Teamwork Desk
Teamwork Desk : Reviews, Pricing, Features & Alternatives
$7.00
Teamwork Desk is a Help Desk Software. Price : $7 (free trial available). Review Teamwork Desk : Overview & Pricing
Teamwork Desk Overview : Features, Pricing, Reviews & Alternatives
Teamwork Desk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Teamwork Desk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk, Remote Support, Ticketing & Help Desk, Customer Engagement …
Teamwork Desk price starts from $ 7 per user and per month (free trial available).
Teamwork Desk has all the features your team needs to deliver world-class customer service with a personal touch.
Help desk tool for effortless customer interaction
ticketing system designed to easily handle customer inquiries, saving you time and money
What is Teamwork Desk ?
Teamwork Desk is help desk software that makes it easy to track requests and allows you to better manage customer service issues. The software ensures faster ticket resolution. The tool is capable of managing a complex database of customer call reports, inquiries, and resolution records. You can easily automate ticket routing and categorization. You can significantly reduce your workload. Teamwork Desk comes with features like surveys and feedback, self-service portal, supports live chat with customers, and more. With this smart tool, you can organize all your customer emails in a shared collaborative space as unified inboxes. You don’t need to code anything to use the tool.
Make emails more collaborative by turning them into tickets to track, manage, and organize customer interactions from a central hub, making your team more responsive so they can deliver a better customer experience.
Teamwork’s help desk ticketing system gives your team complete visibility into all customer communications from one shared location. So nothing gets lost in email silos and you can deliver exceptional support at scale.
Teamwork Desk makes it easy for your team to manage customer support requests that come their way.
Teamwork Desk is industry-leading help desk software designed to eliminate customer service pain points for both your team and your customer.
Teamwork Desk is a comprehensive help desk for inbound communication and help document creation, allowing users to manage tickets and resolve issues 24/7. Measure important metrics like customer happiness, team productivity, and traffic channels. It also offers seamless integration with…
Teamwork Desk is a comprehensive help desk for inbound communication and help document creation, allowing users to manage tickets and resolve issues 24/7. Measure important metrics like customer happiness, team productivity, and traffic channels. It also offers seamless integration with…
Teamwork Desk provides a central place to manage communications with transparency and accountability, helping the user to deliver unforgettable customer service.
What is the Teamwork Desk? Teamwork Desk is a simple and intuitive help desk solution that brings together customer self-service and ticket management functionality in a single platform. The combination of skills also does not come at the cost of a high price and hassle. It is capable of managing customer emails in a shared environment. The software also allows teams to collaborate on queries to provide a better solution for each of their clients. The app provides a simpler approach to agent ticketing, helping to improve agent performance and productivity. This offers a significant positive impact on customer satisfaction. Additionally, Teamwork Desk can be used as a marketing tool with its capabilities that businesses can use to better engage with their customers. Some of its features include customer portal, ticket status, ticket assignment, and a unified inbox.
Teamwork Desk is customer-centric help desk software that enables you to put people first. It gives you all the features you need like shared inboxes, help documents, priority tickets, collision detection, canned responses, customer satisfaction surveys, and productivity indicators to empower your team to keep customers at the center. of everything he does.
Teamwork Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Teamwork Desk, and as you may have guessed from the title, this review will tell you more about Teamwork Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Teamwork Desk Pros : Key Benefits
– communicate clearly
– Ticket management
– Delight your customers
– Ticket automation
– We take care of the logistics and give your team everything they need to answer customer questions with confidence. Teamwork Desk gives your team time to focus on what really matters: people.
– Guide your customers to success
– training wheels
– Customers are at the heart of everything you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. The teamwork desk enables efficiency without losing that personal touch, keeping your customers happy longer!
– measure your metrics
– prepared responses
Teamwork Desk Cons
– Con : Custom integrations can come at a price.
