BOSSDesk
BOSSDesk : Reviews, Pricing, Features & Alternatives
$19.00
BOSSDesk is a Customer Service & Support Software. Price : $19 (free trial available). Review BOSSDesk : Overview & Pricing
BOSSDesk Overview : Features, Pricing, Reviews & Alternatives
BOSSDesk is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
BOSSDesk is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Service, ITSM, Change Management, Service Desk …
BOSSDesk price starts from $ 19 per user and per month (free trial available).
BOSSDesk provides a fully integrated service desk/help desk solution with an on-premises and cloud CMDB. It has been highly rated by customers for providing an affordable ITSM solution with a great user experience, a wide range of features, and excellent customer support.
What is BOSSDesk ?
BOSSDesk is a fully integrated ITIL-based Service Desk/Help Desk and IT Asset Management solution, available for both cloud and on-premises. It incorporates an award-winning user-friendly interface and a powerful catalog of services. BOSSDesk has been highly rated by customers for providing an affordable ITSM solution with an exceptional user experience, a wide range of features, and excellent customer support. Our solutions have helped organizations improve their overall efficiency and user satisfaction.
BOSSDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is BOSSDesk, and as you may have guessed from the title, this review will tell you more about BOSSDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
BOSSDesk Pros : Key Benefits
– Improve response times to resolve user issues – By using the self-service portal and knowledge base, technicians can spend less time with the user to understand their needs and therefore improve response times .
– Service Catalogs Dramatically Improve Service Delivery and User Satisfaction – Providing an online service catalog is the easiest and most efficient way to reduce the time and cost of service delivery while improving user experience.
– Make sure the right people are assigned to the request: The routing engine can be configured to ensure the most appropriate available resource is assigned to respond to each request, and “watchers” can be included to stay informed.
– Configurable dashboard and reports for individual needs – Flexibility in configuring reporting capabilities provides management with the necessary tools and metrics to meet business goals and needs
– Easy to create custom forms to meet any need – Administrators have the ability to customize the service catalog by creating forms via a drag-and-drop interface that are very easy to use and offer unlimited options to meet all customer needs. users.
BOSSDesk Cons
– Con : Custom integrations can come at a price.
BOSSDesk Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Approval Workflow
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Audit Trail
– Automated Routing
– Availability Management
– Barcode / Ticket Scanning
– CMDB
– Calendar Management
– Call Center Management
Main function & Pro Features
– Call Routing
– Change Management
– Change Planning
– Change Tracking
– Client Portal
– Collaboration Tools
– Commenting/Notes
– Communication Management
– Compliance Management
– Configurable Workflow
– Customizable Templates
– Configuration Management
– Dashboard
– Contact Management
– Dashboard Creation
– Contract/License Management
– Data Import/Export
– Cost Tracking
– Data Visualization
– Customer Database
BOSSDesk Integrations
BOSSDesk integrates with more than 1 applications & plugins like TeamViewer (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 BOSSDesk integrations
– TeamViewer
BOSSDesk Pricing
The BOSSDesk pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
BOSSDesk offers several pricing plans :
– Free Trial : $ 19,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $19,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
BOSSDesk is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
bossdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use BOSSDesk ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
BOSSDesk Screenshots & Images : UI, dashboard …
BOSSDesk Business Software Pricing
BOSSDesk Features & Overview
BOSSDesk Screenshot
Videos
This video is no longer available
BOSSDesk Reviews
Here is our opinion on BOSSDesk : this is an excellent customer service & support software to recommend .
BOSSDesk User Reviews & Ratings
Online and customer reviews of BOSSDesk software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,6/5
Functionality : 4,3/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on BOSSDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend BOSSDesk ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Customer Service & Support Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Customer Service & Support Software Review
Company details
Developed by BOSSDESK, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on BOSSDesk is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
BOSSDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a BOSSDesk alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to BOSSDesk
– Zendesk
– ServiceNow
– JIRA Service Management
– Freshservice
– Alloy Navigator
You can also take a look at other business apps, like our InviteReferrals review and our RealPage review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to BOSSDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
