Dexem
Dexem : Reviews, Pricing, Features & Alternatives
Dexem is a Live Chat Software. Review Dexem : Overview & Pricing
Dexem Overview : Features, Pricing, Reviews & Alternatives
Dexem is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Dexem is listed as a Live Chat Software and Collaboration Software for companies and is used for Operations and productivity Communications Live chat and instant messagings …
Dexem prices are available on demand .
Dexem provides tools to create, deploy, and manage hosted call routing and IVR applications.
What is Dexem ?
Dexem’s Voice Publisher cloud platform helps build and manage state-of-the-art call routing, hosted IVR, and call tracking applications. Dexem’s voice customer contact solutions help millions of people call thousands of businesses around the world.
Measure phone call conversions from marketing campaigns with call tracking solution. Analyze the visitor’s journey before they call and even the AdWords keywords they entered. Then integrate that data with tools to get a true 360° view.
Dexem produces software products to help companies optimize their clients’ call flows in SaaS.
Thanks to its products, call monitoring, call manager and IVR in the cloud, it helps manage and analyze the phone calls of your customers and prospects.
Dexem Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Dexem, and as you may have guessed from the title, this review will tell you more about Dexem’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Dexem Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Dexem Cons
– Con : Not always the cheapest option : Live Chat Software average cost is $ 31,24 .
– Con : Custom integrations can come at a price.
Dexem Features
Here is the list of the main features of this computer software :
– Import – Export data
– Products catalogue
– Customer management
– Management of product sheets
– Product management
– Queue Management (Calls)
– Call Monitoring
– Concurrency Support
– Predictive Dialer
– IVR Support
– Outbound Call Center
– Live Chat
– Auto Call Recording
– Inbound Call Center
– Progressive Dialer
– Filters
– Progress graph
– Data import/export
– Online data playback
– Activity monitoring
Main function & Pro Features
– Group management
– VoIP phone calls
– Voice encryption
– Call recording
– Contacts manager
– Voicemail
– Forwarding mobile phone calls
– Answer and automatic transfer
– Promotions management
– Package tracking
– Blacklist
– Call comments
– Send voice messages by email
– Call queue management
– Incoming lines management
– Management simultaneous calls
– Call center opening hours
– API, Web service
– Mac OS compatible
– Windows OS compatible
Dexem Integrations
Dexem integrates with more than 3 applications & plugins like Microsoft Excel, HubSpot CRM and Adobe Analytics (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Dexem integrations
– Adobe Analytics
– HubSpot CRM
– Microsoft Excel
Dexem Pricing
The Dexem pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Dexem offers several pricing plans :
– Basic : Price on demand
– Pro : Price on demand
– Company : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Basic | Pro | Company | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Dexem is a cloud-based Live Chat platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
dexem is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1 (877) 883-1005.
Training options : …
Industry & Customers
Who use Dexem ?
This software package is tailored to business needs : Craftsman, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Peterson, Domusvi, Yumens, Clioea, Air France, Bnp Paribas, Caisse D’Epargne …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Dexem Screenshots & Images : UI, dashboard …
Dexem Business Software Pricing
Dexem Features & Overview
Dexem Screenshot
Dexem Screenshot
Videos
This video is no longer available
Dexem Reviews
Here is our opinion on Dexem : this is a simple live chat software to experiment .
Dexem User Reviews & Ratings
Online and customer reviews of Dexem software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 40%
User rating Average : 30%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks : 1723 followers on Twitter
Your Customer Review on Dexem
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Dexem ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by DEXEM, Inc. (@Dexem on Twitter)
HQ location : France
Founded in 2000 by Alain Jaouen
Total revenue : $1.4M
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : Messaging Chat | FrenchTech SAAS software | Calling Number Setup | Tailor-made call flow | Visitor journey before the call | Excel and CSV export | Webhooks | SAAS software …
Website : visit dexem.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Dexem is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Dexem Alternatives
If you’re understanding the drawbacks and you’re looking for a Dexem alternative, there are more than 50 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Dexem Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DEXEM | $ | Per month / user | No |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| BRIGHT PATTERN | $ | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
| FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Dexem
– Reve Chat
– Tailai
– Drift
– Olark
– Optimails
– Place
– Zendesk Chat
– Moovapps Team
– Orchestration
– Oggchat Live Chat
Free Alternatives to Dexem
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our Easicrm review and our Codecademy review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Dexem when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
