry & Customers

Who use Zendesk ?

This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …

This web-based application is recommended for trades : PR, IT, Marketing, Sales …

This cloud software is used in the sectors : Software, Information Technology and Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, Most Worthy Call Center software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)

Zendesk Screenshots & Images : UI, dashboard …

Videos

Video #1

 
Video #2

 

Zendesk Reviews

Here is our opinion on Zendesk : this is an excellent help desk software to recommend .

Zendesk User Reviews & Ratings

Online and customer reviews of Zendesk software are quite plentiful and overall very positive :

Overall rating : 4,7/5

Value for money : 4,05/5
Functionality : 4,2/5
Usefulness : 4,6/5
Ease of use : 4,6/5

User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Documents stored with AES-256 encryption Hosted in a state-of-the-art ISO 27001 certified SAS70 type Documents and data transferred using Secure Sockets Layer (S Credit card information is stored by a PCI Level

Popularity on social networks : 149000 fans on Facebook

Your Customer Review on Zendesk

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Zendesk ? What is your likelihood to renew ?
 

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FAQs

Why use a Help Desk Software ?

Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.

According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)

Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management

Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing

Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.

Company details

Developed by ZENDESK, Inc. (@Zendesk on Twitter)
About Zendesk: Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Today, more than 40,000 companies use Zendesk to serve more than 200 million people around the world.

HQ location : France
Founded in 2007 by Mikkel Svane
Total revenue : $1020000000
Fundings : $85.5M

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication

Tags : customer service | FrenchTech SAAS software | helpdesk | knowledge base | on request | software as a service | customer support | forums | Social and Communications | Database …
Website : visit zendesk.com

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Zendesk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Zendesk Alternatives

If you’re understanding the drawbacks and you’re looking for a Zendesk alternative, there are more than 71 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Zendesk Pricing Against Competitors

Software	Starting Price	Billed	Free Trial
ZENDESK TALK	$9	Per month / user	Yes
ASANA	$10,99	Per month / user	Yes
FRONT	$19	Per month / user	Yes
AIRCALL	$30	Per month / user	Yes
RINGCENTRAL OFFICE	$19,99	Per month / user	Yes
TALKDESK	$	Per month / user	No
NEXTIVA	$18,95	Per month / user	Yes
CLOUDTALK	$25	Per month / user	Yes
CALLHIPPO	$14	Per month / user	No
EVOICE	$6,25	Per month / user	Yes

 

Top 10 Alternatives & Competitors to Zendesk

– Freshdesk
– Zoho Desk
– JIRA Service Management
– Salesforce Sales Cloud
– Salesforce Service Cloud
– Salesforce Service Cloud
– Freshdesk
– Help Scout
– Zoho Desk
– Teamwork Desk

Free Alternatives to Zendesk

– Freshcaller
– VoxDesk
– Whelp

SaaS alternatives

FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.

Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.

Zoho : Single and powerful software package to manage your entire business. The content of the traitement of text, calculation feuilles, presentations, donation bases, prize notes, wikis, web conferences, client relationship management, project management, billing and others Applications.

Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.

HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.

You can also take a look at other business apps, like our Act review and our Windscribe review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Zendesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Help Desk Software