Add Software


Freshsales : Reviews, Pricing, Features & Alternatives


Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare

Freshsales is a Customer Relationship Management (CRM) Software. Price : $12 (free trial available). Review Freshsales : Overview & Pricing

9.4 Expert Score
Add your review

Freshsales Overview : Features, Pricing, Reviews & Alternatives

Freshsales is a Customer Relationship Management (CRM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Freshsales is listed as a Customer Relationship Management (CRM) Software and Online CRM Software for companies and is used for Law Practice Management, Online CRM, Marketing Automation, Lead Management …

Freshsales price starts from $ 12 per user and per month (free trial available).

Freshsales is a complete CRM system for high speed sales teams.

Enhance your CRM features and grow your business

What is Freshsales ?

Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that can help businesses increase revenue through contextual selling. This highly rated CRM can help businesses close deals faster, improve sales efficiency, reduce IT complexity, streamline the sales process, generate new leads, and much more. Some of the main features of Freshsales include lead tracking, sales management, event tracking, one-click phone, personalized blast emails, email prioritization, AI-powered chatbots , customizable web forms, page view tracking, visitor intent tracking, activity timeline, contact score prediction, transaction insights, third-party integrations, dynamic forecast, 360¡ customer, automated sales campaigns, etc.

Freshsales is cloud-based sales force automation software designed to help businesses manage leads, customer engagement, customer relationships, and more. through a unified portal. The plate-form allows aux organizations to create and monitor the activities of sale, d’ajouter des champs personnalisŽs pour capturer et stocker les informations client, et de synchroniser les donnŽes tout au long du parcours client, de la prospection au contact et ˆ the conversion.

Freshsales is an all-in-one CRM solution built for high-velocity, high-growth sales teams. The software features integrated phone and email, user behavior tracking, and lead scoring all in one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.

Freshsales is a cloud-based online customer relationship management solution with integrated phone and email, user behavior tracking, lead scoring, and more. Freshsales is a cloud-based customer relationship management (CRM) program that helps small and large businesses keep track of potential and existing customers. Pricing for the app varies, from a free version for entry-level businesses to more feature-rich versions that cost a certain amount per month per user. Freshsales includes built-in phone and email tools for easy integration into your business. The program also generates lead scores for potential customers. So you can focus your time on building relationships with the customers who are most likely to buy from you. Review: If you need an easy-to-use customer relationship management system for your small business, Freshsales is a good fit for you. The free option for basic businesses or businesses that have never used CRM software allows you to test features without spending a lot of money. Even the paid versions are cheaper than some other CRM software, but the lower price means that Freshsales lacks some features, including third-party integrations and an open API, as well as customization options found in other CRM software. CRM or other similar software. Leads are the main point of contact in the Freshsales system and you can enter successful leads into the contact system. Once you add a contact or prospect’s email address, the program automatically collects information from that person’s social media accounts to give you an idea of where to start the conversation. To keep leads organized, you can filter by any category, as well as search based on lead score and last contact date. Freshsales brings all your customer contact tools together in one program, with email, phone and voicemail integration templates and campaigns, and call recording. Once you’ve sent an email campaign, you can use the software to track the number of open and closed clicks and other statistics. With the availability of associated mobile apps and the ability to set up automated tasks, Freshsales is a useful resource for any small business looking to improve customer engagement.

Freshsales is a CRM designed for sales teams that need quick context about their leads, communicate via phone and email directly from the CRM, and manage their business.

Freshsales is a sales force automation solution that enables businesses of all sizes to streamline lead management, customer engagement, marketing insights, customer relationship management, and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks.

Freshsales enables teams to create custom sales pipelines based on geography, team, processes or other criteria and maintain a catalog of products with information on prices, discounts and taxes. It offers a host of features such as customizable email templates, sales goal management, predictive contact scoring, sales forecasting, audit trails, role-based access, and more. Additionally, admins can view and track KPIs, team performance, sales, customers…

Freshsales Review

Freshsales Review : Pros & Cons

Pros & Cons

When it comes to finding the right Customer Relationship Management (CRM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Freshsales, and as you may have guessed from the title, this review will tell you more about Freshsales’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Freshsales Pros : Key Benefits

– Integrated phone and messaging features allow users to make calls, send targeted emails, and stay in touch with potential customers with just one click.

– The Email to Lead feature automatically links emails to the appropriate lead or contact record.

– Users can automatically enter leads directly into Freshworks CRM every time a visitor completes a web form

– Freshworks CRM “enrichment” feature automatically adds social information and photos to profiles

– The workflow dashboard informs users of what needs to be done to move deals forward, identifies bottlenecks, and helps analyze missed deals.

Freshsales Cons

– Con : Custom integrations can come at a price.

Visit Website

Freshsales Features

Here is the list of the main features of this computer software :

– Quotes (Proposals)
– AB Testing
– Marketing Automation
– Lead Scoring
– Access Controls/Permissions
– Contact Management
– Activity Dashboard
– List Management
– Activity Management
– Referral Tracking
– Activity Tracking
– Product Catalog
– Activity/News Feed
– Customer Support
– Alerts/Notifications
– Project Management
– Analytics/ROI Tracking
– Call Logging

Main function & Pro Features

– Quotes (Proposals)
– AB Testing
– Marketing Automation
– Lead Scoring
– Access Controls/Permissions
– Contact Management
– Activity Dashboard
– List Management
– Activity Management
– Referral Tracking
– Activity Tracking
– Product Catalog
– Activity/News Feed
– Customer Support
– Alerts/Notifications
– Project Management
– Analytics/ROI Tracking
– Call Logging

Freshsales Integrations

Freshsales integrates with more than 29 applications & plugins like PandaDoc, Livestorm and QuickBooks Online Advanced (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Freshsales integrations

– Slack
– Trello
– Microsoft 365
– Google Workspace
– Gmail
– Mailchimp
– DocuSign
– Asana
– HubSpot Marketing Hub
– HubSpot CRM
– Zapier
– Quickbooks Online
– Freshdesk
– Calendly
– Google Calendar
– Facebook for Business
– Xero
– Constant Contact
– Wrike
– Foxit eSign (Formerly eSign Genie)

Freshsales Pricing

The Freshsales pricing plan starts from $ 12 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Freshsales offers several pricing plans :

– Forest : $ 12,00 per user / per month
– Blossom : $ 79,00 per user / per month
– Sprout : $ 0,00 per user / per month
– Garden : $ 25,00 per user / per month
– Estate : $ 49,00 per user / per month

Forest Blossom Sprout Garden Estate
$12,00 $79,00 $0,00 $25,00 $49,00
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


Visit Website
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Freshsales Pricing Plan

Freshsales Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 12,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Freshsales is a cloud-based Customer Relationship Management (CRM) platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).

freshsales is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Portuguese, Russian, Polish, German …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : +1 650-513-0514

Training options : Documentation, Live Online, Videos, Webinars …

Industry & Customers

Who use Freshsales ?

This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like India, United Kingdom …

This web-based application is recommended for trades : Sales …

This cloud software is used in the sectors : Software, Information Technology and Services, Internet, Marketing and Advertising …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Dyson, Grabyo, AMA University, Renmoney, Opteon, Blue Nile, Dunzo …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Contact Management software, and Highly Rated CRM software .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)

Freshsales Screenshots & Images : UI, dashboard …

Freshsales Review

Freshsales Business Software Pricing

Freshsales Features

Freshsales Features & Overview

Freshsales Screenshot

Freshsales Screenshot

Freshsales Screenshot

Freshsales Screenshot


Video #1

YouTube video

Video #2

YouTube video


Freshsales Reviews

Here is our opinion on Freshsales : this is an excellent customer relationship management (crm) software to recommend .

Freshsales User Reviews & Ratings

Online and customer reviews of Freshsales software are quite plentiful and overall very positive :

Overall rating : 4,7/5

Value for money : 4,5/5
Functionality : 4,4/5
Usefulness : 4,5/5
Ease of use : 4,5/5

User rating Excellent : 86%
User rating Very Good : 14%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 1%

The main benefits of Freshsales are its customizations, features, and flexibility.

Popularity on social networks : 3494 followers on LinkedIn

Your Customer Review on Freshsales

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Freshsales ? What is your likelihood to renew ?

Visit Website


Why use a Customer Relationship Management (CRM) Software ?

CRM software (GRC – Customer Relationship Management) allows a company to manage its customers, contacts, contracts, prospects and employees, essentially helping it to manage its relationship with all its stakeholders. CRM software (Customer Relationship Management, or GRC: customer relationship management) aims to centralize all the information available on prospects and customers in order to convert them into customers or retain them. This marketing and sales tool improves customer knowledge in order to sell more / sell better and maximize revenue. CRMs offer more and more features: contact management, newsletter creation, leads, business intelligence.

