Nicereply
Nicereply : Reviews, Pricing, Features & Alternatives
$49.00
Nicereply is an User Satisfaction Software. Price : $49 (free trial available). Review Nicereply : Overview & Pricing
Nicereply Overview : Features, Pricing, Reviews & Alternatives
Nicereply is an User Satisfaction Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Nicereply is listed as a User Satisfaction Software and Customer Satisfaction Software for companies and is used for Survey, Customer Satisfaction, Review Management, Customer Experience, Analytics, Feedback Management, Help Desk …
Nicereply price starts from $ 49 per user and per month (free trial available).
Nicereply is a service that allows companies to transform their email communication into a satisfaction and feedback hub.
Analyze and improvise at ease with Nicereply
Online customer satisfaction survey software including CSAT, Net Promoter Score and Customer Effort Score.
What is Nicereply ?
Nicereply Click-on-the-go surveys make it easy for businesses to discover customer satisfaction and promotion insights. The software uses metrics based on CSAT, CES, and NPS to create targeted customer surveys on the fly. Here, the respondents can put their opinions, ratings and suggestions at their convenience. Additionally, custom email templates allow professionals to present a Nicereply survey to individual clients in the way that suits them best. In addition, Nicereply records the interviewer’s notes remotely. In a nutshell, a customer’s time in the survey and whether they complete or leave it will all be recorded remotely and sent to the organization for instant cumulative response. The organization can then modify the survey design accordingly. Simple and clean code, responsive interface and coagulation assets ensure fast delivery, easy upload and higher response rates. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and many more helps a lot.
CUSTOMER SATISFACTION (CSAT) For every customer who bothers to complain, another 26 remain silent. Stop losing dissatisfied customers – let them express their feedback with just one click. Track CSAT on every interaction and act immediately when your customer is not satisfied.
CUSTOMER EFFORT SCORE (CES) 96% of customers who have a demanding experience will not return for a second purchase. Use CES to identify and improve these experiences.
NET PROMOTER POINT (NPS) Loyal customers are worth up to 10x their original purchase value. NPS measures the loyalty of your customers and divides them into Promoters, Passives and Detractors. Use NPS to build customer loyalty.
Nicereply is an easy to use customer service tool that allows your customers to rate and comment on your emails. This is an email support tool to satisfy customers. Nicereply provides detailed statistics on customer ratings and also tracks the overall evolution of ratings over time. The system works with all assistance systems. It is easy to customize it in any language.
Improve customer service and customer experience with Nicereply, an online customer satisfaction survey software, including CSAT, NPS and CES 2.0.
Improve customer service and customer experience with Nicereply, an online customer satisfaction survey software, including CSAT, NPS and CES 2.0.
Nicereply is a company full of data processors, pixel operators, and passionate algorithm geeks who strive to provide the best analytics about customers and their satisfaction.
Nicereply Review : Pros & Cons
Pros & Cons
When it comes to finding the right User Satisfaction tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Nicereply, and as you may have guessed from the title, this review will tell you more about Nicereply’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Nicereply Pros : Key Benefits
– Customer Effort Score (CES)
– Analytics & Insights: Dashboard designed for customer service managers. All important stats in one place.
– Net Promoter Score (NPS)
– Real-time customer feedback – Track customer ratings for CSAT, NPS, or CES. The review feed shows you what customers think of your service today.
– 96% of customers who have a demanding experience will not return for a second purchase. Use CES to identify and improve these experiences.
– Customer Satisfaction (SATC)
– Survey Design – Customize the assessment survey to match your company brand and local language. Or even use the API to build it from scratch.
– NPS measures customer loyalty and divides them into Promoters, Passives and Detractors. Use NPS to build customer loyalty.
– all in one board
– Integrates with Help Desk or CRM: Enhance your desktop, Zendesk, Salesforce or any other system. Start tracking the quality of your customer service and let your business grow with the support of satisfied customers.
Nicereply Cons
– Con : Custom integrations can come at a price.
