CA Service Desk Manager
CA Service Desk Manager : Reviews, Pricing, Features & Alternatives
CA Service Desk Manager is a Customer Relationship Management (CRM) Software. Review CA Service Desk Manager : Overview & Pricing
CA Service Desk Manager Overview : Features, Pricing, Reviews & Alternatives
CA Service Desk Manager is a Customer Relationship Management (CRM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CA Service Desk Manager is listed as a Customer Relationship Management (CRM) Software and Online CRM Software for companies and is used for ITSM, IT Service, Knowledge Base …
CA Service Desk Manager prices are available on demand .
Knowledge base management software for the IT industry
What is CA Service Desk Manager ?
Service Desk features, part of the CA Service Management solution, can help you improve IT service management efficiency for businesses, power users, and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction, and productivity. Learn more: SM is also known as CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight. Update: October 2021Clarity SM ClientsG&T Continental Bank City of Perth, FEMSA, Fujitsu, Manpower,
CA Service Desk Manager enables you to provide a consistent CMDB with your help desk software. Our service desk software provides innovative change management, extensive automation, and on-premises and software-as-a-service (SaaS) delivery models that enable a proactive approach to IT service management while reducing cost and risk. commercial.
What is CA Service Desk Manager? CA Service Desk Manager is a comprehensive set of service and support capabilities, including service requests, incidents, change, configuration, and knowledge management used by businesses across different industries. It is basically a centralized service desk platform that provides users with all service desk operations. Although it is already a complete, compact and powerful application, it goes further by providing users with built-in social networking and collaboration features. It can be deployed on premises or as a SaaS solution. This ensures that regardless of the users’ business requirements, they will always be able to take a proactive approach in terms of IT service management. It also effectively reduces business risks and expenses.
CA Service Desk Manager Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Relationship Management (CRM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CA Service Desk Manager, and as you may have guessed from the title, this review will tell you more about CA Service Desk Manager’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CA Service Desk Manager Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
CA Service Desk Manager Cons
– Con : Not always the cheapest option : Customer Relationship Management (CRM) Software average cost is $ 43,53 .
– Con : Custom integrations can come at a price.
CA Service Desk Manager Features
Here is the list of the main features of this computer software :
– IT Asset Management
– Incident Management
– Knowledge Management
– Self Service Portal
Main function & Pro Features
– Cloud Services
CA Service Desk Manager Integrations
CA Service Desk Manager may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
CA Service Desk Manager Pricing
The CA Service Desk Manager pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CA Service Desk Manager offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CA Service Desk Manager is a cloud-based Customer Relationship Management (CRM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
ca-service-desk-manager is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation …
Industry & Customers
Who use CA Service Desk Manager ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like India …
This web-based application is recommended for trades : Management, Marketing, Sales …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Banco G&T Continental City Of Perth, Femsa, Fujitsu, Manpower, Muslim Commercial Bank – Mcb, Punjab National Bank, Santa Clara County Social Services …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
CA Service Desk Manager Screenshots & Images : UI, dashboard …
CA Service Desk Manager Business Software Pricing
CA Service Desk Manager Features & Overview
CA Service Desk Manager Screenshot
CA Service Desk Manager Screenshot
Videos
Video #1
CA Service Desk Manager Reviews
Here is our opinion on CA Service Desk Manager : this is a well known customer relationship management (crm) software to examine .
CA Service Desk Manager User Reviews & Ratings
Online and customer reviews of CA Service Desk Manager software are quite plentiful and overall postitive :
Overall rating : 3,9/5
Value for money : 3,1/5
Functionality : 3,1/5
Usefulness : 3,1/5
Ease of use : 3,1/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
The main advantages of CA Desktop Service Manager are its tools for service and support functionality, the increased business productivity it brings to users, and its cost-effectiveness that reduces business risk.
Popularity on social networks :
Your Customer Review on CA Service Desk Manager
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CA Service Desk Manager ? What is your likelihood to renew ?
FAQs
Why use a Customer Relationship Management (CRM) Software ?
CRM software (GRC – Customer Relationship Management) allows a company to manage its customers, contacts, contracts, prospects and employees, essentially helping it to manage its relationship with all its stakeholders. CRM software (Customer Relationship Management, or GRC: customer relationship management) aims to centralize all the information available on prospects and customers in order to convert them into customers or retain them. This marketing and sales tool improves customer knowledge in order to sell more / sell better and maximize revenue. CRMs offer more and more features: contact management, newsletter creation, leads, business intelligence.
According to various sources, most used business software are : Hubspot (market share : 24,30%), Zoho (23,60%), CA Service Desk Manager (9,20%), Microsoft Dynamics CRM (9,20%), Thryv (6,50%), Zoho CRM (5,70%), Infusionsoft (4,40%), TargetX (4,20%), Microsoft Dynamics 365 (3,90%), SAP CRM (3,80%), ManageEngine (2,30%), Demandforce (2,30%), FileMaker (2,10%), Interactive Intelligence (2,10%), SugarCRM (1,90%), Bitrix24 (1,90%), Oracle CRM (1,40%), Infor CRM (1,40%)
Main functions are : Sales Forecast, Task management, Opportunity Management, Contact management, Sales force automation, lead management
Main characteristics are : CRM, B2B, CRM and prospecting, Project management, Inventory management, Customer service module, CRM, CRM Web, CRM France, French CRM, commercial management, TPe, SME, Start-up, Micro-enterprise, Axonaut, CRM SAAS, cloud, secure, management company, invoice, quote, steering, project management, HR, stock, ticketing, CRM, customer relationship management, crm
Customer Relationship Management (CRM) Software Average Price : from $ 9,00 to $ 160,00 with an average price of $ 43,53 . We have identified more than 960 competitors on the market.
Customer Relationship Management (CRM) Software Review
Company details
Developed by CA TECHNOLOGIES, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : CRM Software > Online CRM Software > Customer Relationship Management (CRM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit ca.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CA Service Desk Manager is independent in order to highlight the strengths and weaknesses of this Customer Relationship Management (CRM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CA Service Desk Manager Alternatives
If you’re understanding the drawbacks and you’re looking for a CA Service Desk Manager alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to CA Service Desk Manager
– BMC Helix ITSM
– SolarWinds Service Desk
– Zendesk
– SysAid
– Freshservice
– Idylis
– Oscar Campus Crm
– Ines Crm
– Quickbooks Facturation
– Nutrium
You can also take a look at other business apps, like our CanIRank review and our Clarity review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular CRM Software and Online CRM Software to find out which one is right for your needs. Discover how these Customer Relationship Management (CRM) Software compare to CA Service Desk Manager when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
