Customer Thermometer
Customer Thermometer : Reviews, Pricing, Features & Alternatives
$9.00
Customer Thermometer is an User Satisfaction Software. Price : $9 (free trial available). Review Customer Thermometer : Overview & Pricing
Customer Thermometer Overview : Features, Pricing, Reviews & Alternatives
Customer Thermometer is an User Satisfaction Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Customer Thermometer is listed as a User Satisfaction Software and Customer Satisfaction Software for companies and is used for Survey, Customer Engagement, NPS, Review Management …
Customer Thermometer price starts from $ 9 per user and per month (free trial available).
Customer Thermometer is a customer satisfaction survey that customers can complete from their inbox.
Generate surveys in 2 minutes on the go
What is Customer Thermometer ?
Customer Thermometer is an interactive customer satisfaction survey application trusted by over 10,000 teams located in different parts of the world. The unique email survey management tools available at enable an 80% increase in response rate and a significant reduction in targeted customer churn at the same time. Companies like Hindustan Uniliver, Total, Adobe, BBC Worldwide, Loreal and NHS use Customer Thermometer to streamline their business management tasks across multiple platforms on the go. The app makes available a 2-minute survey module that can be used to optimize different types of surveys, such as Net Promoter Score Surveys, Connection Satisfaction Surveys, Salesforce Satisfaction Surveys, Outlook Signature Surveys, Surveys Zendesk Satisfaction Survey, Slack Integration Surveys, Gmail Signature. surveys, customer satisfaction surveys, table surveys and more. Furthermore, the data stored in the Customer Thermometer app is absolutely secure and protected by GDPR requirements. Eliminating unnecessary security leaks and data theft.
Customer Thermometer is the only one-click customer satisfaction and employee retention survey that can be answered from your inbox, giving you unprecedented response rates.
Customer Thermometer Review : Pros & Cons
Pros & Cons
When it comes to finding the right User Satisfaction tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Customer Thermometer, and as you may have guessed from the title, this review will tell you more about Customer Thermometer’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Customer Thermometer Pros : Key Benefits
– You see a long sound and your heart sinks. Not with the customer’s thermometer! If you want to get feedback from more of your customers and want to be able to track individual feedback from real people, Customer Thermometer is for you.
– Clients from all over the world trust us. From banks to bakeries, from multinationals to individual traders, on every continent, every day. Our users are help desks, customer support and success teams, CX executives and C-level decision makers. We support all languages. Our surveys receive responses from more than 170 countries.
– Here are 10 other benefits:
– You get world-class, award-winning support from our “Ministry of Magic.” We have always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer _ to allow our customers to rate our feedback, which helps us continually improve.
– Our response rates exceed industry averages (80% and above). Clicking a single response in an email is a pleasant experience. As a result, we get incredible response rates for our clients.
– We will prevent your customers from leaving. Customer Thermometer helps you understand what your customers are thinking before they leave you unannounced. It’s great for customer retention, allowing you to create conversations with customers, meet and exceed expectations, even win proposals by showcasing your feedback mechanism as a customer service differentiator!
– Your customers will love to come back to give their opinion. No more long questionnaires and survey fatigue. Make recipients smile, not complain. Customer Thermometer’s one-click approach never bothers anyone. Customers respond directly from email: the most appropriate mechanism for customers to praise or complain (which is not bad).
– Our platform allows you to request feedback on ANY type of email. With 4 modes of operation, the Customer Thermometer offers complete flexibility in how you solicit feedback from your customers, partners or employees. Add thermometers to third party applications such as help desk or CRM systems. Add them to your teams’ email signatures to receive ad-hoc feedback. You can also upload your contact lists and send an email directly to Thermometers. You can even add our feedback buttons to tablets for in-person and event feedback.
– You can configure triggers, alerts, and closed loops after responses. The click is just the beginning. When a response arrives, react quickly by creating alerts and triggering workflows. We support email alerts, rewrite assessments in Zendesk, Salesforce, and many other platforms, as well as webhooks to trigger workflows or send response data externally.
– We’ll keep you well informed with best practice guides, how-to resources, and other valuable content to help you achieve your strategic goals. We care about the success of our clients: helping our clients achieve their customer experience goals.
Customer Thermometer Cons
– Con : Custom integrations can come at a price.
