CloudTalk
CloudTalk : Reviews, Pricing, Features & Alternatives
$30.00
CloudTalk is a Call Center Software. Price : $30 (free trial available). Review CloudTalk : Overview & Pricing
CloudTalk Overview : Features, Pricing, Reviews & Alternatives
CloudTalk is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CloudTalk is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center …
CloudTalk price starts from $ 30 per user and per month (free trial available).
Powerful virtual phone system for businesses
What is CloudTalk ?
CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system is easily adapted to the needs and size of the company. Voice features help enhance the customer support team with advanced features like call queuing, call recording, short numbers, or call masking. The tool’s intelligent call routing ensures that calls are routed to the correct agents based on custom criteria. Businesses can increase the productivity of their staff, teams, or departments with outbound call center features such as click-to-call, call notes, transfer, predictive dialer, or agent call status. CloudTalk can also be integrated with existing CRM tools, help desk, and eCommerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reports, sentiment and emotion analysis, and more. Some other tools ensure better and easier management, including security, unlimited simultaneous calls, responsive web management, and multilingual phone.
What is Cloud Talk? CloudTalk is a remote business telephony solution that offers a range of advanced calling features to enhance your communication system. It is a cloud-based call center management software that streamlines communication between team members and customers. Some of its main features include managing incoming/outgoing calls, providing personalized assistance to premium customers, as well as recording voice messages and interactions. It is mainly used to answer customer calls through automatic call distribution. CloudTalk can be directly integrated with other CRM software, providing agents with more information so they can be more effective in addressing customer concerns. While offering seamless integration, CloudTalk provides detailed real-time reporting, an easy-to-use interface, and high-quality sound and audio. The system’s call center analytics provide real-time data that enables teams to measure and evaluate the performance of their interaction with customers. To date, the call center solution has web and mobile applications for Android, iOS, Windows, Mac and Linux.
CloudTalk is a user-centric smartphone system that offers more than 50 advanced calling features. The software is primarily used by customer support and sales teams working in startups, SMEs, or e-commerce. Get started with a FREE 14-day trial. Accessible via a navigateur et des applications de bureau, CloudTalk permet aux quipes de vente et des centers d’appels de passer et de recevoir des appels n’importe ou, sur n’importe quel appareil, avec des internationaux numbers de plus 80 countries around the world. Some of the main features of CloudTalk include: basic call functionality, automated call distribution, interactive voice response, real-time customer map, custom reports, click-to-call, call statistics, real-time dashboard, calls in conference and many more. CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM and Magento) with one-click pre-built integrations and can be connected to any another tool through an open API. Teams always have access to up-to-date information on all platforms. Agents can see all customer details before answering the call and make the call more personalized and faster.
CloudTalk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CloudTalk, and as you may have guessed from the title, this review will tell you more about CloudTalk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CloudTalk Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
CloudTalk Cons
– Con : Custom integrations can come at a price.
CloudTalk Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– Live Chat
– Queue Management (Calls)
– Call Monitoring
– Inbound Call Center
– Progressive Dialer
– IVR Support
– Concurrency Support
– Predictive Dialer
– Auto Call Recording
– Cloud Services
– Call Tracking Features
– Ivr Features
– VoIP Features
– Call Scripting
– Call Logging
– Escalation Management
– Queue Management
– Call Recording
– Interactive Voice Response
Main function & Pro Features
– Outbound Call Center
– Live Chat
– Queue Management (Calls)
– Call Monitoring
– Inbound Call Center
– Progressive Dialer
– IVR Support
– Concurrency Support
– Predictive Dialer
– Auto Call Recording
– Cloud Services
– Call Tracking Features
– Ivr Features
– VoIP Features
– Call Scripting
– Call Logging
– Escalation Management
– Queue Management
– Call Recording
– Interactive Voice Response
CloudTalk Integrations
CloudTalk integrates with more than 2 applications & plugins like LiveAgent and Zoho CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 CloudTalk integrations
– LiveAgent
– Zoho CRM
– Pipedrive
– Salesforce
– Microsoft Dynamics
– Slack
– amoCRM
– CloudTalk Live for Intercom Messenger
– Front
– LiveAgent
– Freshdesk
– Shopify
– BigCommerce
– Contact import
– Integromat
– HubSpot
– Zoho CRM
– Copper
– noCRM
– Zendesk Sell
– Kustomer
– Intercom
CloudTalk Pricing
The CloudTalk pricing plan starts from $ 30 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CloudTalk offers several pricing plans :
– Starter : $ 30,00 per user / per month
– Essential : $ 50,00 per user / per month
– Expert : –
– Custom : –
– Premium : –
| Starter | Essential | Expert | Custom | Premium |
| $30,00 | $50,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
CloudTalk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 30,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CloudTalk is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
cloudtalk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1 888-487-1675
Training options : …
Industry & Customers
Who use CloudTalk ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
CloudTalk Screenshots & Images : UI, dashboard …
CloudTalk Business Software Pricing
CloudTalk Features & Overview
CloudTalk Screenshot
Videos
Video #1
Video #2
CloudTalk Reviews
Here is our opinion on CloudTalk : this is an excellent call center software to recommend .
CloudTalk User Reviews & Ratings
Online and customer reviews of CloudTalk software are quite plentiful and overall very positive :
Overall rating : 4,25
Value for money : 4,25
Functionality : 4,3
Usefulness : 4,6/5
Ease of use : 4,25
User rating Excellent : 72%
User rating Very Good : 27%
User rating Average : 4%
User rating Poor : 2%
User rating Terrible : 5%
The main benefits of CloudTalk are advanced call center features, intelligent call routing, quality statistics and monitoring features.
Popularity on social networks : 852 followers on LinkedIn
Your Customer Review on CloudTalk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CloudTalk ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Sales outsourcing software is commercial software suitable for managing sales providers.
Main functions are : Business management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Call Center Software Review
Company details
Developed by CLOUDTALK, Inc.
HQ location : New York
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit cloudtalk.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CloudTalk is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CloudTalk Alternatives
If you’re understanding the drawbacks and you’re looking for a CloudTalk alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare CloudTalk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CLOUDTALK | $25 | Per month / user | Yes |
| TWILIO FLEX | $1 | Per month / user | Yes |
| JUSTCALL | $20 | Per month / user | Yes |
| RINGCENTRAL OFFICE | $19,99 | Per month / user | Yes |
| DIALPAD TALK | $15 | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| AIRCALL | $30 | Per month / user | Yes |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| BRIGHT PATTERN | $ | Per month / user | No |
Top 10 Alternatives & Competitors to CloudTalk
– Twilio Flex
– JustCall
– RingCentral Office
– Dialpad Talk
– TalkDesk
Free Alternatives to CloudTalk
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our Genesys PureEngage review and our Druva inSync review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to CloudTalk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
