Bright Pattern
Bright Pattern : Reviews, Pricing, Features & Alternatives
$70.00
Bright Pattern is a Call Center Software. Price : $70 (free trial available). Review Bright Pattern : Overview & Pricing
Bright Pattern Overview : Features, Pricing, Reviews & Alternatives
Bright Pattern is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Bright Pattern is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Customer Service, Telephony, Server Management, Call Center …
Bright Pattern price starts from $ 70 per user and per month (free trial available).
Bright Pattern provides multi-channel cloud contact center software that enables a rich customer experience across the most popular channels.
Provide proper omnichannel support to individual customers with a brilliant model
cloud contact center
What is Bright Pattern ?
Bright Pattern is omnichannel call center software that makes it easy for businesses to connect with their customers through calls, emails, texts, chats, videos, and more. The software ensures the consistency and quality of specific customer interactions with its built-in, omnichannel, and AI-driven QA capabilities. Additionally, with Bright Pattern, businesses can effortlessly provide their customers with real-time communication services, as well as allowing them to change channels during a call. The software helps agents personalize customer experiences across all channels using customer CRM data and thus key customer insights. Large teams can rely on Bright Pattern’s omnichannel contact center solution to communicate with internal team members or external customers. Bright Pattern also comes with a host of CRM features that allow users to track specific customer journeys across different channels. Furthermore, the software ensures seamless customer experiences and optimizes call center performance with AI-powered omnichannel quality management facilities.
Bright Pattern is the most efficient cloud-based contact center software that helps businesses simplify multi-channel service.
Bright Pattern’s solution features an enterprise-grade architecture that offers non-disruptive maintenance with on-the-fly upgrades . 5 to 10,000 concurrent agents with an uptime metric of 99.99%. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with an integrated user interface, click-to-call, pop-up, and activity history, automatically saved with the ticket.
The Bright Pattern Solution It has an ease of use with a new dashboard for managing omnichannel experiences, a unified interface for setting up and modifying workflows, and monitoring, reporting, and managing quality for all channels. Clients Bright Pattern Mercedes, American Girl, Hitachi,
Bright Pattern is cloud-based contact center software that aims to help businesses simplify their multi-channel services. Bright Pattern’s solution is based on an enterprise-class architecture that offers non-disruptive maintenance with on-the-fly upgrades and evolves from 5 to 10,000 concurrent agents with a…
Bright Pattern is a cloud-based contact center software solution that helps businesses manage multichannel services, including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to help with customer service. Bright Pattern supports multiple channels including voice, chat, and web support, social media, and service centers. Customer service teams can access customer information from any web browser, and skills-based call routing can help teams meet customer needs by routing a support request to the right team member. Bright Pattern Contact Center also includes automatic call forwarding when needed.
Bright Pattern contact center software improves customer experience and agent efficiency using an advanced cloud platform built for excellence
Customer Service / Call Centers
Customer Service / Call Centers
Bright Pattern Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Bright Pattern, and as you may have guessed from the title, this review will tell you more about Bright Pattern’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Bright Pattern Pros : Key Benefits
– #1 Quality Assurance: Ensure consistency and quality across ALL interactions with built-in, AI-powered omnichannel QA capabilities.
– #3 Powerful Personalization: Personalize customer experiences across all channels using customer CRM data and empower agents with key customer insights.
– #2 Omnichannel Conversations: Give customers seamless, effortless conversations across all channels and let customers switch channels.
– Bright Pattern is a fast-growing Silicon Valley startup that successfully competes with major call center providers such as Avaya, Cisco, Five9, Interactive Intelligence, Genesys, inContact and others.
– Frequent releases / updates
Bright Pattern Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Bright Pattern Features
Here is the list of the main features of this computer software :
– CRM
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Alerts / Escalation
– Inbound Call Center
– Appointment Management
– Progressive Dialer
– Auto-Dialer
– IVR Support
– Automatic Call Distribution
– Concurrency Support
– Automatic Lead Distribution
– Predictive Dialer
– Blended Call Center
– Auto Call Recording
Main function & Pro Features
– CRM
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Alerts / Escalation
– Inbound Call Center
– Appointment Management
– Progressive Dialer
– Auto-Dialer
– IVR Support
– Automatic Call Distribution
– Concurrency Support
– Automatic Lead Distribution
– Predictive Dialer
– Blended Call Center
– Auto Call Recording
Bright Pattern Integrations
Bright Pattern integrates with more than 22 applications & plugins like Salesforce Service Cloud, Salesforce and Gmail (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Bright Pattern integrations
– Gmail
– Salesforce Sales Cloud
– Google Analytics
– Zoho CRM
– Zapier
– Dynamics 365
– Google Calendar
– Zendesk
– Facebook for Business
– Twitter
– Salesforce Service Cloud
– PaySimple
– Alvaria Workforce
– Amazon EC2
– ServiceNow
– Oracle B2C Service
– Verint Workforce Management
– Oracle Service
– Zendesk
– Microsoft Dynamics CRM
Bright Pattern Pricing
The Bright Pattern pricing plan starts from $ 70 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Bright Pattern offers several pricing plans :
– Bright Pattern : $ 70,00 per user / per month
– Start : $ 100,00 per user / per month
– Professional : $ 140,00 per user / per month
– Enterprise : –
– Premium : –
| Bright Pattern | Start | Professional | Enterprise | Premium |
| $70,00 | $100,00 | $140,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Bright Pattern Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 70,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Bright Pattern is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
bright-pattern is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 650 529-4099
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Bright Pattern ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Canary, Hitachi, melco, Mercedes …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Call Center software, Most Popular Call Center software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Bright Pattern Screenshots & Images : UI, dashboard …
Bright Pattern Business Software Pricing
Bright Pattern Features & Overview
Bright Pattern Screenshot
Bright Pattern Screenshot
Videos
Video #1
Video #2
Bright Pattern Reviews
Here is our opinion on Bright Pattern : this is a great call center software to recommend .
Bright Pattern User Reviews & Ratings
Online and customer reviews of Bright Pattern software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,7/5
Functionality : 4,5/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 71%
User rating Very Good : 20%
User rating Average : 8%
User rating Poor : 2%
User rating Terrible : 0%
Popularity on social networks : 2750 followers on Twitter
Your Customer Review on Bright Pattern
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Bright Pattern ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by BRIGHT PATTERN, Inc. (@BrightPatternUS on Twitter)
HQ location : USA
Founded by Konstantin Kishinsky
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit brightpattern.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Bright Pattern is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Bright Pattern Alternatives
If you’re understanding the drawbacks and you’re looking for a Bright Pattern alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Bright Pattern Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| BRIGHT PATTERN | $ | Per month / user | No |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| TALKDESK | $ | Per month / user | Yes |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
| FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Bright Pattern
– Genesys Cloud CX
– NICE CXone
– Five9
– Talkdesk
– Zendesk
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
Free Alternatives to Bright Pattern
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our EngageBay review and our Capsule review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Bright Pattern when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
