contactSPACE
contactSPACE : Reviews, Pricing, Features & Alternatives
$149.00
contactSPACE is a Call Center Software. Price : $149. Review contactSPACE : Overview & Pricing
contactSPACE Overview : Features, Pricing, Reviews & Alternatives
contactSPACE is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
contactSPACE is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Donation Management, Contact Center, Auto Dialer, Call Center …
contactSPACE price starts from $ 149 per user and per month .
contactSPACE is cloud-based contact center software for SMBs.
Get better results with less effort
Telemarketing software that makes it easy to get in touch with the customer, so your team can focus on selling. Effortlessly increase your team’s productivity by leveraging the world’s easiest-to-use contact software. Take control and design the perfect agent interface with our drag-and-drop visual editor.
What is contactSPACE ?
contactSPACE is efficient automated contact center software with a host of innovative features. With this software, you can keep each call personalized and on message. Plus, you can make the most appropriate contact at a specific time to get the best results with more conversations and less effort. If you are not satisfied with the default interface, this software allows you to take control and build the best agent interface you want; thanks to the visual drag and drop editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily customizable IVRs, dialers, call queues, and professional routing to deliver a seamless experience for consumers in your contact center. On top of that, you can use PCI compliant phone payments,
contactSPACE is a cloud-based contact center software solution that offers customizable CallGuides, campaign creation tools, performance monitoring dashboards, multiple auto-dialing modes, contact filters, and more. The solution has multi-channel communication capabilities including phone, email, SMS, and live chat, and supports inbound, outbound, and mixed initiatives.
Revolutionize contact center performance with our cloud-based software solution. contactSPACE provides a simpler experience for users and agents.
What is contactSPACE? contactSPACE is highly intuitive call center software with AI-powered tools and features for seamless handling of incoming and outgoing calls. Its tools make it easy for companies to provide agents with fully customized workflows, dashboards, and systems. It is ideal for companies that want to develop and operate an enterprise-grade call center system. Call center companies that want to focus on rigorous evaluation of agent performance and overall monitoring of team performance will find its advanced analytics tools beneficial. contactSPACE provides tools to start and manage webRTC phones. It allows you to record calls and use multifunctional dialing mechanisms that can be set to preview or progressive mode. All contactSPACE tools are also fully customizable. Its suite of analytics tools includes speech analysis and quality control features. In addition, contactSPACE comes with a built-in tool for CRM integration.
contactSPACE Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is contactSPACE, and as you may have guessed from the title, this review will tell you more about contactSPACE’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
contactSPACE Pros : Key Benefits
– The integrated automated agent is a workflow-based interactive voice response (IVR) system that can be used to handle incoming calls, complete sales processes, sell or promote deals, and more.
– Easy to use
– Automated confirmation emails can be sent to contacts with a single click, and SMS messages can be sent to confirm reservations, schedules, or share links during or after calls.
– Quick to implement
– Live chat can be used for both inbound and outbound campaigns, users can create answer templates for FAQs, and support up to 6 simultaneous active chats per agent.
– easy to maintain
– Team performance can be monitored in real time through KPI dashboards, and team leaders can listen in on calls, whisper and intervene when needed.
– Increase agent productivity and call rate
– Enhance agent conversations with workflow-based CallGuides
contactSPACE Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
contactSPACE Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Activity Tracking
– Inbound Call Center
– Agent Interface
– Progressive Dialer
– Alerts / Escalation
– IVR Support
– Alerts/Notifications
– Concurrency Support
– Answering Machine Detection
– Predictive Dialer
– Appointment Scheduling
– Auto Call Recording
– Auto-Dialer
Main function & Pro Features
– Automated Routing
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
– Call Scripting
– Call Tracking
– Call Transfer
– Callback Scheduling
– Caller ID
– Campaign Analytics
contactSPACE Integrations
contactSPACE integrates with more than 16 applications & plugins like Zoho CRM, HubSpot CRM and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 contactSPACE integrations
– Salesforce Sales Cloud
– HubSpot CRM
– Zoho CRM
– Zendesk
– Campaign Monitor
– Keap
– NetSuite
– Salesforce Platform
– Blackbaud Financial Edge NXT
– SugarCRM
– Blackbaud CRM
– Blackbaud Fundraising
– daisee
– Stripe Payments
– Salesforce
– Campaign Monitor
contactSPACE Pricing
The contactSPACE pricing plan starts from $ 149 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
contactSPACE offers several pricing plans :
– Silver : $ 149,00 per user / per month
– Gold : $ 189,00 per user / per month
– Platinum : $ 249,00 per user / per month
– Diamond : $ 239,00 per user / per month
– Premium : –
| Silver | Gold | Platinum | Diamond | Premium |
| $149,00 | $189,00 | $249,00 | $239,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
contactSPACE Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : $ 149,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
contactSPACE is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
contactspace is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : 1300 360 553
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use contactSPACE ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Skills Certified, Ourtel, MonDial, Astia, Public Outreach, GiveTel …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
contactSPACE Screenshots & Images : UI, dashboard …
contactSPACE Business Software Pricing
contactSPACE Features & Overview
contactSPACE Screenshot
Videos
Video #1
contactSPACE Reviews
Here is our opinion on contactSPACE : this is a great call center software to trust .
contactSPACE User Reviews & Ratings
Online and customer reviews of contactSPACE software are quite plentiful and overall very positive :
Overall rating : 4
Value for money : 4
Functionality : 4,05
Usefulness : 4,2/5
Ease of use : 4
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of contactSPACE are full customization, advanced analytics, speed, ease of use, and cost reduction.
Popularity on social networks : 950 followers on LinkedIn
Your Customer Review on contactSPACE
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend contactSPACE ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by CONTACTSPACE, Inc. (@contactSPACE1 on Twitter)
HQ location : Australia
Founded by David Dick
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit contactspace.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on contactSPACE is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
contactSPACE Alternatives
If you’re understanding the drawbacks and you’re looking for a contactSPACE alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare contactSPACE Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CONTACTSPACE | $105 | Per month / user | No |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| BRIGHT PATTERN | $ | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
| FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to contactSPACE
– Kixie PowerCall
– Alvaria CX Suite
– PhoneBurner
– LeadDesk
– Five9
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
Free Alternatives to contactSPACE
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our Easycall Cloud review and our iPresso review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to contactSPACE when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
