CallTrackingMetrics
CallTrackingMetrics : Reviews, Pricing, Features & Alternatives
$39.00
CallTrackingMetrics is a Call Center Software. Price : $39 (free trial available). Review CallTrackingMetrics : Overview & Pricing
CallTrackingMetrics Overview : Features, Pricing, Reviews & Alternatives
CallTrackingMetrics is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CallTrackingMetrics is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Online Meeting, Contact Center, Predictive Dialer, SMS Marketing …
CallTrackingMetrics price starts from $ 39 per user and per month (free trial available).
CallTrackingMetrics integrates marketing call tracking with call center management, allowing clients to optimize their inbound leads.
Consolidated tool for monitoring and analysis of calls
What is CallTrackingMetrics ?
CallTrackingMetrics is an established tool for call tracking and analysis, providing contact center solutions to organizations. It’s an omnichannel tracking and analytics tool to track which of your campaigns are driving responses, using keyword-level marketing attribution. You can also remotely manage all communication channels on a single platform, which is highly customizable and intelligently automated to scale on demand. The tool identifies patterns in conversations and automates actions based on the words spoken by customers to provide faster and more personalized service. Employees can route communications to any team member using smart rules that increase agent productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis allows the user to analyze important factors related to employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools like Facebook Messenger, Google Ads, Microsoft Advertising, and more.
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation, resulting in a more personalized customer experience. See which marketing campaigns are driving leads and conversions, and use that data to automate call flows and empower your contact center. Over 100,000 users worldwide trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking software to track online and offline advertising. Know which ads are working, which agents are working, and get the most out of every call.
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing clients to streamline their process of responding to inbound leads from start to finish. The company’s software identifies which marketing channels are generating leads, converting them into sales, and provides all the routing and analytics tools the company needs to make the most of every call.
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation and deliver a more personalized customer experience. Users can discover which marketing campaigns are driving leads and conversions, and use that data to automate call flows and spark conversations. Phone, SMS, online form and chat tools are available to streamline communications. The provider has more than 100,000 users worldwide who use CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics are featured to ensure call conversions integrate seamlessly into existing sales and marketing processes.
CallTrackingMetrics integrates marketing call tracking with call center management, allowing clients to optimize their inbound leads.
CallTrackingMetrics integrates marketing call tracking with call center management, allowing clients to optimize their inbound leads.
CallTrackingMetrics Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CallTrackingMetrics, and as you may have guessed from the title, this review will tell you more about CallTrackingMetrics’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CallTrackingMetrics Pros : Key Benefits
– Truly unified communications with call, text, chat, and form tracking.
– Detailed marketing attribution down to the keyword thanks to dynamic and reliable insertion of numbers.
– Live phone, chat, and email support available on all plans.
– Analyze conversations as they happen and compare them to campaign performance to inform your business decisions.
– Go beyond tracking and manage calls with our highly customizable, intelligent automation cloud-based solution.
CallTrackingMetrics Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
CallTrackingMetrics Features
Here is the list of the main features of this computer software :
– 2-Way Messaging
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Analytics/ROI Tracking
– Answering Machine Detection
– Archiving & Retention
– Audio Capture
– Auto-Responders
– Automated Responses
– Automated Routing
– Automated Scheduling
– Automatic Call Distribution
– Automatic Transcription
– Blended Call Center
– CRM
Main function & Pro Features
– 2-Way Messaging
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Analytics/ROI Tracking
– Answering Machine Detection
– Archiving & Retention
– Audio Capture
– Auto-Responders
– Automated Responses
– Automated Routing
– Automated Scheduling
– Automatic Call Distribution
– Automatic Transcription
– Blended Call Center
– CRM
CallTrackingMetrics Integrations
CallTrackingMetrics integrates with more than 27 applications & plugins like Stripe, HubSpot CRM and Zoho CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 CallTrackingMetrics integrations
– Google Drive
– Google Docs
– Microsoft Excel
– Slack
– Trello
– Dropbox Business
– Gmail
– WordPress
– Zoom Meetings
– Mailchimp
– Salesforce Sales Cloud
– Acuity Scheduling
– Google Analytics
– Asana
– Basecamp
– Evernote Teams
– Wix
– Shopify
– FreshBooks
– monday.com
CallTrackingMetrics Pricing
The CallTrackingMetrics pricing plan starts from $ 39 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CallTrackingMetrics offers several pricing plans :
– Performance Plan : $ 39,00 per user / per month
– Connect Plan : $ 299,00 per user / per month
– Growth Plan : $ 99,00 per user / per month
– Enterprise Plan : –
– Premium : –
| Performance Plan | Connect Plan | Growth Plan | Enterprise Plan | Premium |
| $39,00 | $299,00 | $99,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
CallTrackingMetrics Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 39,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CallTrackingMetrics is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
calltrackingmetrics is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 800-577-1872
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use CallTrackingMetrics ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like Canada …
This web-based application is recommended for trades : Administrative, Marketing, Sales …
This cloud software is used in the sectors : Hospitals and health care, Construction, Automotive …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Foster Web Marketing, Ezra’S, Plastic Ingenuity, Shelfgenie, Endless, Twilio, Iprospect …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Call Center software, and Most Popular Call Center software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
CallTrackingMetrics Screenshots & Images : UI, dashboard …
CallTrackingMetrics Business Software Pricing
CallTrackingMetrics Features & Overview
CallTrackingMetrics Screenshot
CallTrackingMetrics Screenshot
Videos
Video #1
Video #2
CallTrackingMetrics Reviews
Here is our opinion on CallTrackingMetrics : this is a great call center software to know .
CallTrackingMetrics User Reviews & Ratings
Online and customer reviews of CallTrackingMetrics software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,4/5
Functionality : 4,5/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 78%
User rating Very Good : 20%
User rating Average : 3%
User rating Poor : 1%
User rating Terrible : 1%
Popularity on social networks : 2652 followers on LinkedIn
Your Customer Review on CallTrackingMetrics
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CallTrackingMetrics ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by CALLTRACKINGMETRICS, Inc.
HQ location : Severna Park
Founded in 2012 by Todd Fisher
Total revenue : $14.4M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit calltrackingmetrics.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CallTrackingMetrics is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CallTrackingMetrics Alternatives
If you’re understanding the drawbacks and you’re looking for a CallTrackingMetrics alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare CallTrackingMetrics Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CALLTRACKINGMETRICS | $36 | Per month / user | No |
| CALLRAIL | $45 | Per month / user | Yes |
| VOCALCOLA | $17 | Per month / user | No |
| ZIGGLIO | $ | Per month / user | No |
| QOOQIE | $ | Per month / user | Yes |
| CALLS TO CLIENTS | $58,33 | Per month / user | Yes |
| TRACKMYAD | $99 | Per month / user | No |
| SICLYTICS | $15 | Per month / user | No |
| OUTLEADS | $299 | Per month / user | No |
| $ | Per month / user |
Top 10 Alternatives & Competitors to CallTrackingMetrics
– CallRail
– Kixie PowerCall
– Talkdesk
– Aircall
– 8×8 X Series
– Five9
– PieSync
– intalk io
– Talkdesk
– ReadyMode
You can also take a look at other business apps, like our Bloomfire review and our Creatopy review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to CallTrackingMetrics when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
