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AlphaCX : Reviews, Pricing, Features & Alternatives


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AlphaCX is a Customer Service & Support Software. Price : $15 (free trial available). Review AlphaCX : Overview & Pricing

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AlphaCX Overview : Features, Pricing, Reviews & Alternatives

AlphaCX is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

AlphaCX is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Service …

AlphaCX price starts from $ 15 per user and per month (free trial available).

Unified Messaging Help Desk for Customer Experience.

What is AlphaCX ?

AlphaCX turns customer complaints into happiness and business profit. It has an omnichannel help desk, a survey tool, a knowledge base, and a customer portal. Businesses can receive customer inquiries via email, Facebook, Instagram, Twitter, and live chat.

AlphaCX Review

AlphaCX Review : Pros & Cons

Pros & Cons

When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is AlphaCX, and as you may have guessed from the title, this review will tell you more about AlphaCX’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

AlphaCX Pros : Key Benefits

– Efficiently manage customer data from multiple sources.

– Easily communicate with your customers using the integrated live chat.

– Engage customers across channels like email, Facebook, Twitter, Instagram, WhatsApp, and SMS from one unified inbox.

– Measure customer satisfaction with data to make informed decisions that drive business growth.

– Provide customers with a self-service portal and knowledge base so they can access the information that solves their problem, saving support agents time.

– Automatically schedule responsible teams and assign team members to manage tasks.

AlphaCX Cons

– Con : Custom integrations can come at a price.

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AlphaCX Features

Here is the list of the main features of this computer software :

– Alerts / Escalation
– Call Center Management
– Communication Management
– Contact Database
– Contact Management
– Customer Database
– Customer Service Analytics
– Data Import/Export
– Email Management
– Knowledge Base Management
– Live Chat
– Multi-Channel Communication
– Reporting & Statistics
– Rules-Based Workflow
– Self Service Portal
– Social Media Integration
– Support Ticket Management
– Third Party Integrations

Main function & Pro Features

– Cloud Services


AlphaCX Integrations

AlphaCX integrates with more than 4 applications & plugins like Twitter, Instagram and WhatsApp (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 AlphaCX integrations

– WhatsApp
– Instagram
– Twitter
– Twilio

AlphaCX Pricing

The AlphaCX pricing plan starts from $ 15 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

AlphaCX offers several pricing plans :

– Free Trial : $ 15,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –

Free Trial Start Professional Enterprise Premium
Per year Per year Per year Per year Per year
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : $ 15,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.


Deployment & Setup

AlphaCX is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

alphacx is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base …

Hotline : Yes

Training options : Documentation, Live Online, Videos, Webinars …

Industry & Customers

Who use AlphaCX ?

This software package is tailored to business needs : Medium Company, Large Company, SME …

This web-based application is recommended for trades : Professional …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)

AlphaCX Screenshots & Images : UI, dashboard …

AlphaCX Review

AlphaCX Business Software Pricing

AlphaCX Features

AlphaCX Features & Overview

AlphaCX Screenshot

AlphaCX Screenshot



Video #1


AlphaCX Reviews

Here is our opinion on AlphaCX : this is a decent customer service & support software to try .

AlphaCX User Reviews & Ratings

Online and customer reviews of AlphaCX software are quite plentiful and overall medium :

Overall rating : 3/5

Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5

User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on AlphaCX

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend AlphaCX ? What is your likelihood to renew ?

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Why use a Customer Service & Support Software ?

Customer Service & Support Software can improve business productivity.

Main functions are : High availability, Role-Based Access Control, integrations …

Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.

Customer Service & Support Software Review

Customer Service & Support Software Review

Company details

Developed by ALPHACX, Inc.
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication

Tags : …
Website :

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on AlphaCX is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

AlphaCX Alternatives

If you’re understanding the drawbacks and you’re looking for a AlphaCX alternative, there are more than 5 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to AlphaCX

– SolarWinds Service Desk
– LiveChat
– NICE CXone
– LiveHelpNow
– Zendesk

You can also take a look at other business apps, like our Alpas review and our Alogent Enterprise Deposit Automation review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to AlphaCX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Customer Service & Support Software


6Expert Score
AlphaCX Review
AlphaCX is a decent customer service & support SaaS software to try for your company or business.
Ease of use
Customer support
Value for money
  • Efficiently manage customer data from multiple sources.
  • Custom integrations can come at a price

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