According to various sources, most used business software are : Predictable Revenue (market share : 0,60%), Oracle Service Cloud (0,40%), amoCRM (0,10%), Nutshell (0,10%), Pipelinedeals (0,10%), Pipeliner CRM (0,10%), Membrain (0,10%), SalesforceIQ CRM (0,10%), VanillaSoft (0,10%)

Main functions are : Sales Forecast, Task management, Opportunity Management, Contact management, Sales force automation, lead management

Main characteristics are : Territory Management, Quote & Order Management, Interaction Tracking, Channel, Partner Relationship Management, Billing & Billing Management, Cash Management, Call Center Management, Call Center Management support, Social media data generation, Call in server with VoIP soft phone, Call notes, Automatic call recording, Dialer compliance, Contact preview, Dialer-CRM integration, Integrated CRM, Outbound dialing, Inbound routing, sales emails, Follow-up calls, Appointment scheduler, sales, sales analytics, sales coaching, sales management, sales management, sales process, sales tracking, software as a service

Customer Relationship Management (CRM) Software Average Price : from $ 9,00 to $ 160,00 with an average price of $ 43,53 . We have identified more than 58 competitors on the market.

Customer Relationship Management (CRM) Software Review

Customer Relationship Management (CRM) Software Review

Company details

Developed by FRESHWORKS, Inc. (@freshdesk on Twitter)
HQ location : France
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : CRM Software > Online CRM Software > Customer Relationship Management (CRM) Software
Schema : SoftwareApplication > BusinessApplication

Tags : customer management | customer relations manager | contracts pipeline | email scheduling | Freshdesk integration | lead management | lead management | pipeline management | contact management | crm software …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Freshsales is independent in order to highlight the strengths and weaknesses of this Customer Relationship Management (CRM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Freshsales Alternatives

If you’re understanding the drawbacks and you’re looking for a Freshsales alternative, there are more than 77 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Freshsales Pricing Against Competitors

Software Starting Price Billed Free Trial
FRESHSALES $15 Per month / user Yes
FRESHWORKS 360 $ Per month / user No
ZOHO BOOKS $15 Per month / user Yes
FRESHDESK $15 Per month / user Yes
PIPEDRIVE $12,5 Per month / user Yes
ZOHO CRM $14 Per month / user Yes
HUBSPOT CRM $45 Per month / user No
SALESFORCE $25 Per month / user Yes
SUGARCRM $52 Per month / user Yes
KEAP $40 Per month / user Yes


Top 10 Alternatives & Competitors to Freshsales

– Salesforce CRM
– Zoho CRM
– HubSpot
– Zendesk Sell
– Bigin by Zoho CRM
– Pipedrive
– Vb Profiles
– Pipelinedeals
– Leads44
– Getaccept

Free Alternatives to Freshsales

– Zoho CRM
– Vtiger
– HubSpot CRM

SaaS alternatives

Zoho CRM : Online CRM software to manage your sales, marketing, customer support, and inventory in one system.

Insightly : With integrations to Google Apps, Office 365, MailChimp and major social networking sites; great mobile apps for tablets and smartphones; and easy access to a REST API for custom integration, Insightly is the leader in small business CRM.

Pipedrive : Channeling tool for active negotiators. Be super organized. Close deals in less time. Created by active sellers and serious web application developers.

Zoho : Single and powerful software package to manage your entire business. The content of the traitement of text, calculation feuilles, presentations, donation bases, prize notes, wikis, web conferences, client relationship management, project management, billing and others Applications.

HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.

You can also take a look at other business apps, like our Google Sheets review and our PDFfiller review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular CRM Software and Online CRM Software to find out which one is right for your needs. Discover how these Customer Relationship Management (CRM) Software compare to Freshsales when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Customer Relationship Management (CRM) Software


9.4Expert Score
Freshsales Review
Freshsales is an excellent customer relationship management (crm) SaaS software to recommend for your company or business.
Ease of use
Customer support
Value for money
  • Integrated phone and messaging features allow users to make calls, send targeted emails, and stay in touch with potential customers with just one click.
  • Custom integrations can come at a price

Register New Account
Compare Software
  • Total (0)