DigitalGenius
DigitalGenius : Reviews, Pricing, Features & AlternativesDigitalGenius is a Social Media Support Software. Review DigitalGenius : Overview & Pricing
DigitalGenius Overview : Features, Pricing, Reviews & Alternatives
DigitalGenius is a Social Media Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
DigitalGenius is listed as a Social Media Support Software and Customer Service & Support Software for companies and is used for Customers Support Social customer supports …
DigitalGenius prices are available on demand .
DigitalGenius brings practical applications of artificial intelligence to the customer service operations of global companies.
What is DigitalGenius ?
Developer of an AI platform designed to bring practical applications of deep learning and AI to customer service operations. The company’s Human+AI customer service platform analyzes incoming messages, predicts metadata, routes cases, provides agents with accurate suggestions, and automates responses to increase the quality and efficiency of customer service conversations across channels. text communication such as email, chat, social networks. media networks and mobile messaging, enabling companies to expand their customer service operations and meet and exceed growing customer expectations.
DigitalGenius brings practical applications of artificial intelligence to the customer service operations of global companies.
Pros & Cons
When it comes to finding the right Social Media Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is DigitalGenius, and as you may have guessed from the title, this review will tell you more about DigitalGenius’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
DigitalGenius Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
DigitalGenius Cons
– Con : Custom integrations can come at a price.
DigitalGenius Features
Here is the list of the main features of this computer software :
– Multi-Channel Communication
– Knowledge Base
– Live Chat
– Document Storage
– Known Issue Management
– Automated Routing
– Macros (Templated Responses)
– Alerts (Escalation)
– Incident Management
– Customizable Branding
– Contract (SLA Management)
– Ticket Management
– Self Service Portal
– Social Media Integration
– Surveys & Feedback
– Community Forums
Main function & Pro Features
– Cloud Services
DigitalGenius Integrations
DigitalGenius may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
DigitalGenius Pricing
The DigitalGenius pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
DigitalGenius offers several pricing plans :
– Digital Genius : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Digital Genius | Start | Professional | Enterprise | Premium |
Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
DigitalGenius is a cloud-based Social Media Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
digitalgenius is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use DigitalGenius ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
DigitalGenius Screenshots & Images : UI, dashboard …
Videos
Video #1
Video #2
DigitalGenius Reviews
Here is our opinion on DigitalGenius : this is a simple social media support software to experiment .
DigitalGenius User Reviews & Ratings
Online and customer reviews of DigitalGenius software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks : 6361 followers on LinkedIn
Your Customer Review on DigitalGenius
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend DigitalGenius ? What is your likelihood to renew ?
FAQs
Why use a Social Media Support Software ?
Social media customer support software is all about listening and proactively responding to support issues on social media. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response Ð certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this case. specific use. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms.
According to various sources, most used business software are : Zendesk Support (market share : 1,80%)
Main functions are : Analytic, chat bots, Organization management, Planning and publishing, CRM, CRM
Main characteristics are : SAAS software, SAAS software, social customer service, customer support, customer feedback, customer feedback, help desk, knowledge base, customer feedback, customer service, customer support, customer feedback, Improve customer service, customer communication management, ticketing, customer service software
We have identified more than 19 competitors on the market.
Company details
Developed by DIGITALGENIUS, Inc.
HQ location : London
Founded in 2013 by Bodgan Maksak
Total revenue : $447.8K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Social Media Support Software
Schema : SoftwareApplication > SocialNetworkingApplication
Tags : …
Website : visit digitalgenius.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on DigitalGenius is independent in order to highlight the strengths and weaknesses of this Social Media Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
DigitalGenius Alternatives
If you’re understanding the drawbacks and you’re looking for a DigitalGenius alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare DigitalGenius Pricing Against Competitors
Software | Starting Price | Billed | Free Trial |
DIGITALGENIUS | $ | Per month / user | No |
ZOHO DESK | $14 | Per month / user | Yes |
SYSAID | $ | Per month / user | Yes |
LIVEAGENT | $15 | Per month / user | Yes |
TEAMSUPPORT | $ | Per month / user | Yes |
HELP SCOUT | $20 | Per month / user | Yes |
OSTICKET | $9 | Per month / user | Yes |
JITBIT HELPDESK | $24 | Per month / user | Yes |
FRESHDESK | $15 | Per month / user | Yes |
KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to DigitalGenius
– Buffer Reply
– Attensity
– Dimelo Mobile
– Dimelo Social
– Sparkcentral
– Swat io
– DigitalGenius
– Cisco SocialMiner
– Zendesk Support
– CX Company
Free Alternatives to DigitalGenius
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our DigitalPersona Atlus review and our DigitalPUSH review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Social Media Support Software compare to DigitalGenius when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !