Cisco Unified Contact Center Express
Cisco Unified Contact Center Express : Reviews, Pricing, Features & Alternatives
Cisco Unified Contact Center Express is a Call Center Software. Review Cisco Unified Contact Center Express : Overview & Pricing
Cisco Unified Contact Center Express Overview : Features, Pricing, Reviews & Alternatives
Cisco Unified Contact Center Express is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Cisco Unified Contact Center Express is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Business Tools, Support, Sales, and Marketing, Call Center as a Service … …
Cisco Unified Contact Center Express prices are available on demand .
Secure, available and sophisticated contact center software solution
What is Cisco Unified Contact Center Express ?
It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that are easy to deploy and manage. This omnichannel solution is ideal for small to medium sized formal and informal contact centers.
Cisco Unified Contact Center Express Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Cisco Unified Contact Center Express, and as you may have guessed from the title, this review will tell you more about Cisco Unified Contact Center Express’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Cisco Unified Contact Center Express Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Cisco Unified Contact Center Express Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Cisco Unified Contact Center Express Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
Cisco Unified Contact Center Express Integrations
Cisco Unified Contact Center Express may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Cisco Unified Contact Center Express Pricing
The Cisco Unified Contact Center Express pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Cisco Unified Contact Center Express offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Cisco Unified Contact Center Express is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
cisco-unified-contact-center-express is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Cisco Unified Contact Center Express ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
Cisco Unified Contact Center Express Screenshots & Images : UI, dashboard …
Cisco Unified Contact Center Express Business Software Pricing
Cisco Unified Contact Center Express Features & Overview
Cisco Unified Contact Center Express Screenshot
Cisco Unified Contact Center Express Screenshot
Videos
Video #1
Cisco Unified Contact Center Express Reviews
Here is our opinion on Cisco Unified Contact Center Express : this is a fluid call center software to explore .
Cisco Unified Contact Center Express User Reviews & Ratings
Online and customer reviews of Cisco Unified Contact Center Express software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Cisco Unified Contact Center Express
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Cisco Unified Contact Center Express ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by CISCO, Inc. (@Cisco on Twitter)
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit cisco.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Cisco Unified Contact Center Express is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Cisco Unified Contact Center Express Alternatives
If you’re understanding the drawbacks and you’re looking for a Cisco Unified Contact Center Express alternative, there are more than 64 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Cisco Unified Contact Center Express
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
– Nuacom
– Kiamo
– Salesforce Care
– Zendesk Talk
– Easycall Cloud
SaaS alternatives
Avaya : It is a world leader in the contact center market, providing businesses with reliable and scalable communications-centric solutions. It helps companies manage calls, improve customer service and be more competitive.
Ziwo : Single platform for calls and messages. API based with CRM plugins. Connect real, virtual and remote agents with phone numbers in any country.
SupportYourApp : By employing professional contact centers (such as ours) that utilize inbound/outbound telephone and email support, social media management, and administrative support, companies have been able to alleviate the stress of operating their own support team, and in turn take on a lot of weight. from their shoulders. Outsourcing customer support helps startups retain customers while helping them stay ahead of their competitors.
You can also take a look at other business apps, like our 10Duke SDK review and our Autotrack review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Cisco Unified Contact Center Express when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
