CloudTalk.io

CloudTalk.io Overview : Features, Pricing, Reviews & Alternatives

CloudTalk.io is a Sales Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

CloudTalk.io is listed as a Sales Software for companies and is used for Online Meeting, Call Center, Contact Center, Call Recording …

CloudTalk.io price starts from $ 20 per user and per month (free trial available).

Cloud-based call center solution with 50+ advanced calling features, ready to go in a minute. CloudTalk helps 1000+ smart companies like DHL, Electronic Star, Yves Rocher to deliver great customer service and increase sales.

Cloud-based call center software for sales and support teams

What is CloudTalk.io ?

CloudTalk is a smartphone system for sales and customer service teams working in start-ups, growing companies, small and medium-sized businesses, or e-commerce. More than 1,000 satisfied customers such as DHL, Electronic Star or KŠrcher use this software to improve equipment results and the overall customer experience.

To ensure customer success, CloudTalk provides 50+ advanced calling features and seamless integration with your preferred tools (such as CRM, Helpdesk, or eCommerce platforms, etc.).

Get started with a free 14-day trial and see CloudTalk in action. No credit card required.

Remote call center software for sales and customer service teams.

CloudTalk is smart, intuitive, and easy-to-use cloud-based call center software with over 50 advanced features designed to enhance the customer experience. CloudTalk is used by more than 1000 satisfied customers worldwide from companies like DHL, Electronic Star, Yves Rocher.

With CloudTalk, you can provide exceptional phone support to your customers. Whether you’re hiring multiple busy agents or taking infrequent phone calls, we’ll fully adapt to your needs and the size of your business. You no longer need to buy expensive hardware and hire IT administrators. Simply connect your computer, tablet, or smartphone to the Internet and you’re ready to go. All your numbers and branches are manageable from one place.

You can integrate CloudTalk with a wide variety of CRM, eCommerce and helpdesk services like Helpscout, Pipedrive, Shopify, Interphone and many more with just a few clicks. Then your agents see all the relevant information about your customers, all in one place and in real time. By integrating CloudTalk, you simplify the daily lives of your agents and increase their productivity. You can integrate CloudTalk with any information system through the provided CloudTalk API.

With CloudTalk smart metrics, you can monitor and optimize the performance of your customer service and sales team.

Are you tired of boring call center software? Try CloudTalk.io, a next generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at your fingertips… Learn More

Are you tired of boring call center software? Try CloudTalk.io, a next generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at your fingertips… Learn More

Pros & Cons

When it comes to finding the right Sales tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is CloudTalk.io, and as you may have guessed from the title, this review will tell you more about CloudTalk.io’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

CloudTalk.io Pros : Key Benefits

– Record calls and listen to them at any time to monitor team performance from any Internet browser.

– Monitor your sales or customer service team in real time. The call center dashboard allows you to see all the important data about your team.

– Integrate your phone system with the most popular CRM, eCommerce, or helpdesk system like Pipedrive, Helpscount, or Shopify to simplify communication with your customers.

– CloudTalk allows users to add custom labels to contacts and then identify them by their labels.

– Allow agents to tailor their approach and meet the individual needs of callers by creating custom fields to capture the most relevant information and data.

– Create an automated exit ID based on the destination country of the call to call customers from a local number.

– Engage contact center teams with CloudTalk’s editable dashboard, which previews call center metrics on LCD screens in real time, giving agents a live view of statistics such as average wait time, number of callers waiting, service level, agent activity, and more.

– Direct callers to the right department or agent group with a combination of automated call distribution (ACD), IVR menu, and CloudTalk skills-based routing.

CloudTalk.io Cons

– Con : Custom integrations can come at a price.
 

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CloudTalk.io Features

Here is the list of the main features of this computer software :

– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Answering Machine Detection
– Archiving & Retention
– Audio / Video Conferencing
– Auto-Dialer
– Automated Attendant
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– By-Extension Reporting
– CRM
– Call Center Integration
– Call Center Management
– Call Conferencing
– Call Disposition

Main function & Pro Features

– Call Duration
– Call List Management
– Call Logging
– Call Monitoring
– Call Queues
– Call Recording
– Call Reporting
– Call Routing
– Call Screening
– Call Scripting
– Campaign Analytics
– Call Tagging
– Campaign Management
– Call Tracking
– Collaboration Tools
– Call Tracking Metrics
– Commenting/Notes
– Call Transcription
– Communication Management
– Call Transfer

CloudTalk.io Integrations

CloudTalk.io integrates with more than 25 applications & plugins like noCRM.io, Groove and BigCommerce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 CloudTalk.io integrations