Teamwork Desk Features
Here is the list of the main features of this computer software :
– Automation of actions
– Incident Management
– API
– Customizable Branding
– Access Controls/Permissions
– Known Issue Management
– Alerts / Escalation
– Automated Routing
– Client Portal
– Live Chat
– Customer History
– Contract (SLA Management)
– Customizable Branding
– Macros (Templated Responses)
– Customizable Templates
– Ticket Management
– Document Storage
– Knowledge Base
– Email Management
– Alerts (Escalation)
Main function & Pro Features
– Automation of actions
– Incident Management
– API
– Customizable Branding
– Access Controls/Permissions
– Known Issue Management
– Alerts / Escalation
– Automated Routing
– Client Portal
– Live Chat
– Customer History
– Contract (SLA Management)
– Customizable Branding
– Macros (Templated Responses)
– Customizable Templates
– Ticket Management
– Document Storage
– Knowledge Base
– Email Management
– Alerts (Escalation)
Teamwork Desk Integrations
Teamwork Desk integrates with more than 51 applications & plugins like GitHub, Asana and Zoho CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Teamwork Desk integrations
– Mailchimp
– HubSpot Marketing Hub
– HubSpot CRM
– Zapier
– Constant Contact
– SharpSpring from Constant Contact
– Teamwork
– Campaign Monitor
– Robly
– Insightly
– Zoho Analytics
– ChurnZero
– Retently
– elevio
– Teamleader
– APIANT
– Tonkean
– Nectar Desk
– Salesforce Sales Cloud
– Teamwork Projects
Teamwork Desk Pricing
The Teamwork Desk pricing plan starts from $ 7 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Teamwork Desk offers several pricing plans :
– Basic : $ 7,00 per user / per month
– Pro : $ 13,00 per user / per month
– Premium : $ 25,00 per user / per month
– Enterprise : –
– Premium : –
| Basic | Pro | Premium | Enterprise | Premium |
| $7,00 | $13,00 | $25,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Teamwork Desk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 7,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Teamwork Desk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
teamwork-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 844-819-8453
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Teamwork Desk ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, Canada …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, Marketing and Advertising, Higher Education, education management …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : go creative, Seegreen, Chupi, Mls Offers, Tambourine, Neomam Studios, Pickaweb …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Help Desk software, and Highly Rated Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Freelancer …)
Teamwork Desk Screenshots & Images : UI, dashboard …
Teamwork Desk Business Software Pricing
Teamwork Desk Features & Overview
Teamwork Desk Screenshot
Teamwork Desk Screenshot
Videos
Video #1
Video #2
Teamwork Desk Reviews
Here is our opinion on Teamwork Desk : this is an excellent help desk software to know .
Teamwork Desk User Reviews & Ratings
Online and customer reviews of Teamwork Desk software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,4/5
Functionality : 4,1/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 66%
User rating Very Good : 35%
User rating Average : 3%
User rating Poor : 2%
User rating Terrible : 0%
The key benefits of Teamwork Desk are its help desk capabilities, support to streamline agents, customer service portal, features that streamline communication, and cross-device compatibility.
Popularity on social networks :
Your Customer Review on Teamwork Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Teamwork Desk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by TEAMWORK.COM, Inc. (@teamwork on Twitter)
HQ location : Ireland
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : Organize and prioritize service tickets | Creation and sending of tickets | Reply to ticket | Automated responses | Forums | Internal knowledge base | Customer Portal …
Website : visit teamwork.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Teamwork Desk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Teamwork Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a Teamwork Desk alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Teamwork Desk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| TEAMWORK DESK | $7 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZENDESK SUPPORT | $49 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Teamwork Desk
– Zendesk
– SolarWinds Service Desk
– Zoho Desk
– Freshdesk
– Help Scout
– Salesforce Service Cloud
– Zoho Desk
– Help Scout
– Zendesk
– Freshdesk
Free Alternatives to Teamwork Desk
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our InVideo review and our Creately review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Teamwork Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
