Cloud Contact Center
Cloud Contact Center : Reviews, Pricing, Features & Alternatives
Cloud Contact Center is a Call Center Software (free trial available). Review Cloud Contact Center : Overview & Pricing
Cloud Contact Center Overview : Features, Pricing, Reviews & Alternatives
Cloud Contact Center is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Cloud Contact Center is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Customer Service, Contact Center, Call Recording, Customer Communications Management …
Cloud Contact Center prices are available on demand (free trial available).
EVS7 Cloud Contact Center provides electronic voice software solutions accessible from anywhere.
What is Cloud Contact Center ?
Novanet Cloud Contact Center (C3) is a cloud-based inbound and outbound call center solution. It can be used by companies of any size and in any industry. Some features include a WebRTC-based Chrome extension, call tagging, call intercept, and CRM integration. The Self Care Portal allows managers to view and manage their call center operations in real time. It also provides built-in graphical reports to measure agent metrics such as number of calls answered/dialed/abandoned, talk time, average hold time, and agent session breakdown. The solution offers a WebRTC application, which allows agents to log in from anywhere and start making calls. A Click-2-Call feature allows you to capture contact numbers from web pages and place calls on them. The user can order…
Cloud Contact Center Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Cloud Contact Center, and as you may have guessed from the title, this review will tell you more about Cloud Contact Center’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Cloud Contact Center Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Cloud Contact Center Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Cloud Contact Center Features
Here is the list of the main features of this computer software :
– Activity Dashboard
– Agent Interface
– Alerts / Escalation
– Archiving & Retention
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– CRM
– Call Center Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scheduling
– Call Tagging
– Call Transfer
– Campaign Management
– Computer Telephony Integration
– Contact Database
– File Transfer
Main function & Pro Features
– IVR / Voice Recognition
– Inbound Call Center
– Lead Distribution
– Lead Management
– List Management
– Manual Dialer
– Mobile Access
– Multi-Campaign
– Multi-Channel Communication
– Outbound Call Center
– Virtual Assistant
– Predictive Dialer
– Workforce Management
– Preview Dialer
– Progressive Dialer
– Queue Management
– Recording
– Reporting/Analytics
– SMS Messaging
– Third Party Integrations
Cloud Contact Center Integrations
Cloud Contact Center integrates with more than 6 applications & plugins like Dynamics 365, Zoho CRM and Evernote Teams (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Cloud Contact Center integrations
– Evernote Teams
– Zoho CRM
– Dynamics 365
– Freshdesk
– Zendesk
– Kustomer
Cloud Contact Center Pricing
The Cloud Contact Center pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Cloud Contact Center offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Cloud Contact Center is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
cloud-contact-center is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Email / Help Desk, Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Cloud Contact Center ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Health …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
Cloud Contact Center Screenshots & Images : UI, dashboard …
Cloud Contact Center Business Software Pricing
Cloud Contact Center Features & Overview
Cloud Contact Center Screenshot
Videos
Video #1
Cloud Contact Center Reviews
Here is our opinion on Cloud Contact Center : this is a fluid call center software to examine .
Cloud Contact Center User Reviews & Ratings
Online and customer reviews of Cloud Contact Center software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Cloud Contact Center
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Cloud Contact Center ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by CLOUD CONTACT CENTER, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Cloud Contact Center is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Cloud Contact Center Alternatives
If you’re understanding the drawbacks and you’re looking for a Cloud Contact Center alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Cloud Contact Center
– Bitrix24
– Kavkom
– Kixie PowerCall
– Squaretalk
– CloudTalk
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
You can also take a look at other business apps, like our Elements CRM review and our Heyythere review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Cloud Contact Center when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
