Genesys Cloud CX
Genesys Cloud CX : Reviews, Pricing, Features & Alternatives
$75.00
Genesys Cloud CX is a Collaborative Workspaces Software. Price : $75 (free trial available). Review Genesys Cloud CX : Overview & Pricing
Genesys Cloud CX Overview : Features, Pricing, Reviews & Alternatives
Genesys Cloud CX is a Collaborative Workspaces Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Genesys Cloud CX is listed as a Collaborative Workspaces Software and Collaboration Software for companies and is used for VoIP, Help Desk, Collaboration, Customer Experience …
Genesys Cloud CX price starts from $ 75 per user and per month (free trial available).
Genesys Cloud CX is an easy-to-use, fast-to-deploy, cloud-based contact center and employee collaboration solution designed for rapid innovation.
What is Genesys Cloud CX ?
The industry-first Genesys Cloud CX platform was built entirely on a microservices multitenant cloud architecture, enabling not only rapid deployment options, but also continuous delivery of new features, as well as unmatched scalability and reliability. The Genesys Cloud CX platform is an omnichannel contact center and unified communications solution that transforms calls, emails, chats, texts, and social expressions into one seamless conversation and dialogue with the customer. The solution deploys at lightning speed for fast ROI and instant scalability.
Genesys Cloud CX Review : Pros & Cons
Pros & Cons
When it comes to finding the right Collaborative Workspaces tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Genesys Cloud CX, and as you may have guessed from the title, this review will tell you more about Genesys Cloud CX’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Genesys Cloud CX Pros : Key Benefits
– Call centers have achieved a return on investment of 571% with the Cloud solution: get a return on your investment in less than 3 months.
– The power to grow: With any software, you need the performance power and foundation to stand the test of time. Cloud Platform gives you a robust environment designed to grow with you and your customers’ needs.
– Easy to deploy, easy to use: An intuitive interface lets you set up your account, integrate with the systems you already use, and start using the cloud solution today-no complicated setup or training required.
– Work better as a team: Bring your team together across all channels. With every part of the customer conversation in one place, you can create lasting collaboration and clarity that brings people together.
– Unlimited Channel Browsing: Designed from the ground up to be omnichannel, the cloud follows the conversation everywhere, so you always have the data you need to respond quickly. Wherever customers send you messages, we’ve got you covered.
– Anticipate future needs: No one can predict the future. But with upgradable software, rapidly changing technology, and real-time data analytics, rest easy knowing you can anticipate consumer trends and be prepared for future technology changes.
– Total Transparency – In the fast-paced world of customer service, the last thing you need is for your contact center software to crash. We are here to make sure that never happens. The Cloud team is committed to performance transparency. That’s why we provide simple SLAs and a public status page with live updates and proactive notifications.
– Discover trends in customer data: When you have all the information, you can approach customers with empathy and understanding. The cloud helps you capture and track trends in data, giving you insights to make human decisions that impact your business.
Genesys Cloud CX Cons
– Con : Not always the cheapest option : Collaborative Workspaces Software average cost is $ 33,26 .
– Con : Custom integrations can come at a price.
Genesys Cloud CX Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Appointment Management
– Auto-Dialer
– Auto-Responders
– Automated Routing
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Calendar Management
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
Main function & Pro Features
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
– Call Scripting
– Call Tracking
– Call Transfer
– Callback Scheduling
– Caller ID
– Campaign Analytics
– Customer Database
– Campaign Management
– Customer Experience Management
– Canned Responses
– Customer History
– Chat/Messaging
– Customer Segmentation
– Collaboration Tools
– Customer Service Analytics
– Communication Management
Genesys Cloud CX Integrations
Genesys Cloud CX integrates with more than 25 applications & plugins like daisee, Verint Workforce Management and Stella Connect (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Genesys Cloud CX integrations
– Google Workspace
– Zendesk
– Microsoft Azure
– Gong.io
– Qualtrics CoreXM
– Salesforce Service Cloud
– Jenkins
– livepro
– Shelf
– OneLogin
– Qualtrics EmployeeXM
– Pivotal Tracker
– UserVoice
– Ping Identity
– Boost.AI
– Kustomer
– Zluri
– Help Lightning
– AgenTrak
– Infobip
Genesys Cloud CX Pricing
The Genesys Cloud CX pricing plan starts from $ 75 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Genesys Cloud CX offers several pricing plans :
– Free Trial : $ 75,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $75,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 75,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Genesys Cloud CX is a cloud-based Collaborative Workspaces platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
genesys-cloud-cx is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, German, Dutch …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Genesys Cloud CX ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
Genesys Cloud CX Screenshots & Images : UI, dashboard …
Genesys Cloud CX Business Software Pricing
Genesys Cloud CX Features & Overview
Genesys Cloud CX Screenshot
Videos
This video is no longer available
Genesys Cloud CX Reviews
Here is our opinion on Genesys Cloud CX : this is a very popular collaborative workspaces software to trust .
Genesys Cloud CX User Reviews & Ratings
Online and customer reviews of Genesys Cloud CX software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,8/5
Functionality : 3,9/5
Usefulness : 3,8/5
Ease of use : 3,8/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Genesys Cloud CX
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Genesys Cloud CX ? What is your likelihood to renew ?
FAQs
Why use a Collaborative Workspaces Software ?
Team collaboration software (Collaborative workspaces – Collaborative platforms) makes it possible to communicate, share information, work with others. It generally offers messaging, a shared calendar, a chat module. Collaborative Platforms are team collaboration software / collaborative workspaces that include many tools, such as document management, project management.
Main functions are : Support all communication methods, Simple and customizable interface, Scheduling features, Dynamic File Sharing, Real-time collaboration, Customer care
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Collaborative Workspaces Software Average Price : from $ 9,00 to $ 89,90 with an average price of $ 33,26 .
Collaborative Workspaces Software Review
Company details
Developed by GENESYS CLOUD CX, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Collaborative Workspaces Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit genesys.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Genesys Cloud CX is independent in order to highlight the strengths and weaknesses of this Collaborative Workspaces Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Genesys Cloud CX Alternatives
If you’re understanding the drawbacks and you’re looking for a Genesys Cloud CX alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Genesys Cloud CX
– NICE CXone
– Five9
– 8×8 X Series
– Webex
– RingCentral MVP
You can also take a look at other business apps, like our iDoneThis review and our WizIQ LMS review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Collaborative Workspaces Software compare to Genesys Cloud CX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
