Help Desk Essentials
Help Desk Essentials : Reviews, Pricing, Features & Alternatives
Help Desk Essentials is a Remote Customer Support Software. Review Help Desk Essentials : Overview & Pricing
Help Desk Essentials Overview : Features, Pricing, Reviews & Alternatives
Help Desk Essentials is a Remote Customer Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Help Desk Essentials is listed as a Remote Customer Support Software and Customer Service & Support Software for companies and is used for Customers Support Remote supports …
Help Desk Essentials prices are available on demand .
Help Desk Essentials is a 2-in-1 combination of help desk and remote support software that helps simplify and automate the help desk ticketing process, streamline service delivery, troubleshoot and resolve tickets remotely , reduce operating costs and improve customer satisfaction.
What is Help Desk Essentials ?
Help Desk Essentials is a 2-in-1 combination of help desk and remote support software that helps simplify and automate the help desk ticketing process, accelerate service delivery, troubleshoot and resolve tickets remotely , reduce operating costs and improve customer satisfaction.
Help Desk Essentials Review : Pros & Cons
Pros & Cons
When it comes to finding the right Remote Customer Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Help Desk Essentials, and as you may have guessed from the title, this review will tell you more about Help Desk Essentials’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Help Desk Essentials Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Help Desk Essentials Cons
– Con : Custom integrations can come at a price.
Help Desk Essentials Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
Help Desk Essentials Integrations
Help Desk Essentials may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Help Desk Essentials Pricing
The Help Desk Essentials pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Help Desk Essentials offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Help Desk Essentials is a cloud-based Remote Customer Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
help-desk-essentials is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Help Desk Essentials ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Help Desk Essentials Screenshots & Images : UI, dashboard …
Help Desk Essentials Business Software Pricing
Help Desk Essentials Features & Overview
Help Desk Essentials Screenshot
Videos
This video is no longer available
Help Desk Essentials Reviews
Here is our opinion on Help Desk Essentials : this is a decent remote customer support software to examine .
Help Desk Essentials User Reviews & Ratings
Online and customer reviews of Help Desk Essentials software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Help Desk Essentials
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Help Desk Essentials ? What is your likelihood to renew ?
FAQs
Why use a Remote Customer Support Software ?
Remote customer support software allows access and control of any device from a remote location. It is primarily used by IT support technicians to troubleshoot end-user issues. Remote customer support software helps respond to customer inquiries after purchase.
According to various sources, most used business software are : DameWare (market share : 15,40%), VNC Connect (0,40%)
Main functions are : Remote diagnostics, Toolbox, To chatter, File sharing, User Management, Cross platform
Main characteristics are : online meeting, remote control, remote control, remote desktop access, remote desktop support, screen sharing, tech support, vnc, desktop sharing, help desk, Network and administration, sharing your screen, remote desktop, remote desktop support, remote control, remote desktop access, remote desktop, integrated chat, integrated file sharing, multi-window control, support for multiple monitors, remote desktop access, support for remote desktop, remote reboot, screen sharing, concurrent work, drag and drop, concurrent work, integrated chat, integrated file sharing
We have identified more than 36 competitors on the market.
Remote Customer Support Software Review
Company details
Developed by HELP, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Remote Customer Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Help Desk Essentials is independent in order to highlight the strengths and weaknesses of this Remote Customer Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Help Desk Essentials Alternatives
If you’re understanding the drawbacks and you’re looking for a Help Desk Essentials alternative, there are more than 13 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Help Desk Essentials
– Ringover Group
– Bomgar Remote Support
– LogMeIn Rescue
– LogMeIn Central
– LogMeIn Pro
– DameWare
– Oracle Secure Global Desktop
– FixMe it
– MSP Anywhere
– Glance Networks
You can also take a look at other business apps, like our Oxygen Help Desk review and our HelloTeam review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Remote Customer Support Software compare to Help Desk Essentials when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