Customer Thermometer Features
Here is the list of the main features of this computer software :
– 360 Degree Feedback
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Anonymous Feedback
– Behavior Tracking
– Benchmarking
– CES Survey Structure
– CSAT Survey Structure
– Churn Management
– Collaboration Tools
– Commenting/Notes
– Complaint Monitoring
– Customer Database
– Customer Experience Management
– Customer Journey Mapping
– Customizable Branding
– Customizable Fields
Main function & Pro Features
– Customizable Questions
– Customizable Reports
– Customizable Templates
– Dashboard
– Data Analysis Tools
– Data Import/Export
– Data Visualization
– Email Management
– Email Marketing
– Email Reminders
– NPS of Employees
– Engagement Tracking
– Negative Feedback Management
– Event Triggered Actions
– Offline Response Collection
– Feedback Management
– Performance Metrics
– Knowledge Management
– Pulse Surveys
– Mobile Survey
Customer Thermometer Integrations
Customer Thermometer integrates with more than 28 applications & plugins like Spiceworks, WooCommerce and NetSuite (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Customer Thermometer integrations
– Google Docs
– Slack
– Microsoft 365
– Gmail
– Mailchimp
– Salesforce Sales Cloud
– Asana
– Shopify
– Zapier
– Freshdesk
– Zendesk
– ActiveCampaign
– Zoho Desk
– LiveAgent
– Microsoft Power BI
– Intercom
– TeamSupport
– SolarWinds Service Desk
– Microsoft Outlook
– Campaign Monitor
Customer Thermometer Pricing
The Customer Thermometer pricing plan starts from $ 9 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Customer Thermometer offers several pricing plans :
– Runner : $ 9,00 per user / per month
– Jumper : $ 29,00 per user / per month
– Flyer : $ 49,00 per user / per month
– Mach 1 : $ 159,00 per user / per month
– Premium : –
| Runner | Jumper | Flyer | Mach 1 | Premium |
| $9,00 | $29,00 | $49,00 | $159,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Customer Thermometer Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No free plan
Freemium : Freemium
Starting price : $ 9,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Customer Thermometer is a cloud-based User Satisfaction platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
customer-thermometer is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +44 20 8242 6445
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Customer Thermometer ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Adobe, BBC Worldwide, Unilever, Total, BT, Loreal, NHS …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
Customer Thermometer Screenshots & Images : UI, dashboard …
Customer Thermometer Business Software Pricing
Customer Thermometer Features & Overview
Customer Thermometer Screenshot
Videos
Video #1
Video #2
Customer Thermometer Reviews
Here is our opinion on Customer Thermometer : this is a great user satisfaction software to advise .
Customer Thermometer User Reviews & Ratings
Online and customer reviews of Customer Thermometer software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,9/5
Functionality : 4,7/5
Usefulness : 4,9/5
Ease of use : 4,9/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 1350 followers on Twitter
Your Customer Review on Customer Thermometer
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Customer Thermometer ? What is your likelihood to renew ?
FAQs
Why use a User Satisfaction Software ?
User Satisfaction Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : print, print, cloud print, cloud print
We have identified more than 1 competitors on the market.
User Satisfaction Software Review
Company details
Developed by CUSTOMER THERMOMETER, Inc. (@CustThermometer on Twitter)
HQ location : United Kingdom
Founded :
Total revenue : $1M-$10M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Satisfaction Software > User Satisfaction Software
Schema : SoftwareApplication > BusinessApplication
Tags : communications | consumer engagement | company and business | customer experience | customer satisfaction | customer satisfaction survey | customer support tools | customer survey | email survey | email marketing …
Website : visit customerthermometer.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Customer Thermometer is independent in order to highlight the strengths and weaknesses of this User Satisfaction Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Customer Thermometer Alternatives
If you’re understanding the drawbacks and you’re looking for a Customer Thermometer alternative, there are more than 14 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Customer Thermometer Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CUSTOMER THERMOMETER | $29 | Per month / user | No |
| SURVEYMONKEY | $25 | Per month / user | Yes |
| QUESTIONPRO | $129 | Per month / user | Yes |
| SOGOSURVEY | $25 | Per month / user | Yes |
| ALCHEMER | $49 | Per month / user | Yes |
| SURVEYGIZMO | $25 | Per month / user | Yes |
| SURVEYSPARROW | $19 | Per month / user | Yes |
| SURVIO | $18,33 | Per month / user | No |
| SMARTSURVEY | $ | Per month / user | Yes |
| QUICKTAPSURVEY | $41 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Customer Thermometer
– GetFeedback
– Freshdesk
– Survicate
– Medallia Experience Cloud
– Qualaroo
– Princity
– Eprint Mis
– Printix
– Wings Accounting
– Brieferr
Free Alternatives to Customer Thermometer
– QuestionPro
– SoGoSurvey
– SurveySparrow
You can also take a look at other business apps, like our Emplo review and our ScaleFactor review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Satisfaction Software to find out which one is right for your needs. Discover how these User Satisfaction Software compare to Customer Thermometer when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