Nicereply Features
Here is the list of the main features of this computer software :
– Helpdesk
– API
– Activity Dashboard
– Alerts/Notifications
– CRM
– Chat/Messaging
– Commenting/Notes
– Complaint Monitoring
– Customizable Branding
– Customizable Questions
– Customizable Templates
– Dashboard
– Data Analysis Tools
– Data Import/Export
– Email Management
– Email Marketing
– Engagement Tracking
– Feedback Management
– Mobile Survey
– Monitoring
Main function & Pro Features
– Multi-Channel Data Collection
– Multi-Channel Distribution
– Negative Feedback Management
– Performance Metrics
– Predictive Analytics
– Ratings / Reviews
– Real Time Data
– Real Time Notifications
– Real Time Reporting
– Reporting & Statistics
– Reporting/Analytics
– Data Import
– Response Validation
– External Integrations
– Survey Builder
– Notifications
– Survey/Poll Management
– Net Promoter Score
– Surveys & Feedback
– Dashboard
Nicereply Integrations
Nicereply integrates with more than 48 applications & plugins like Maintenance Care, Kustomer and LeadMaster (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Nicereply integrations
– Slack
– Gmail
– Mailchimp
– Zapier
– Pipedrive
– Freshdesk
– Zendesk
– LiveAgent
– TeamSupport
– Microsoft Outlook
– Klipfolio
– Help Scout
– Front
– CloudTalk
– Aircall
– ProjectManager.com
– Salesforce Essentials
– HappyFox Help Desk
– Kayako
– AVOXI
Nicereply Pricing
The Nicereply pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Nicereply offers several pricing plans :
– Mini : $ 49,00 per user / per month
– Start : $ 99,00 per user / per month
– Grow : $ 199,00 per user / per month
– Business : $ 239,00 per user / per month
– Premium : –
| Mini | Start | Grow | Business | Premium |
| $49,00 | $99,00 | $199,00 | $239,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Nicereply Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Nicereply is a cloud-based User Satisfaction platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
nicereply is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos …
Industry & Customers
Who use Nicereply ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Lenovo, Microsoft, Hubspot, AMC Networks, Thomson Reuters, Prezi, Shinesty …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Experience software, and Highly Rated Online Survey software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Nicereply Screenshots & Images : UI, dashboard …
Nicereply Business Software Pricing
Nicereply Features & Overview
Nicereply Screenshot
Nicereply Screenshot
Videos
Video #1
Video #2
Nicereply Reviews
Here is our opinion on Nicereply : this is a great user satisfaction software to advise .
Nicereply User Reviews & Ratings
Online and customer reviews of Nicereply software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,6/5
Functionality : 4,5/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 66%
User rating Very Good : 34%
User rating Average : 3%
User rating Poor : 0%
User rating Terrible : 0%
Real-time feedback Nicereply is an easy-to-use tool that allows you to collect and analyze email feedback and improve your customer experience.
Popularity on social networks : 1617 followers on Twitter
Your Customer Review on Nicereply
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Nicereply ? What is your likelihood to renew ?
FAQs
Why use a User Satisfaction Software ?
User Satisfaction Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : print, print, cloud print, cloud print
We have identified more than 1 competitors on the market.
User Satisfaction Software Review
Company details
Developed by NICEREPLY, Inc. (@nice_reply on Twitter)
About Nicereply: Nicereply is a company full of data processors, pixel officers, and algorithm-loving geeks who strive to provide the best analytics about customers and their satisfaction.
HQ location : Slovakia
Founded in 2010
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Satisfaction Software > User Satisfaction Software
Schema : SoftwareApplication > BusinessApplication
Tags : Simply | customer experience | customer service …
Website : visit nicereply.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Nicereply is independent in order to highlight the strengths and weaknesses of this User Satisfaction Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Nicereply Alternatives
If you’re understanding the drawbacks and you’re looking for a Nicereply alternative, there are more than 21 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Nicereply Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| NICEREPLY | $39 | Per month / user | Yes |
| SURVEYMONKEY | $25 | Per month / user | Yes |
| QUESTIONPRO | $129 | Per month / user | Yes |
| SOGOSURVEY | $25 | Per month / user | Yes |
| ALCHEMER | $49 | Per month / user | Yes |
| SURVEYGIZMO | $25 | Per month / user | Yes |
| SURVEYSPARROW | $19 | Per month / user | Yes |
| SURVIO | $18,33 | Per month / user | No |
| SMARTSURVEY | $ | Per month / user | Yes |
| QUICKTAPSURVEY | $41 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Nicereply
– Customer Thermometer
– Survicate
– Delighted
– InMoment
– Qualaroo
– Medallia
– SurveySparrow
– ReviewTrackers
– Uservoice
– Survicate
Free Alternatives to Nicereply
– QuestionPro
– SoGoSurvey
– SurveySparrow
SaaS alternatives
Wootric : It’s a simple and powerful way to listen to your customers within your product. We measure Net Promoter Score (NPS), a recognized and rigorous measure of customer satisfaction, to keep an ongoing pulse on what your customers think of your product. Get contextual product feedback and analysis to help you improve your product and drive agile development.
You can also take a look at other business apps, like our 10to8 review and our Zoho Invoice review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Satisfaction Software to find out which one is right for your needs. Discover how these User Satisfaction Software compare to Nicereply when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
