AnswerIQ
AnswerIQ : Reviews, Pricing, Features & Alternatives
AnswerIQ is a Customer Service & Support Software (free trial available). Review AnswerIQ : Overview & Pricing
AnswerIQ Overview : Features, Pricing, Reviews & Alternatives
AnswerIQ is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
AnswerIQ is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Service …
AnswerIQ prices are available on demand (free trial available).
Answeriq improves agent productivity and reduces handling time with intelligent routing, recommended response, and response automation.
What is AnswerIQ ?
Operator of an AI-powered service for customer service platform built to apply AI to customer service at scale. The company’s customer support platform offers an artificial intelligence service to resolve customer support tickets to increase efficiency and accuracy while reducing costs. It uses sophisticated algorithms to read and understand all previous ticket interactions between the customer service agent and the customer, allowing businesses to classify intelligently. and automatically respond to simple known issues, and more importantly, help agents with the top three recommended answers to complex questions.
AnswerIQ is an AI solution for customer service organizations that can increase First Contact Resolution (FCR) and reduce ticket volume by 20%. By using sophisticated algorithms to read and understand all past ticket interactions between the support agent and the customer, AnswerIQ enables a business to automatically route, triage, and respond to simple known issues, as well as help agents with Recommended answers to complex questions. . The solution easily integrates with existing customer experience systems like Zendesk and Salesforce and can be up and running in just a week.
AnswerIQ Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is AnswerIQ, and as you may have guessed from the title, this review will tell you more about AnswerIQ’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
AnswerIQ Pros : Key Benefits
– Take the drudgery out of life for hard-working customer service agents
– Reduce the average handling time for each incoming ticket
– Speed up first response time, in many cases from days to minutes
– Eliminate up to 30% of support queue tickets and reduce backlog
– Identify content in your knowledge base and forums that can improve your support process
AnswerIQ Cons
– Con : Custom integrations can come at a price.
AnswerIQ Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
AnswerIQ Integrations
AnswerIQ may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
AnswerIQ Pricing
The AnswerIQ pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
AnswerIQ offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
AnswerIQ is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
answeriq is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : …
Hotline : Yes
Training options : …
Industry & Customers
Who use AnswerIQ ?
This software package is tailored to business needs : Public Administration, Large Companys …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
AnswerIQ Screenshots & Images : UI, dashboard …
AnswerIQ Business Software Pricing
AnswerIQ Features & Overview
AnswerIQ Screenshot
Videos
This video is no longer available
AnswerIQ Reviews
Here is our opinion on AnswerIQ : this is a decent customer service & support software to consider .
AnswerIQ User Reviews & Ratings
Online and customer reviews of AnswerIQ software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 814 followers on Twitter
Your Customer Review on AnswerIQ
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend AnswerIQ ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Customer Service & Support Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Customer Service & Support Software Review
Company details
Developed by ANSWERIQ, Inc.
HQ location : Seattle
Founded in 2017 by Predeep Rathinam
Total revenue : $504.8K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit answeriq.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on AnswerIQ is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
AnswerIQ Alternatives
If you’re understanding the drawbacks and you’re looking for a AnswerIQ alternative, there are more than 6 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to AnswerIQ
– Statuspage
– HelpWire
– Ameyo Remote Contact Center Software
– ChurnZero
– Gainsight
– Smith ai Virtual Receptionists
You can also take a look at other business apps, like our Answer Media review and our Anoto Live PDF review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to AnswerIQ when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