– Slack
– Salesforce Sales Cloud
– Shopify
– HubSpot CRM
– Zoho CRM
– Zapier
– Pipedrive
– Freshdesk
– Zendesk
– LiveChat
– LiveAgent
– Intercom
– Google Contacts
– Salesforce Service Cloud
– Nicereply
– Integromat
– Adobe Commerce
– HubSpot Sales Hub
– Help Scout
– Front

CloudTalk.io Pricing

The CloudTalk.io pricing plan starts from $ 20 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

CloudTalk.io offers several pricing plans :

– Starter : $ 20,00 per user / per month
– Essential : $ 25,00 per user / per month
– Expert : $ 40,00 per user / per month
– Enterprise : –
– Premium : –

Starter	Essential	Expert	Enterprise	Premium
$20,00	$25,00	$40,00	–	–
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : $ 20,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

CloudTalk.io is a cloud-based Sales platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

cloudtalk-io is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, Czech …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : Yes

Training options : Documentation, In Person, Live Online, Videos, Webinars …

Industry & Customers

Who use CloudTalk.io ?

This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …

This web-based application is recommended for trades : Sales …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in Call Center Management Software .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)

CloudTalk.io Screenshots & Images : UI, dashboard …

Videos

Video #1

 

CloudTalk.io Reviews

Here is our opinion on CloudTalk.io : this is a great sales software to trust .

CloudTalk.io User Reviews & Ratings

Online and customer reviews of CloudTalk.io software are quite plentiful and overall very positive :

Overall rating : 5/5

Value for money : 4,8/5
Functionality : 4,3/5
Usefulness : 4,9/5
Ease of use : 4,8/5

User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks : 603 followers on Twitter

Your Customer Review on CloudTalk.io

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CloudTalk.io ? What is your likelihood to renew ?
 

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FAQs

Why use a Sales Software ?

Commercial (Sales) software helps companies manage their sales cycle, thanks to the management of contacts and prospects, the management of proposals, the preparation of quotes, the conclusion of transactions. The solution automates sales procedures and helps measure key sales metrics such as conversion rate, bounce rate, and lead times.

According to various sources, most used business software are : Five9 (market share : 14,60%), HubSpot Sales (14,10%), Asset Bank (11,90%), DealerSocket (8,00%), NICE Performance Management (7,90%), IBM Sales Performance Management (5,70%), PandaDoc (2,60%), Velocify (2,30%), SalesLoft (2,20%), LinkedIn Sales Navigator (2,10%), Altify (1,80%), ClearSlide (1,50%), Speak2leads (1,50%), BrandMaker (1,40%), Allego (1,40%), CoreIMS (1,40%), Optymyze (1,40%), Mantis (1,10%), DiscoverOrg (1,10%), Qstream (1,10%)

Main functions are : Sales management, Sales force automation, Enabling sales, Sales forecasts and analyzes, Lead management, Contact management

Main characteristics are : Calculate Commissions, Online Commission Statement, Free Sales Commission Software, Hosted Sales Commissions, On-Demand Sales Commission Software, Online Sales Compensation, Pay for Performance, Saas, Sales Commission Automation, Incentive for sale on the web, Sales commission software for small businesses, Variable compensation, sales commission, sales representative, commission rates, sales representatives, representative software, representatives, sales tracking, reporting software on sales, program softwareaffiliate, saas commission accounting, hosted incentive management, marketing campaigns, performance tracking, Real-time content, Personal content channel for each user, Services, ifttt integration, presentation

Sales Software Average Price : from $ 0,30 to $ 590,00 with an average price of $ 231,09 . We have identified more than 3352 competitors on the market.

Company details

Developed by CLOUDTALK, Inc. (@CloudTalk_io on Twitter)
HQ location : Slovakia
Founded in 2018 by Victor V
Total revenue : $5.1M
Fundings : $8.8M

Industry : B2B SaaS company
Software Category : Sales Software
Schema : SoftwareApplication > BusinessApplication

Tags : audio conference | auto dialer | auto dialer | cloud call center | cloud contact center software | call center | click-to-call solution | call | call recording | call tracking …
Website : visit cloudtalk.io

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on CloudTalk.io is independent in order to highlight the strengths and weaknesses of this Sales Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

CloudTalk.io Alternatives

If you’re understanding the drawbacks and you’re looking for a CloudTalk.io alternative, there are more than 329 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

 

Top 10 Alternatives & Competitors to CloudTalk io

– Aircall
– JustCall
– Talkdesk
– RingCentral MVP
– Freshdesk Contact Center
– Infobip
– Super Receptionist
– Kaleyra
– SuperReceptionist
– Servetel

You can also take a look at other business apps, like our Qualtrics CustomerXM review and our KnowledgeOwl review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Sales Software to find out which one is right for your needs. Discover how these Sales Software compare to CloudTalk.io when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

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