Helprace
Helprace : Reviews, Pricing, Features & AlternativesHelprace is a Help Desk Software. Price : $15 (free trial available). Review Helprace : Overview & Pricing
Helprace Overview : Features, Pricing, Reviews & Alternatives
Helprace is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Helprace is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Community Forum & Help Desk …
Helprace price starts from $ 14,99 per user and per month (free trial available).
Helprace is helpdesk software, customer community and knowledge base. Everything you need for impeccable customer service.
Tailor-made assistance service
Helprace makes it easy for businesses to get feedback from their customers, transport data to a centralized location, and provide amazing, ongoing support.
What is Helprace ?
Helprace is customer service software for startups, small businesses, and enterprises. Helprace allows companies to track, manage and classify conversations with their customers. With Helprace, users can manage emails with a ticketing helpdesk, offer a knowledge base and customer community. Users can submit feedback through four channels: Questions, Ideas, Problems, and Praise. The result is a seamless integration of one-on-one and self-service support.
Helprace is a new type of customer service software. It consists of a feedback system, a community, a knowledge base, and a helpdesk, all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act accordingly)
Solve all customer issues using a simple support ticket system. Finally, companies can customize each feature of Helprace to offer a complete customer service solution in line with their goals.
Helprace is a cloud-based customer service software suite with self-service help desk and ticketing system. Collect ideas, feedback, create a knowledge base or a community. More than 10,000 companies use our helpdesk to help their customers. Register…
Helprace is a personalized support system. Ticketing by email, self-service, documents, comments and community. Fully integrated with each other and easy to use. Pay only for what you really need.
Complete management of tickets, reports, contact system. Helprace offers workflows, case rules, logged actions, agent collisions, internal notes and tickets in real time. Fully customizable email properties, templates, accounts and signatures. Make your customers look like emails.
Wow your customers with the best customer service app out there! Helprace provides end users with 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. Create a knowledge base, a personalized FAQ site. Set portals to public, private, or staff-only.
Helprace makes it easy for businesses to get feedback from their customers, transport data to a centralized location, and provide amazing, ongoing support.
Helprace makes it easy for businesses to get feedback from their customers, transport data to a centralized location, and provide amazing, ongoing support.
Helprace: customer service tool. Free for up to 3 agents for small support teams. Helprace is a customer service software suite that links a ticketing system with help desk software, giving customer service agents a complete help desk solution.
Helprace is help desk software designed to adapt to the growth of a business. The platform enables users to streamline ticketing processes, centralize and publish company documentation, and engage customers to collect feedback.
The software provides businesses with tools to create canned email responses, set case rules, set support team goals, and collaborate using private note features. In addition, the platform enables companies to offer customers actionable solutions, an online support community, and a searchable knowledge base to help customers discover solutions without submitting a support request.
Helprace enables any business to provide outstanding customer service in an all-in-one platform. Our support software consists of a support ticket system, a knowledge base, a community, and a feedback widget. With powerful features, Helprace increases the productivity of help desk agents, streamlines their daily workflows and takes every ticket into account.
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Helprace, and as you may have guessed from the title, this review will tell you more about Helprace’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Helprace Pros : Key Benefits
– Full support functionality:
– Feedback widget and online community
– Email integration:
– Knowledge base for self-service
– Define case rules, workflows, logged actions, manage user contact cards, and analyze reports on help desk activity. It looks like an email to customers.
– Feedback system:
– Help desk / ticket system
– Integrate Helprace helpdesk with existing email providers. Mail client with # commands. Set up a personalized email address.
– Create a FAQ:
– Relationship :
Helprace Cons
– Con : Custom integrations can come at a price.
Helprace Features
Here is the list of the main features of this computer software :
– 24/7 accessibility
– CRM
– Customer management
– Helpdesk
– Social Media Integration
– 360 Degree Feedback
– Document Storage
– API
– Surveys & Feedback
– Access Controls/Permissions
– Contract (SLA Management)
– Activity Dashboard
– Alerts (Escalation)
– Activity Tracking
– Live Chat
– Activity/News Feed
– Multi-Channel Communication
– Alerts / Escalation
– Customizable Branding
– Alerts/Notifications
Main function & Pro Features
– 24/7 accessibility
– CRM
– Customer management
– Helpdesk
– Social Media Integration
– 360 Degree Feedback
– Document Storage
– API
– Surveys & Feedback
– Access Controls/Permissions
– Contract (SLA Management)
– Activity Dashboard
– Alerts (Escalation)
– Activity Tracking
– Live Chat
– Activity/News Feed
– Multi-Channel Communication
– Alerts / Escalation
– Customizable Branding
– Alerts/Notifications
Helprace Integrations
Helprace integrates with more than 4 applications & plugins like Shopify (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Helprace integrations
– Shopify
Helprace Pricing
The Helprace pricing plan starts from $ 14,99 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Helprace offers several pricing plans :
– Tickets : $ 14,99 per user / per month
– Community : $ 24,99 per user / per month
– Docs : $ 9,00 per user / per month
– Self-Service : $ 18,00 per user / per month
– Premium : –
Tickets | Community | Docs | Self-Service | Premium |
$14,99 | $24,99 | $9,00 | $18,00 | – |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 14,99
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Helprace is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helprace is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 877-744-1221
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Helprace ?
This software package is tailored to business needs : Public Administration, Craftsman, Non Profit …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
Helprace Screenshots & Images : UI, dashboard …
Videos
Video #1
Video #2
Helprace Reviews
Here is our opinion on Helprace : this is a great help desk software to trust .
Helprace User Reviews & Ratings
Online and customer reviews of Helprace software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 3,9/5
Functionality : 3,7/5
Usefulness : 3,9/5
Ease of use : 3,9/5
User rating Excellent : 43%
User rating Very Good : 71%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Comprehensive support service with filters, automations, private notes, SLAs
Popularity on social networks : 3198 followers on Twitter
Your Customer Review on Helprace
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Helprace ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Company details
Developed by STUFFIX, Inc. (@helpracing on Twitter)
About Helprace: Helprace is the easiest way to manage customer-company interaction. It’s a help desk, self-service portal, and customer community all in one platform. There are no lengthy setup guides, installation manuals, or IT configurations to deal with. Best of all, our free plan is really free, always.
HQ location : Tampa
Founded in 2011 by Vitaliy Verbenko
Total revenue : $75.3K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : After-sales service customers | Helpdesk | customer service software | support ticket system | Customer support …
Website : visit helprace.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Helprace is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Helprace Alternatives
If you’re understanding the drawbacks and you’re looking for a Helprace alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Helprace Pricing Against Competitors
Software | Starting Price | Billed | Free Trial |
HELPRACE | $9 | Per month / user | Yes |
ZOHO DESK | $14 | Per month / user | Yes |
SYSAID | $ | Per month / user | Yes |
LIVEAGENT | $15 | Per month / user | Yes |
TEAMSUPPORT | $ | Per month / user | Yes |
HELP SCOUT | $20 | Per month / user | Yes |
OSTICKET | $9 | Per month / user | Yes |
JITBIT HELPDESK | $24 | Per month / user | Yes |
FRESHDESK | $15 | Per month / user | Yes |
KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Helprace
– UseResponse
– Zendesk
– Vivantio
– Zoho Desk
– Bitrix24
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to Helprace
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our CardBoard review and our Beeketing review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Helprace when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !